2022
Kaya, Fadime; Amaral, Glenda; Blanco, Francisco Javier Perez; Gordijn, Jaap; Makkes, Marc X.; der Linden, Tina Van
An Ontological Exploration of Central Bank Digital Currency Governance Design Conference Forthcoming
Proceedings of the BLED conference, Forthcoming.
@conference{Kaya-Bled2022,
title = {An Ontological Exploration of Central Bank Digital Currency Governance Design},
author = {Fadime Kaya and Glenda Amaral and Francisco Javier Perez Blanco and Jaap Gordijn and Marc X. Makkes and Tina Van der Linden},
year = {2022},
date = {2022-05-09},
urldate = {2022-05-09},
booktitle = {Proceedings of the BLED conference},
abstract = {Financial ecosystems and their related transactions are increasingly relying on big tech payment service providers, such as Apple- Pay and WeChat. By offering these services, transacting in unregulated cryptocurrencies becomes easier. Consequently, big tech companies take a powerful position in the ecosystem, such dominance may be avoided by a decentralized ecosystem, in which decision making power is distributed over several actors. Emergence of several highly unregulated cryptocurrencies and increased reliance on big tech, motivates central banks to investigate alternatives, called Central Bank Digital Currency (CBDC) that can be subject to governance and rules. CBDC is specifically aimed to decrease dependency on largely uncontrolled big tech payment service providers and to limit the growth of unregulated cryptocurrencies. In this paper, we explore the key question of how to design a governance structure, we do that by applying the DECENT ontology and conceptual models to the realworld use-case of CBDC.},
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Financial ecosystems and their related transactions are increasingly relying on big tech payment service providers, such as Apple- Pay and WeChat. By offering these services, transacting in unregulated cryptocurrencies becomes easier. Consequently, big tech companies take a powerful position in the ecosystem, such dominance may be avoided by a decentralized ecosystem, in which decision making power is distributed over several actors. Emergence of several highly unregulated cryptocurrencies and increased reliance on big tech, motivates central banks to investigate alternatives, called Central Bank Digital Currency (CBDC) that can be subject to governance and rules. CBDC is specifically aimed to decrease dependency on largely uncontrolled big tech payment service providers and to limit the growth of unregulated cryptocurrencies. In this paper, we explore the key question of how to design a governance structure, we do that by applying the DECENT ontology and conceptual models to the realworld use-case of CBDC.
Bartels, Nedo; Gordijn, Jaap
A Business Model Construction Kit for Platform Business Models - Research Preview Conference Forthcoming
Proceedings of the 28th International Working Conference on Requirement Engineering: Foundation for Software Quality, LNBIP Springer Verlag, D, Forthcoming.
@conference{Bartels-2022-REFSQ,
title = {A Business Model Construction Kit for Platform Business Models - Research Preview},
author = {Nedo Bartels and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2022/01/A_Business_Model_Construction_Kit_for_Platform_Business_Models_v2.pdf},
year = {2022},
date = {2022-01-24},
urldate = {2022-01-24},
booktitle = {Proceedings of the 28th International Working Conference on Requirement Engineering: Foundation for Software Quality},
publisher = {Springer Verlag},
address = {D},
series = {LNBIP},
abstract = {[Context and motivation] In recent years, the Internet has led to new ways of doing business and has spawned new, platform-based business models. For example, Uber and Airbnb offer platforms that enable broker/mediation services between parties organized in two-sided markets. [Question/problem] To be financially sustainable, platform specific revenue models are needed to generate cash flows from these intermediation services. Moreover, these revenue models should be revisited over and over again, due to continuous changes in a competitive environment. To a large extent, it is unknown how to continuously (re)design revenue models for platforms effciently. [Principal ideas/results] We propose three research streams with outcomes that should support continuous and efficient platform design: (1) formalization of known platform revenue models, (2) the organization of known platform revenue models into design patterns such that existing knowledge can be reused efficiently, and (3) support for the dynamics of these models, e.g., how they evolve over time. [Contribution] In the long term, we propose a novel and tractable approach called the Business Model Construction Kit for the continuous and efficient design of platform business models, including the selection of appropriate revenue model(s). The kit will provide a variety of methodologically well-integrated design-oriented tools and accepted knowledge to quickly (re)design a platform business model with a focus on revenue models. The result is a method aimed at helping practitioners design platform business models.},
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[Context and motivation] In recent years, the Internet has led to new ways of doing business and has spawned new, platform-based business models. For example, Uber and Airbnb offer platforms that enable broker/mediation services between parties organized in two-sided markets. [Question/problem] To be financially sustainable, platform specific revenue models are needed to generate cash flows from these intermediation services. Moreover, these revenue models should be revisited over and over again, due to continuous changes in a competitive environment. To a large extent, it is unknown how to continuously (re)design revenue models for platforms effciently. [Principal ideas/results] We propose three research streams with outcomes that should support continuous and efficient platform design: (1) formalization of known platform revenue models, (2) the organization of known platform revenue models into design patterns such that existing knowledge can be reused efficiently, and (3) support for the dynamics of these models, e.g., how they evolve over time. [Contribution] In the long term, we propose a novel and tractable approach called the Business Model Construction Kit for the continuous and efficient design of platform business models, including the selection of appropriate revenue model(s). The kit will provide a variety of methodologically well-integrated design-oriented tools and accepted knowledge to quickly (re)design a platform business model with a focus on revenue models. The result is a method aimed at helping practitioners design platform business models.
2021
da Silva Torres, Isaac; Fantinato, Marcelo; Branco, Gabriela Musse; Gordijn, Jaap
Design Guidelines to Derive an e3value Business Model from a BPMN process model in the Financial Securities Sector Inproceedings
In: Serral, Estefanía; Stirna, Janis; Ralyté, Jolita; Grabis, Jānis (Ed.): Proceedings of PoEM 2021 : IFIP Working Conference on The Practice of Enterprise Modeling, Riga, Latvia, November 24–26, 2021, pp. 153-167, Springer, D, 2021.
@inproceedings{Torres-POEM-2021,
title = {Design Guidelines to Derive an e3value Business Model from a BPMN process model in the Financial Securities Sector},
author = {Isaac da Silva Torres and Marcelo Fantinato and Gabriela Musse Branco and Jaap Gordijn},
editor = {Estefan\'{i}a Serral and Janis Stirna and Jolita Ralyt\'{e} and J\={a}nis Grabis},
url = {https://dise-lab.nl/wp-content/uploads/2021/11/POEM2021FINTECHproject.pdf},
year = {2021},
date = {2021-11-02},
urldate = {2021-11-02},
booktitle = {Proceedings of PoEM 2021 : IFIP Working Conference on The Practice of Enterprise Modeling, Riga, Latvia, November 24\textendash26, 2021},
volume = {LNBIP},
number = {432},
pages = {153-167},
publisher = {Springer},
address = {D},
series = {LNBIP},
abstract = {Process models, e.g. BPMN models may represent how companies in an ecosystem interact with each other. However, the business model of the same ecosystem, e.g. expressed by an e3value model, is often left implicit. This hinders the proper analysis of the ecosystem at the business level, and more specifically financial assessment, for which process models are less appropriate. Therefore, the question is if we can somehow derive eeevalueSpace models from BPMN models. This would not only allow for proper business model analysis but would also facilitate business model mining, similar to the success of process mining. However, although an eeevalueSpace model and BPMN model represent the same ecosystem, their perspectives differ significantly. Therefore an automated derivation of an eeevalueSpace model from a BPMN seems not to be feasible, but we can assist the eeevalueSpace model designer with practical guidelines. We illustrate our guidelines by means of a case study about financial securities trading.},
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Process models, e.g. BPMN models may represent how companies in an ecosystem interact with each other. However, the business model of the same ecosystem, e.g. expressed by an e3value model, is often left implicit. This hinders the proper analysis of the ecosystem at the business level, and more specifically financial assessment, for which process models are less appropriate. Therefore, the question is if we can somehow derive eeevalueSpace models from BPMN models. This would not only allow for proper business model analysis but would also facilitate business model mining, similar to the success of process mining. However, although an eeevalueSpace model and BPMN model represent the same ecosystem, their perspectives differ significantly. Therefore an automated derivation of an eeevalueSpace model from a BPMN seems not to be feasible, but we can assist the eeevalueSpace model designer with practical guidelines. We illustrate our guidelines by means of a case study about financial securities trading.
Engelsman, Wilco; Gordijn, Jaap; Haaker, Timber; Sinderen, Marten; Wieringa, Roel
Quantitative Alignment of Enterprise Architectures with the Business Model Inproceedings
In: Ghose, Aditya; Horkoff, Jennifer; Souza, Vítor E. Silva; Parsons, Jeffrey; Evermann, Joerg (Ed.): Proceedings of the 40th international conference on conceptual modeling (ER 2021), St. John's, Canada., pp. 189-198, Springer Verlag, 2021, (This is an extended version of the paper).
@inproceedings{Wilco-ER-2021,
title = {Quantitative Alignment of Enterprise Architectures with the Business Model},
author = {Wilco Engelsman and Jaap Gordijn and Timber Haaker and Marten Sinderen and Roel Wieringa},
editor = {Aditya Ghose and Jennifer Horkoff and V\'{i}tor E. Silva Souza and Jeffrey Parsons and Joerg Evermann},
url = {https://dise-lab.nl/wp-content/uploads/2021/07/ER_2021_paper_Wilco.pdf},
year = {2021},
date = {2021-07-20},
urldate = {2021-07-20},
booktitle = {Proceedings of the 40th international conference on conceptual modeling (ER 2021), St. John's, Canada.},
volume = {LNCS},
number = {13011},
pages = {189-198},
publisher = {Springer Verlag},
abstract = {For many companies, information and communication technology (ICT) is an essential part of the value proposition. Netflix and Spotify would not have been possible without internet technology. Business model upscaling often requires a different ICT architecture, because an up-scaled business model imposes different performance requirements. This new architecture needs investments and has different operational expenses than the old architecture and requires recalculation of the business model. Investment decisions, in turn are guided by performance requirements. There are currently no methods to align a quantified business value model of a company with performance requirements on the enterprise architecture. In this paper, we show how to derive performance requirements of an enterprise architecture (EA) specified in ArchiMate from a quantification of a business model specified in e3value. Second, we show how we can aggregate investments and expenses from an ArchiMate model and insert these into an e3value model. We provide an initial evaluation of these quantitative alignment techniques in a real-world case study with an expert evaluation.},
note = {This is an extended version of the paper},
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For many companies, information and communication technology (ICT) is an essential part of the value proposition. Netflix and Spotify would not have been possible without internet technology. Business model upscaling often requires a different ICT architecture, because an up-scaled business model imposes different performance requirements. This new architecture needs investments and has different operational expenses than the old architecture and requires recalculation of the business model. Investment decisions, in turn are guided by performance requirements. There are currently no methods to align a quantified business value model of a company with performance requirements on the enterprise architecture. In this paper, we show how to derive performance requirements of an enterprise architecture (EA) specified in ArchiMate from a quantification of a business model specified in e3value. Second, we show how we can aggregate investments and expenses from an ArchiMate model and insert these into an e3value model. We provide an initial evaluation of these quantitative alignment techniques in a real-world case study with an expert evaluation.
Kaya, Fadime; Gordijn, Jaap
DECENT: An Ontology for Decentralized Governance in the Renewable Energy Sector Inproceedings
In: Almeida, Joao Paulo A.; Guizzardi, Giancarlo; Montali, Marco; Proper, Henderik A. (Ed.): Proceedings - 2021 IEEE 23rd Conference on Business Informatics, CBI 2021, pp. 11-20, IEEE, 2021.
@inproceedings{Kaya-2021-IEEE-CBI,
title = {DECENT: An Ontology for Decentralized Governance in the Renewable Energy Sector},
author = {Fadime Kaya and Jaap Gordijn},
editor = {Joao Paulo A. Almeida and Giancarlo Guizzardi and Marco Montali and Henderik A. Proper},
url = {https://dise-lab.nl/wp-content/uploads/2021/07/IEEE_CBI_2021_Fadime.pdf},
year = {2021},
date = {2021-07-20},
urldate = {2021-07-20},
booktitle = {Proceedings - 2021 IEEE 23rd Conference on Business Informatics, CBI 2021},
pages = {11-20},
publisher = {IEEE},
abstract = {The energy sector is a complex ecosystem in which many actors participate. In the EU, the energy sector is changing significantly as part of the energy transition. One important change is decentralization of energy, for example the bilateral trade of energy between households generating energy by solar panels and consuming energy. A key question is how to design the decentralized governance structure of such an ecosystem. We propose the DECENT (decentralized) ontology, which results from an extensive literature study in the field of decentralized governance in the energy sector, which allows to describe governance in ecosystems in a structured way. Its intended user-base are business developers and ecosystem designers. The DECENT ontology provides the terminology to represent and analyze important governance constructs for these stakeholders. We demonstrate the practical use of the ontology by means of a case study about peer-to-peer energy trading.},
keywords = {},
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The energy sector is a complex ecosystem in which many actors participate. In the EU, the energy sector is changing significantly as part of the energy transition. One important change is decentralization of energy, for example the bilateral trade of energy between households generating energy by solar panels and consuming energy. A key question is how to design the decentralized governance structure of such an ecosystem. We propose the DECENT (decentralized) ontology, which results from an extensive literature study in the field of decentralized governance in the energy sector, which allows to describe governance in ecosystems in a structured way. Its intended user-base are business developers and ecosystem designers. The DECENT ontology provides the terminology to represent and analyze important governance constructs for these stakeholders. We demonstrate the practical use of the ontology by means of a case study about peer-to-peer energy trading.
Engelsman, Wilco; Gordijn, Jaap; Haaker, Timber; Sinderen, Marten; Wieringa, Roel
Traceability from the Business Value Model to the Enterprise Architecture: A Case Study Inproceedings
In: Augusto, Adriano; Gill, Asif; Nurcan, Selmin; Reinhartz-Berger, Iris; Schmidt, Rainer; Zdravkovic, Jelena (Ed.): Proceedings of the 22nd International Conference, BPMDS 2021, and 26th International Conference, EMMSAD 2021, Held at CAiSE 2021, Melbourne, VIC, Australia, June 28–29, 2021, pp. 212–227, Springer International Publishing, 2021, ISBN: 978-3-030-79186-5.
@inproceedings{10.1007/978-3-030-79186-5_14,
title = {Traceability from the Business Value Model to the Enterprise Architecture: A Case Study},
author = {Wilco Engelsman and Jaap Gordijn and Timber Haaker and Marten Sinderen and Roel Wieringa},
editor = {Adriano Augusto and Asif Gill and Selmin Nurcan and Iris Reinhartz-Berger and Rainer Schmidt and Jelena Zdravkovic},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/EMMSAD2021_Wilco.pdf},
isbn = {978-3-030-79186-5},
year = {2021},
date = {2021-06-23},
booktitle = {Proceedings of the 22nd International Conference, BPMDS 2021, and 26th International Conference, EMMSAD 2021, Held at CAiSE 2021, Melbourne, VIC, Australia, June 28\textendash29, 2021},
volume = {LNBIP 318},
pages = {212--227},
publisher = {Springer International Publishing},
abstract = {Information and communication technology (ICT) is a significant part of business value propositions. Netflix and Spotify would not have been possible without internet technology. Therefore, it is not sufficient to consider the ICT of a business as a cost center only. Rather it drives profit, and hence should be considered in concert with the business value model of a company. In previous research we have defined guidelines to transform a business value model into an enterprise architecture.},
keywords = {},
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Information and communication technology (ICT) is a significant part of business value propositions. Netflix and Spotify would not have been possible without internet technology. Therefore, it is not sufficient to consider the ICT of a business as a cost center only. Rather it drives profit, and hence should be considered in concert with the business value model of a company. In previous research we have defined guidelines to transform a business value model into an enterprise architecture.
Akkermans, Hans; Gordijn, Jaap; Bon, Anna
Return to Freedom: Governance of Fair Innovation Ecosystems Book Chapter
In: Lee, Edward A.; Ghezzi, Carlo; Prem, Erich; Werthner, Hannes (Ed.): Perspectives on Digital Humanism,, pp. 53-60, Springer Verlag, Berlin, D, 2021.
@inbook{PerspDigHumFairGoverance,
title = {Return to Freedom: Governance of Fair Innovation Ecosystems},
author = {Hans Akkermans and Jaap Gordijn and Anna Bon},
editor = {Edward A. Lee and Carlo Ghezzi and Erich Prem and Hannes Werthner},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Return-to-Freedom-Governance-of-Fair-DigitalEcosystems-preprint.pdf},
year = {2021},
date = {2021-06-23},
urldate = {2021-06-23},
booktitle = {Perspectives on Digital Humanism,},
pages = {53-60},
publisher = {Springer Verlag},
address = {Berlin, D},
abstract = {The Vienna Manifesto on Digital Humanism attaches great importance to the innovation processes shaping the digital society. The digital humanism question we pose in this essay is: if innovation is a shaping force, can itself be shaped, by humans and based on human values of a just and democratic society? Nowadays, innovation is commonly theorized in policy and academic research in terms of ecosystems. Although this framing makes room for multiple stakeholders and their interaction, it is limited as it still positions innovation as a natural process. Thus, it underplays the human value and societal design dimensions of technosocial innovation. We discuss some ideas and proposals for the governance of digital innovation ecosystems such that they are fair and equitable. Design for-fairness has as its basis a just and democratic societal conception of freedom.},
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The Vienna Manifesto on Digital Humanism attaches great importance to the innovation processes shaping the digital society. The digital humanism question we pose in this essay is: if innovation is a shaping force, can itself be shaped, by humans and based on human values of a just and democratic society? Nowadays, innovation is commonly theorized in policy and academic research in terms of ecosystems. Although this framing makes room for multiple stakeholders and their interaction, it is limited as it still positions innovation as a natural process. Thus, it underplays the human value and societal design dimensions of technosocial innovation. We discuss some ideas and proposals for the governance of digital innovation ecosystems such that they are fair and equitable. Design for-fairness has as its basis a just and democratic societal conception of freedom.
Gordijn, Jaap; Kaya, Fadime; Wieringa, Roel
A call for decentralized governance of fair ecosystems Journal Article
In: SMR - Journal of Service Management Research, vol. 5, no. 3, pp. 156-159, 2021.
@article{SMR-Gordijn-2021,
title = {A call for decentralized governance of fair ecosystems},
author = {Jaap Gordijn and Fadime Kaya and Roel Wieringa},
editor = {Martin Benkenstein and Marion B\"{u}ttgen},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/SMR-2021-Gordijn-1.pdf},
year = {2021},
date = {2021-06-23},
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Gordijn, Jaap; Wieringa, Roel
E3value User Guide - Designing Your Ecosystem in a Digital World Book
1st, The Value Engineers, 2021, ISBN: 9889082852431.
@book{e3value-user-guide-2021,
title = {E3value User Guide - Designing Your Ecosystem in a Digital World},
author = {Jaap Gordijn and Roel Wieringa},
isbn = {9889082852431},
year = {2021},
date = {2021-02-12},
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Jairam, Shiva; Gordijn, Jaap; da Silva Torres, Isaac; Kaya, Fadime; Makkes, Marc
A Decentralized Fair Governance Model for Permissionless Blockchain Systems Workshop
CEUR Proceeding of the Workshop of Value Modelling and Business Ontologies, vol. 2835, CEUR, 2021.
@workshop{Jairam-VMBO2021,
title = {A Decentralized Fair Governance Model for Permissionless Blockchain Systems},
author = {Shiva Jairam and Jaap Gordijn and Isaac da Silva Torres and Fadime Kaya and Marc Makkes},
editor = {Giancarlo Guizzardi and Tiago Prince Sales and Cristine Griffo and Mattia Fumagalli},
url = {https://dise-lab.nl/wp-content/uploads/2021/02/Governance_in_blockchain-2.pdf},
year = {2021},
date = {2021-02-09},
urldate = {2021-02-09},
booktitle = {CEUR Proceeding of the Workshop of Value Modelling and Business Ontologies},
volume = {2835},
publisher = {CEUR},
abstract = {Blockchain systems are a new way to reduce or even eliminate the role of the middlemen in an eco-system. For example, the Bitcoin, as one of the most well-known blockchain platforms, shows that it is possible to transfer money without the need of any (intermediate) bank at all. More generally, it allows for the decentralization of roles. In this paper, we focus on permissionless blockchains, which are systems that allow participation without upfront approval on other parties, as opposed to permissioned blockchains. Permissionless blockchain systems support direct business transactions between peers, so without any intermediate and centralized entity very well. However, the organization of the governance of such systems is less obvious. We argue that, in order to arrive at a really decentralized eco-system where power is fairly distributed, the governance should be decentralized; in other words, it should not be in the hand of one controlling entity. In this paper, we analyse, in a model-based way, for three well-known blockchain systems (Bitcoin, Ethereum, Tezos) the governance processes. Based on this analysis, we draft an improved governance process for permissionless blockchains.},
keywords = {},
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Blockchain systems are a new way to reduce or even eliminate the role of the middlemen in an eco-system. For example, the Bitcoin, as one of the most well-known blockchain platforms, shows that it is possible to transfer money without the need of any (intermediate) bank at all. More generally, it allows for the decentralization of roles. In this paper, we focus on permissionless blockchains, which are systems that allow participation without upfront approval on other parties, as opposed to permissioned blockchains. Permissionless blockchain systems support direct business transactions between peers, so without any intermediate and centralized entity very well. However, the organization of the governance of such systems is less obvious. We argue that, in order to arrive at a really decentralized eco-system where power is fairly distributed, the governance should be decentralized; in other words, it should not be in the hand of one controlling entity. In this paper, we analyse, in a model-based way, for three well-known blockchain systems (Bitcoin, Ethereum, Tezos) the governance processes. Based on this analysis, we draft an improved governance process for permissionless blockchains.
2020
da Silva Torres, Isaac; Gordijn, Jaap; Fantinato, Marcelo; Vieira, Joao Franciscoda Fountoura
Designing an Ecosystem Value Model Based on a Process Model: An Empirical Approach Inproceedings
In: Proceedings of the 13th IFIP WG 8.1 working conference on the Practice of Enterprise Modelling, 2020.
@inproceedings{Isaac-POEM-2020,
title = {Designing an Ecosystem Value Model Based on a Process Model: An Empirical Approach},
author = {Isaac da Silva Torres and Jaap Gordijn and Marcelo Fantinato and Joao Franciscoda Fountoura Vieira},
url = {https://dise-lab.nl/wp-content/uploads/2020/09/Poem_2020_paper___Isaac.pdf},
year = {2020},
date = {2020-12-31},
urldate = {2020-12-31},
booktitle = {Proceedings of the 13th IFIP WG 8.1 working conference on the Practice of Enterprise Modelling},
abstract = {Ecosystems have inter-organizational process models and corresponding business value models that show how actors in the ecosystem make a profit. Whereas process models show how actors interact in terms of message flows and the time-ordering of activities, business value models present what is exchanged of economic value and abstracts away from operational activities and their control flows. Previous research derived a process model from a value model. In contrast, as organizations usually have process models but not explicit value models, we propose to derive a value model from a process model, i.e., the exact opposite. To do so, we hypothesize on how these two models conceptually correspond to each other. We employ a real-world case to verify our hypotheses and learn more about the applicability of the proposed design.},
keywords = {},
pubstate = {published},
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Ecosystems have inter-organizational process models and corresponding business value models that show how actors in the ecosystem make a profit. Whereas process models show how actors interact in terms of message flows and the time-ordering of activities, business value models present what is exchanged of economic value and abstracts away from operational activities and their control flows. Previous research derived a process model from a value model. In contrast, as organizations usually have process models but not explicit value models, we propose to derive a value model from a process model, i.e., the exact opposite. To do so, we hypothesize on how these two models conceptually correspond to each other. We employ a real-world case to verify our hypotheses and learn more about the applicability of the proposed design.
Engelsman, Wilco; Wieringa, Roel; Sinderen, Marten; Gordijn, Jaap; Haaker, Timber
Transforming e3value models into ArchiMate diagrams Inproceedings
In: Proceeedings of the24rd IEEE International Enterprise Distributed Object Computing Conference, EDOC 2020, Eindhoven, Netherlands, 2020.
@inproceedings{Wilco-Edoc-20202b,
title = {Transforming e3value models into ArchiMate diagrams},
author = {Wilco Engelsman and Roel Wieringa and Marten Sinderen and Jaap Gordijn and Timber Haaker},
url = {https://dise-lab.nl/wp-content/uploads/2020/09/Engelsman-et-al-Transforming-e3value-models-into-ArchiMate-diagrams-1.pdf},
year = {2020},
date = {2020-12-31},
urldate = {2020-12-31},
booktitle = {Proceeedings of the24rd IEEE International Enterprise Distributed Object Computing Conference, EDOC 2020, Eindhoven, Netherlands},
abstract = {An enterprise architecture (EA) is a high-level representation of an enterprise, used for managing the relation between business and IT. In order to improve the contribution of IT to the business, all elements of an EA should be traceable to the business model and vice versa. However, in practice this is not the case. In addition to reasoning about cost structures and goal contributions of IT to the business, as is customary in EA, traceability would allow practitioners to reason about the contribution of IT to the value offerings of a business. In this research paper we present the results from an experiment where we wanted to refine guidelines for transforming a business model into an EA that we have derived in earlier research. Based on this experiment we refine the guidelines, identify building blocks for a business model (BM) based EA design and illustrate this with an example},
keywords = {},
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An enterprise architecture (EA) is a high-level representation of an enterprise, used for managing the relation between business and IT. In order to improve the contribution of IT to the business, all elements of an EA should be traceable to the business model and vice versa. However, in practice this is not the case. In addition to reasoning about cost structures and goal contributions of IT to the business, as is customary in EA, traceability would allow practitioners to reason about the contribution of IT to the value offerings of a business. In this research paper we present the results from an experiment where we wanted to refine guidelines for transforming a business model into an EA that we have derived in earlier research. Based on this experiment we refine the guidelines, identify building blocks for a business model (BM) based EA design and illustrate this with an example
Kaya, Fadime; Gordijn, Jaap; Wieringa, Roel; Makkes, Mark
Governance in peer-to-peer networks is a design problem Inproceedings
In: Laurier, Wim; Poels, Geert; Roelens, Ben; Weigand, Hans (Ed.): Proceedings of the 14th International Workshop on Value Modelling and Business Ontologies (VMBO 2020), CEUR, 2020.
@inproceedings{Kaya2020-VMBO,
title = {Governance in peer-to-peer networks is a design problem},
author = {Fadime Kaya and Jaap Gordijn and Roel Wieringa and Mark Makkes},
editor = {Wim Laurier and Geert Poels and Ben Roelens and Hans Weigand},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/VMBO_2020.pdf},
year = {2020},
date = {2020-01-01},
booktitle = {Proceedings of the 14th International Workshop on Value Modelling and Business Ontologies (VMBO 2020)},
publisher = {CEUR},
keywords = {},
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2019
Bon, Anna; Gordijn, Jaap; Akkermans, Hans; de, Victor Boer; Baart, Andre; WaiShiang, Cheah; Nah, Sze San
Community-centered, Project-based ICT4D Education in the Field Inproceedings
In: Nielsen, Petter; Kimaro, Honest Christopher (Ed.): Proceedings of the 15th International Conference on Social Implications of Computers in Developing Countries, pp. 386-297, Springer, 2019.
@inproceedings{Bon2019-IFIP-WG9.4,
title = {Community-centered, Project-based ICT4D Education in the Field},
author = {Anna Bon and Jaap Gordijn and Hans Akkermans and Victor Boer de and Andre Baart and Cheah WaiShiang and Sze San Nah},
editor = {Petter Nielsen and Honest Christopher Kimaro},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/W4RA-eprint-ICT4D_In_The_Field-WP2018-2-16Oct2018.pdf},
year = {2019},
date = {2019-01-01},
booktitle = {Proceedings of the 15th International Conference on Social Implications of Computers in Developing Countries},
volume = {552},
pages = {386-297},
publisher = {Springer},
series = {IFIP Advances in Information and Communication Technology, IFIPAICT},
abstract = {The growing demand for user-centered, sustainable, collaborative and ecosystem-aware ICT4D programs and projects brings requirements for education of a new generation ICT4D professionals. This paper presents a post-graduate field-based course in ICT4D that teaches how to co-create and deploy community-centered ICT services. The course has been deployed in Sarawak,Malaysia for a group of computer science, information science and artificial intelligence students. The course design, experiences and outcomes are presented
in this paper.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
The growing demand for user-centered, sustainable, collaborative and ecosystem-aware ICT4D programs and projects brings requirements for education of a new generation ICT4D professionals. This paper presents a post-graduate field-based course in ICT4D that teaches how to co-create and deploy community-centered ICT services. The course has been deployed in Sarawak,Malaysia for a group of computer science, information science and artificial intelligence students. The course design, experiences and outcomes are presented
in this paper.
in this paper.
Gordijn, Jaap; Wieringa, Roel; Ionita, Dan; Kaya, Fadime
Towards a sustainable blockchain use case Inproceedings
In: Proceedings VMBO workshop 2019, Stockholm, Sweden, 2019.
@inproceedings{Fadime-2019-VMBO,
title = {Towards a sustainable blockchain use case},
author = {Jaap Gordijn and Roel Wieringa and Dan Ionita and Fadime Kaya},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/VMBO_2019 Jaap Roel Dan Fadime.pdf},
year = {2019},
date = {2019-01-01},
booktitle = {Proceedings VMBO workshop 2019, Stockholm, Sweden},
abstract = {Many blockchain applications do not survive the proof-of-
concept phase. We argue that most of these application do not have a high potential business use case. As blockchain is an expensive technology to deploy and develop, it calls for disruptive use cases. These use cases should exploit the philosophy of the blockchain technology, namely (1) removal of the middleman, (2) immutable data and (3) creation of an equal network with entities who do not trust each other on beforehand.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Many blockchain applications do not survive the proof-of-
concept phase. We argue that most of these application do not have a high potential business use case. As blockchain is an expensive technology to deploy and develop, it calls for disruptive use cases. These use cases should exploit the philosophy of the blockchain technology, namely (1) removal of the middleman, (2) immutable data and (3) creation of an equal network with entities who do not trust each other on beforehand.
concept phase. We argue that most of these application do not have a high potential business use case. As blockchain is an expensive technology to deploy and develop, it calls for disruptive use cases. These use cases should exploit the philosophy of the blockchain technology, namely (1) removal of the middleman, (2) immutable data and (3) creation of an equal network with entities who do not trust each other on beforehand.
Pirelli, Blagovesta; Gordijn, Jaap; Regev, Gil; Wegmann, Alain
Comparison of Two Value-Modeling Methods: e3value and SEAM Inproceedings
In: Proceedings of RCIS 2019, 2019.
@inproceedings{Betty-2019,
title = {Comparison of Two Value-Modeling Methods: e3value and SEAM},
author = {Blagovesta Pirelli and Jaap Gordijn and Gil Regev and Alain Wegmann},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/RCIS-2019-Betty.pdf},
year = {2019},
date = {2019-01-01},
booktitle = {Proceedings of RCIS 2019},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Gordijn, Jaap; WaiShiang, Cheah; Bon, Anna; Akkermans, Hans
Understanding financial sustainability of ICT services for social and economic development using e3value Unpublished
2019.
@unpublished{Gordijn-etal-ICT4D-2019,
title = {Understanding financial sustainability of ICT services for social and economic development using e3value},
author = {Jaap Gordijn and Cheah WaiShiang and Anna Bon and Hans Akkermans},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Gordijn-etal-ICT4D-2019.pdf},
year = {2019},
date = {2019-01-01},
keywords = {},
pubstate = {published},
tppubtype = {unpublished}
}
Wieringa, Roel; Engelsman, Wilco; Gordijn, Jaap; Ionita, Dan
A Business Ecosystem Architecture Modeling Framework Inproceedings
In: Proceedings of CBI 2019, 2019.
@inproceedings{Roel-2019-TEAM,
title = {A Business Ecosystem Architecture Modeling Framework},
author = {Roel Wieringa and Wilco Engelsman and Jaap Gordijn and Dan Ionita},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/TEAM CBI 2019.pdf},
year = {2019},
date = {2019-01-01},
booktitle = {Proceedings of CBI 2019},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Engelsman, Wilco; Wieringa, Roel; van Sinderen, Martin; Gordijn, Jaap; Haaker, Timber
Realizing Traceability from the Business Model to Enterprise Architecture Inproceedings
In: Workshop on Conceptual Modeling in Requirements Engineering and Business Analysis, Forthcoming, 2019.
@inproceedings{Engelsman2019MREBA,
title = {Realizing Traceability from the Business Model
to Enterprise Architecture},
author = {Wilco Engelsman and Roel Wieringa and Martin van Sinderen and Jaap Gordijn and Timber Haaker},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/mreba-2019-Wilco.pdf},
year = {2019},
date = {2019-01-01},
booktitle = {Workshop on Conceptual Modeling in Requirements Engineering and Business Analysis},
publisher = {Forthcoming},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Poels, Geert; Kaya, Fadime; Verdonk, Michaël; Gordijn, Jaap
Early Identification of Potential Distributed Ledger Technology Business Cases Using e3value Models Inproceedings
In: Proceedings of MREBA 2019 - Workshop on Conceptual Modeling in Requirements Engineering and Business Analysis, Forthcoming, 2019.
@inproceedings{Poels-MREBA-2019,
title = {Early Identification of Potential Distributed Ledger
Technology Business Cases Using e3value Models},
author = {Geert Poels and Fadime Kaya and Micha\"{e}l Verdonk and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/PoelsEtAl2019.pdf},
year = {2019},
date = {2019-01-01},
booktitle = {Proceedings of MREBA 2019 - Workshop on Conceptual Modeling in Requirements Engineering and Business Analysis},
publisher = {Forthcoming},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Kaya, Fadime; Gordijn, Jaap; Wieringa, Roel
A minimalistic decision tree for blockchain business cases in healthcare Inproceedings
In: CEUR Proceedings of the PoEM 2019 Forum, 2019.
@inproceedings{Fadime-PoEM-2019,
title = {A minimalistic decision tree for blockchain business cases in healthcare},
author = {Fadime Kaya and Jaap Gordijn and Roel Wieringa},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/POEM_FORUM_2019_Fadime.pdf},
year = {2019},
date = {2019-01-01},
booktitle = {CEUR Proceedings of the PoEM 2019 Forum},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
2018
Wieringa, Roelf J.; Gordijn, Jaap; Ionita, Dan
Tool Support for Value Modeling and Risk Analysis of e-Services Inproceedings
In: Posters and Tools Track of REFSQ 2018, 2018.
@inproceedings{Refsq2018,
title = {Tool Support for Value Modeling and Risk
Analysis of e-Services},
author = {Roelf J. Wieringa and Jaap Gordijn and Dan Ionita},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/REFSQ-2018-Paper.pdf},
year = {2018},
date = {2018-01-01},
booktitle = {Posters and Tools Track of REFSQ 2018},
abstract = {We demonstrate a set of tools to design and test business
models for new IT. These models can be used to design business processes and specify use cases for IT systems},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
We demonstrate a set of tools to design and test business
models for new IT. These models can be used to design business processes and specify use cases for IT systems
models for new IT. These models can be used to design business processes and specify use cases for IT systems
Derks, Jona; Gordijn, Jaap; Siegmann, Arjen
From chaining blocks to breaking even: A study on the profitability of bitcoin mining from 2012 to 2016 Journal Article
In: Electronic Markets, vol. 28, no. 3, pp. 321-338, 2018, (This is a post-peer-review, pre-copyedit version of an article published in Electronic Markets. The final authenticated version is available online at: https://doi-org.vu-nl.idm.oclc.org/10.1007/s12525-018-0308-3).
@article{Jona2018,
title = {From chaining blocks to breaking even: A study on the profitability of bitcoin mining from 2012 to 2016},
author = {Jona Derks and Jaap Gordijn and Arjen Siegmann},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/DerksGordijnSiegmann_Jul_2018.pdf},
year = {2018},
date = {2018-01-01},
journal = {Electronic Markets},
volume = {28},
number = {3},
pages = {321-338},
abstract = {Bitcoin is a widely-spread payment instrument, but it is doubtful whether the proof-of-work (PoW) nature of the system is financially sustainable on the long term. To assess sustainability, we focus on the bitcoin miners as they play an important role in the proof-of-work consensus mechanism of bitcoin to create trust in the currency. Miners offer their services against a reward while recurring expenses. Our results show that bitcoin mining has become less profitable over time to the extent that profits seem to converge to zero. This is what economic theory predicts for a competitive market that has a single homogenous good. We analyze the actors involved in the bitcoin system as well as the value flows between these actors using the e3value methodology. The value flows are quantified using publicly available data about the bitcoin network. However, two important value flows for the miners, namely hardware investments and expenses for electricity power, are not available from public sources. Therefore, we contribute an approach to estimate the installed base of bitcoin hardware equipment over time. Using this estimate, we can calculate the expenses miner should have. At the end of our analysis period, the marginal profit of mining a bitcoin becomes negative, i.e., to a loss for the miners. This loss is caused by the consensus mechanism of the bitcoin protocol, which requires a substantial investment in hardware and significant recurring daily expenses for energy. Therefore, a sustainable crypto currency needs higher payments for miners or more energy efficient algorithms to achieve consensus in a network about the truth of the distributed ledger.},
note = {This is a post-peer-review, pre-copyedit version of an article published in Electronic Markets. The final authenticated version is available online at: https://doi-org.vu-nl.idm.oclc.org/10.1007/s12525-018-0308-3},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
Bitcoin is a widely-spread payment instrument, but it is doubtful whether the proof-of-work (PoW) nature of the system is financially sustainable on the long term. To assess sustainability, we focus on the bitcoin miners as they play an important role in the proof-of-work consensus mechanism of bitcoin to create trust in the currency. Miners offer their services against a reward while recurring expenses. Our results show that bitcoin mining has become less profitable over time to the extent that profits seem to converge to zero. This is what economic theory predicts for a competitive market that has a single homogenous good. We analyze the actors involved in the bitcoin system as well as the value flows between these actors using the e3value methodology. The value flows are quantified using publicly available data about the bitcoin network. However, two important value flows for the miners, namely hardware investments and expenses for electricity power, are not available from public sources. Therefore, we contribute an approach to estimate the installed base of bitcoin hardware equipment over time. Using this estimate, we can calculate the expenses miner should have. At the end of our analysis period, the marginal profit of mining a bitcoin becomes negative, i.e., to a loss for the miners. This loss is caused by the consensus mechanism of the bitcoin protocol, which requires a substantial investment in hardware and significant recurring daily expenses for energy. Therefore, a sustainable crypto currency needs higher payments for miners or more energy efficient algorithms to achieve consensus in a network about the truth of the distributed ledger.
Gordijn, Jaap; Akkermans, Hans
Value Webs - Understanding e-Business Innovation Book
The Value Engineers, 2018.
@book{e3value-book-2018,
title = {Value Webs - Understanding e-Business Innovation},
author = {Jaap Gordijn and Hans Akkermans},
url = {https://www.thevalueengineers.nl/product-category/publications/e3value-ref/},
year = {2018},
date = {2018-01-01},
pages = {214},
publisher = {The Value Engineers},
keywords = {},
pubstate = {published},
tppubtype = {book}
}
Sarkar, Reshmi; Gordijn, Jaap
Modeling Communities in e3value Inproceedings
In: Proceedings of the 11th International Workshop On Value Modeling and Business Ontologie2, 2018.
@inproceedings{Sarkar2018,
title = {Modeling Communities in e3value},
author = {Reshmi Sarkar and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/vmbo-Reshmi-Jaap.pdf},
year = {2018},
date = {2018-01-01},
urldate = {2018-01-01},
booktitle = {Proceedings of the 11th International Workshop On Value Modeling and Business Ontologie2},
abstract = {Increasingly, communities play an important role in business value models. However, in e3value , there seems not to be a suitable con-struct to model communities. In this paper, we propose an additional concept that can be used for communities, namely the group. We il-lustrate the use of this concept for understanding a business model in the field of ICT4D (ICT for developing countries).
abstract environment.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Increasingly, communities play an important role in business value models. However, in e3value , there seems not to be a suitable con-struct to model communities. In this paper, we propose an additional concept that can be used for communities, namely the group. We il-lustrate the use of this concept for understanding a business model in the field of ICT4D (ICT for developing countries).
abstract environment.
abstract environment.
Ionita, Dan; Gordijn, Jaap; Yesuf, Ahmed S.; Wieringa, Roel
Quantitative, Value-driven Risk Analysis of e-Services Journal Article
In: The Journal of Information Systems, 2018, (Accepted).
@article{DanJIS2018,
title = {Quantitative, Value-driven Risk Analysis of e-Services},
author = {Dan Ionita and Jaap Gordijn and Ahmed S. Yesuf and Roel Wieringa},
url = {https://dise-lab.nl/wp-content/uploads/2023/03/New-developments-in-the-modelling-and-analysis-of-business-value-models-postreview.pdf},
year = {2018},
date = {2018-01-01},
urldate = {2018-01-01},
journal = {The Journal of Information Systems},
abstract = {Modern e-services are provided by networks of collaborating businesses. However, collaborators, and even customers, don ot always behave as expected or agreed upon, and fraudsters aim at unfair exploitation, legally or illegally. Profitability assessments of e-services should therefore look beyond revenue streams and also consider threats to the financial sustainability of the service offering. More importantly, any such analysis should consider the business network in which the e-service is embedded.
The e3value method is an established modelling and analysis method which allows enterprises to estimate the net value flows of a networked e-business. Recently, the method and its ontology have been extended to cover aspects related to risk, e.g. fraud. In this paper, we introduce four new software-enabled risk and sensitivity analyses, which build upon this extension. The techniques are quantitative and therefore support making motivated risk mitigation decisions. We illustrate them in the context of three realistic case studies.},
note = {Accepted},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
Modern e-services are provided by networks of collaborating businesses. However, collaborators, and even customers, don ot always behave as expected or agreed upon, and fraudsters aim at unfair exploitation, legally or illegally. Profitability assessments of e-services should therefore look beyond revenue streams and also consider threats to the financial sustainability of the service offering. More importantly, any such analysis should consider the business network in which the e-service is embedded.
The e3value method is an established modelling and analysis method which allows enterprises to estimate the net value flows of a networked e-business. Recently, the method and its ontology have been extended to cover aspects related to risk, e.g. fraud. In this paper, we introduce four new software-enabled risk and sensitivity analyses, which build upon this extension. The techniques are quantitative and therefore support making motivated risk mitigation decisions. We illustrate them in the context of three realistic case studies.
The e3value method is an established modelling and analysis method which allows enterprises to estimate the net value flows of a networked e-business. Recently, the method and its ontology have been extended to cover aspects related to risk, e.g. fraud. In this paper, we introduce four new software-enabled risk and sensitivity analyses, which build upon this extension. The techniques are quantitative and therefore support making motivated risk mitigation decisions. We illustrate them in the context of three realistic case studies.
2017
Bon, Anna; Gordijn, Jaap; Akkermans, Hans
E-Service Innovation in Rural Africa Through Value Co-Creation Book Chapter
In: Rozenes, Shai; Cohen, Yuval (Ed.): Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry, Chapter 18, IGI Global, Hershey, PA, USA, 2017, (10.4018/978-1-5225-2084-9.ch018).
@inbook{cocreation-2017,
title = {E-Service Innovation in Rural Africa Through Value Co-Creation},
author = {Anna Bon and Jaap Gordijn and Hans Akkermans},
editor = {Shai Rozenes and Yuval Cohen},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Bookchapter.pdf},
year = {2017},
date = {2017-01-01},
booktitle = {Handbook of Research on Strategic Alliances and Value Co-Creation in the Service Industry},
publisher = {IGI Global, Hershey, PA, USA},
chapter = {18},
note = {10.4018/978-1-5225-2084-9.ch018},
keywords = {},
pubstate = {published},
tppubtype = {inbook}
}
Mounir, Abdelilah; Condori-Fernandez, Nelly; Gordijn, Jaap
Towards Identifying Business Value Patterns Inproceedings
In: Razo-Zapata, Ivan; Proper, Erik (Ed.): Proceedings of the 11TH International Workshop On Value Modeling and Business Ontologies, 2017.
@inproceedings{VMBO2017,
title = {Towards Identifying Business Value Patterns},
author = {Abdelilah Mounir and Nelly Condori-Fernandez and Jaap Gordijn},
editor = {Ivan Razo-Zapata and Erik Proper},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/VMBO2017_paper_3.pdf},
year = {2017},
date = {2017-01-01},
booktitle = {Proceedings of the 11TH International Workshop On Value Modeling and Business Ontologies},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Hotie, Felicia; Gordijn, Jaap
Value-based Process Model Design Journal Article
In: Business & Information Systems Engineering, pp. 1-17, 2017.
@article{Felicia2017,
title = {Value-based Process Model Design},
author = {Felicia Hotie and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/HotieGordijn2017Final.pdf},
year = {2017},
date = {2017-01-01},
urldate = {2017-01-01},
journal = {Business \& Information Systems Engineering},
pages = {1-17},
abstract = {Networked service value constellations, consisting of enterprises and customers working together to jointly provide a commercial service, can be analysed from different modeling perspectives. Two of such perspectives are (1) the value perspective and (2) the process perspective. Value models, describing the value perspective, indicate which economically valuable service outcomes are exchanged between the involved actors. However, a value model only shows what is exchanged of economic value, but not how this should be accomplished. Therefore, to understand a service well, a process model has to be designed also, which shows the actual tasks to be performed by these actors as well as the time ordering of these tasks. A key problem is then how to
construct such a process model, given an earlier designed value model. As the process model should put the value model into operation, there exists a clear relationship between both models. Previous work investigated this problem to a certain extent, but a well integrated, and easy to use method is currently lacking. This paper proposes a step-wise method to design a process model for networked value constellations, given an earlier developed value model. The aim of this method is to support practitioners during the design of a process model; as a result, the proposed way of working should tractable, well teachable, and easy to use, thereby following the same philosophy as with the e3value methodology, which we use to model value perspective of networked value constellations. In addition to the step-wise method itself, the value of this paper is also in the use of the method to explore services related to Intellectual Property Rights (IPR) clearing.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
Networked service value constellations, consisting of enterprises and customers working together to jointly provide a commercial service, can be analysed from different modeling perspectives. Two of such perspectives are (1) the value perspective and (2) the process perspective. Value models, describing the value perspective, indicate which economically valuable service outcomes are exchanged between the involved actors. However, a value model only shows what is exchanged of economic value, but not how this should be accomplished. Therefore, to understand a service well, a process model has to be designed also, which shows the actual tasks to be performed by these actors as well as the time ordering of these tasks. A key problem is then how to
construct such a process model, given an earlier designed value model. As the process model should put the value model into operation, there exists a clear relationship between both models. Previous work investigated this problem to a certain extent, but a well integrated, and easy to use method is currently lacking. This paper proposes a step-wise method to design a process model for networked value constellations, given an earlier developed value model. The aim of this method is to support practitioners during the design of a process model; as a result, the proposed way of working should tractable, well teachable, and easy to use, thereby following the same philosophy as with the e3value methodology, which we use to model value perspective of networked value constellations. In addition to the step-wise method itself, the value of this paper is also in the use of the method to explore services related to Intellectual Property Rights (IPR) clearing.
construct such a process model, given an earlier designed value model. As the process model should put the value model into operation, there exists a clear relationship between both models. Previous work investigated this problem to a certain extent, but a well integrated, and easy to use method is currently lacking. This paper proposes a step-wise method to design a process model for networked value constellations, given an earlier developed value model. The aim of this method is to support practitioners during the design of a process model; as a result, the proposed way of working should tractable, well teachable, and easy to use, thereby following the same philosophy as with the e3value methodology, which we use to model value perspective of networked value constellations. In addition to the step-wise method itself, the value of this paper is also in the use of the method to explore services related to Intellectual Property Rights (IPR) clearing.
2016
Ionita, Dan; Wieringa, Roelf J.; Gordijn, Jaap
Automated Identification and Prioritization of Business Risks in e-service Networks Book Chapter
In: Borangiu, Theodor; Dragoicea, Monica; N, Henriqueta (Ed.): Exploring Services Science: 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings, pp. 547–560, Springer International Publishing, Cham, 2016, (ISBN 978-3-319-32689-4).
@inbook{Ionita2016,
title = {Automated Identification and Prioritization of Business Risks in e-service Networks},
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url = {http://dx.doi.org/10.1007/978-3-319-32689-4_42},
year = {2016},
date = {2016-01-01},
booktitle = {Exploring Services Science: 7th International Conference, IESS 2016, Bucharest, Romania, May 25-27, 2016, Proceedings},
pages = {547--560},
publisher = {Springer International Publishing},
address = {Cham},
note = {ISBN 978-3-319-32689-4},
keywords = {},
pubstate = {published},
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Bon, Anna; Akkermans, Hans; Gordijn, Jaap
Developing ICT Services in a Low-Resource Development Context Journal Article
In: Complex Systems Informatics and Modeling Quarterly CSIMQ, no. 9, pp. 84-109, 2016, (https://doi.org/10.7250/csimq.2016-9.05 ISSN: 2255-9922 online).
@article{CSIMQ-2016,
title = {Developing ICT Services in a Low-Resource Development Context},
author = {Anna Bon and Hans Akkermans and Jaap Gordijn},
year = {2016},
date = {2016-01-01},
journal = {Complex Systems Informatics and Modeling Quarterly CSIMQ},
number = {9},
pages = {84-109},
note = {https://doi.org/10.7250/csimq.2016-9.05
ISSN: 2255-9922 online},
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Ionita, Dan; Gordijn, Jaap; Yesuf, Ahmed S.; Wieringa, Roel
Value-driven fraud analysis of coordination models Inproceedings
In: Proc. 9th IFIP WG 8.1 Working Conference on The Practice of Enterprise Modeling (PoEM) 8 - 10 November, 2016, Skovde, Sweden, 2016.
@inproceedings{DanPoem2016,
title = {Value-driven fraud analysis of coordination models},
author = {Dan Ionita and Jaap Gordijn and Ahmed S. Yesuf and Roel Wieringa},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Ionita2016_Chapter_Value-DrivenRiskAnalysisOfCoor.pdf},
year = {2016},
date = {2016-01-01},
urldate = {2016-01-01},
booktitle = {Proc. 9th IFIP WG 8.1 Working Conference on The Practice of Enterprise Modeling (PoEM) 8 - 10 November, 2016, Skovde, Sweden},
keywords = {},
pubstate = {published},
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Bon, Anna; Gordijn, Jaap; Akkermans, Hans
A Low-resource Aware Framework for ICT Service Development in Rural Africa Inproceedings
In: Espana, Sergio; Ivanovic, Mirjana; Savic, Milos (Ed.): Proceedings of the CAiSE'16 Forum, at the 28th International Conference on Advanced Information Systems Engineering (CAiSE 2016), Ljubljana Slovenia, June 13-17, 2016., pp. 177–184, 2016.
@inproceedings{DBLP:conf/caise/BonGA16,
title = {A Low-resource Aware Framework for ICT Service Development in Rural Africa},
author = {Anna Bon and Jaap Gordijn and Hans Akkermans},
editor = {Sergio Espana and Mirjana Ivanovic and Milos Savic},
url = {http://ceur-ws.org/Vol-1612/paper23.pdf},
year = {2016},
date = {2016-01-01},
urldate = {2016-01-01},
booktitle = {Proceedings of the CAiSE'16 Forum, at the 28th International Conference on Advanced Information Systems Engineering (CAiSE 2016), Ljubljana Slovenia, June 13-17, 2016.},
pages = {177--184},
keywords = {},
pubstate = {published},
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}
2015
Razo-Zapata, Ivan S.; Gordijn, Jaap; Leenheer, Pieter; Wieringa, Roel
E3service: A critical reflection and future research Journal Article
In: Business & Information Systems Engineering, vol. 57, no. 1, pp. 51-59, 2015.
@article{IvanBise2015,
title = {E3service: A critical reflection and future research},
author = {Ivan S. Razo-Zapata and Jaap Gordijn and Pieter Leenheer and Roel Wieringa},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Razo-Zapata2015_Article_E3sErvicEACriticalREflEctionAn.pdf},
year = {2015},
date = {2015-01-01},
journal = {Business \& Information Systems Engineering},
volume = {57},
number = {1},
pages = {51-59},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
Razavian, Maryam; Gordijn, Jaap
Consonance Between Economic and IT Services: Finding the Balance Between Conflicting Requirements Incollection
In: Fricker, Samuel A.; Schneider, Kurt (Ed.): Requirements Engineering: Foundation for Software Quality, vol. 9013, pp. 148-163, Springer International Publishing, 2015.
@incollection{REFSQMar2015,
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Ionita, Dan; Wieringa, Roelf J.; Wolos, Lars; Gordijn, Jaap; Pieters, Wolter
Using value models for business risk analysis in e-service networks Incollection
In: Ralyte, Jolita; Espana, Sergio; Pastor, Oscar (Ed.): The Practice of Enterprise Modeling, pp. 239–253, Springer International Publishing, 2015.
@incollection{ionita2015using,
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2014
Razavian, Maryam; Lago, P.; Gordijn, Jaap
Why is Aligning Economic- and IT Services so Difficult? Inproceedings
In: Snene, Mehdi; Léonard, Michel (Ed.): International Conference on Exploring Services Science, IESS 2014,, pp. 92-107, Springer International Publishing, 2014.
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2013
Kinderen, Sybren De; Leenheer, Pieter De; Gordijn, Jaap; Akkermans, Hans; Droes, Rose-Marie; Meiland, Franka
E3Service: An Ontology for Needs-driven Real-world Service Bundling in a Multi-supplier Setting Journal Article
In: Applied Ontology, vol. 8, no. 4, pp. 195–229, 2013, (ISSN 1570-5838).
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title = {E3Service: An Ontology for Needs-driven Real-world Service Bundling in a Multi-supplier Setting},
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2012
Pijpers, Vincent; Leenheer, Pieter; Gordijn, Jaap; Akkermans, Hans
In: Requirements Engineering Journal, 2012.
@article{Pijpers2012,
title = {Using conceptual models to explore business-ICT alignment in networked value constellations
Case studies from the Dutch aviation industry, Spanish electricity industry and Dutch telecom industry},
author = {Vincent Pijpers and Pieter Leenheer and Jaap Gordijn and Hans Akkermans},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Pijpers2012_Article_UsingConceptualModelsToExplore.pdf},
year = {2012},
date = {2012-01-01},
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Razo-Zapata, Ivan S.; Leenheer, Pieter; Gordijn, Jaap; Akkermans, Hans
Fuzzy Verification of Service Value Networks Inproceedings
In: Ralyte, Jolita; Franch, Xavier (Ed.): 24th International Conference on Advanced Information Systems Engineering (CAiSE'12), Springer, 2012.
@inproceedings{Razo-Zapata-CAiSE-2012,
title = {Fuzzy Verification of Service Value Networks},
author = {Ivan S. Razo-Zapata and Pieter Leenheer and Jaap Gordijn and Hans Akkermans},
editor = {Jolita Ralyte and Xavier Franch},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Razo-Zapata2012_Chapter_FuzzyVerificationOfServiceValu.pdf},
year = {2012},
date = {2012-01-01},
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Gordijn, Jaap; Razo-Zapata, Ivan; Leenheer, Pieter; Wieringa, Roel
Challenges in Service Value Network Composition Incollection
In: Sandkuhl, Kurt; Seigerroth, Ulf; Stirna, Janis (Ed.): The Practice of Enterprise Modeling, vol. 134, pp. 91-100, Springer Berlin Heidelberg, 2012, (ISBN 978-3-642-34548-7).
@incollection{Gordijn_et_al:2012,
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Razo-Zapata, Ivan S.; Leenheer, Pieter; Gordijn, Jaap; Akkermans, Hans
Handbook of Service Description: USDL and its Methods Book Chapter
In: Barros, Alistair; Oberle, Daniel (Ed.): Handbook of Service Description: USDL and its Methods, Chapter Service Network Approaches, pp. 45 - 74, Springer, 2012.
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2011
Gordijn, Jaap; Leenheer, Pieter De; Razo-Zapata, Ivan
Generating Service ValueWebs by Hierarchical Configuration: An IPR case Inproceedings
In: Proceedings of HICSS 44, 2011.
@inproceedings{HICSS44,
title = {Generating Service ValueWebs by Hierarchical Configuration: An IPR case},
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Razo-Zapata, Ivan S.; Leenheer, Pieter; Gordijn, Jaap
Value-based Service Bundling: a Customer-Supplier Approach. Inproceedings
In: In Proc. of Service-oriented Enterprise Architecture for Enterprise Engineering (SoEA4EE) Scientific Workshop (EDOC 2011), 2011.
@inproceedings{Razo-Zapata-SoEA4EE:2011_1,
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Razo-Zapata, Ivan S.; Gordijn, Jaap; Leenheer, Pieter; Akkermans, Hans
Dynamic Cluster-based Service Bundling: A value-oriented framework Inproceedings
In: Commerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on, 2011.
@inproceedings{Razo-Zapata:CEC-2011,
title = {Dynamic Cluster-based Service Bundling: A value-oriented framework},
author = {Ivan S. Razo-Zapata and Jaap Gordijn and Pieter Leenheer and Hans Akkermans},
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Razo-Zapata, Iv'an S.; Leenheer, Pieter De; Gordijn, Jaap; Akkermans, Hans
Service Value Networks for Competency-Driven Educational Services: A Case Study Inproceedings
In: Salinesi, Camille; Pastor, Oscar (Ed.): Advanced Information Systems Engineering Workshops, pp. 81–92, Springer Berlin Heidelberg, Berlin, Heidelberg, 2011, (ISBN 978-3-642-22056-2).
@inproceedings{10.1007/978-3-642-22056-2_9,
title = {Service Value Networks for Competency-Driven Educational Services: A Case Study},
author = {Iv'an S. Razo-Zapata and Pieter De Leenheer and Jaap Gordijn and Hans Akkermans},
editor = {Camille Salinesi and Oscar Pastor},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Razo-Zapata2011_Chapter_ServiceValueNetworksForCompete.pdf},
year = {2011},
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abstract = {Service networks represent a flexible way for delivering services to customers. In earlier work, we have applied the e3-valuemethodology to conceptually model such networks. This paper, however, presents an approach for composing Service Value Networks (SVNs) based on customer and supplier perspectives. A broker is in charge of composing a SVN that reflects not only customer desires but also supplier offerings. Moreover, the application of using real-world services is shown by means of a case study. Finally, we provide some reflections as well as future lines of research.},
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Service networks represent a flexible way for delivering services to customers. In earlier work, we have applied the e3-valuemethodology to conceptually model such networks. This paper, however, presents an approach for composing Service Value Networks (SVNs) based on customer and supplier perspectives. A broker is in charge of composing a SVN that reflects not only customer desires but also supplier offerings. Moreover, the application of using real-world services is shown by means of a case study. Finally, we provide some reflections as well as future lines of research.
2010
Tan, Yao-Hua; Hofman, Wout; Gordijn, Jaap; Hulstijn, Joris
A Framework for the Design of Service Systems Book Chapter
In: Demirkan, Haluk; Spohrer, Jim (Ed.): Advancement of Services Systems, 2010, (Accepted).
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title = {A Framework for the Design of Service Systems},
author = {Yao-Hua Tan and Wout Hofman and Jaap Gordijn and Joris Hulstijn},
editor = {Haluk Demirkan and Jim Spohrer},
year = {2010},
date = {2010-01-01},
booktitle = {Advancement of Services Systems},
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Kartseva, Vera; Hulstijn, Joris; Gordijn, Jaap; Tan, Yao-Hua
Control Patterns in a Healthcare Network Journal Article
In: European Journal of Information Systems, no. 19, pp. 320-343, 2010.
@article{EJIS2010,
title = {Control Patterns in a Healthcare Network},
author = {Vera Kartseva and Joris Hulstijn and Jaap Gordijn and Yao-Hua Tan},
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journal = {European Journal of Information Systems},
number = {19},
pages = {320-343},
abstract = {To keep a network of enterprises sustainable, interorganizational control measures are needed to detect or prevent opportunistic behaviour of network participants. We present a requirements engineering method for understanding control problems and designing solutions, based on an economic value perspective. The methodology employs a library of so-called control patterns, inspired by design patterns in software engineering. A control pattern is a generic solution for a common control problem. The usefulness and adequacy of the control patterns is demonstrated by a case study of the governance and control mechanisms of the Dutch public health insurance network for exceptional medical expenses (AWBZ).},
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To keep a network of enterprises sustainable, interorganizational control measures are needed to detect or prevent opportunistic behaviour of network participants. We present a requirements engineering method for understanding control problems and designing solutions, based on an economic value perspective. The methodology employs a library of so-called control patterns, inspired by design patterns in software engineering. A control pattern is a generic solution for a common control problem. The usefulness and adequacy of the control patterns is demonstrated by a case study of the governance and control mechanisms of the Dutch public health insurance network for exceptional medical expenses (AWBZ).
Hulstijn, Joris; Gordijn, Jaap
Risk analysis for inter-organizational controls Inproceedings
In: Filipe, Joaquim; Cordeiro, Jose (Ed.): Proceedings of the 12th International Conference on Enterprise Information Systems (ICEIS 2010), pp. 314-320, 2010.
@inproceedings{ICEIS2010,
title = {Risk analysis for inter-organizational controls},
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year = {2010},
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volume = {3},
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abstract = {Existing early requirements engineering methods for dealing with governance and control issues do not explicitly support comparison of alternative solutions, and have no clear semantics for the notion of a control problem. In this paper we present a method for doing risk analysis of inter-organizational business models, which is based on value modeling. A risk is the likelihood of a negative event multiplied by its impact. In value modeling, the impact of a control problem is given by the missing value. The likelihood can be estimated based on assumptions about trust and about the underlying coordination model. This allows us to model the expected value of a transaction. The approach is illustrated by a comparison of the risks of different electronic commerce scenarios for delivery and payment.},
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Existing early requirements engineering methods for dealing with governance and control issues do not explicitly support comparison of alternative solutions, and have no clear semantics for the notion of a control problem. In this paper we present a method for doing risk analysis of inter-organizational business models, which is based on value modeling. A risk is the likelihood of a negative event multiplied by its impact. In value modeling, the impact of a control problem is given by the missing value. The likelihood can be estimated based on assumptions about trust and about the underlying coordination model. This allows us to model the expected value of a transaction. The approach is illustrated by a comparison of the risks of different electronic commerce scenarios for delivery and payment.
Razo-Zapata, Ivan; Chmielowiec, Ania; Gordijn, Jaap; Steen, Maarten Van; Leenheer, Pieter De
Generating Value Models using Skeletal Design Techniques Inproceedings
In: Proceedings of the 5th international BUSITAL workshop, 2010.
@inproceedings{Busital2010,
title = {Generating Value Models using Skeletal Design Techniques},
author = {Ivan Razo-Zapata and Ania Chmielowiec and Jaap Gordijn and Maarten Van Steen and Pieter De Leenheer},
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This paper presents a novel approach to automatically gen-
erate e3value instance models, based on skeletal design techniques. The approach has three phases. While the rst two phases are related to the generation of a value activity network based on a given value skeleton,
the third phase matches the elements of the value network with the capabilities of service providers. The main objective of our approach is to re-use a set of value skeletons for covering an industry sector from
which more business cases may be generated. Finally, we validated our approach in a realistic case study.
erate e3value instance models, based on skeletal design techniques. The approach has three phases. While the rst two phases are related to the generation of a value activity network based on a given value skeleton,
the third phase matches the elements of the value network with the capabilities of service providers. The main objective of our approach is to re-use a set of value skeletons for covering an industry sector from
which more business cases may be generated. Finally, we validated our approach in a realistic case study.
Gordijn, Jaap; Haan, Floris De; de Kinderen, Sybren; Akkermans, Hans
Needs-driven bundling of hosted ICT services Inproceedings
In: Bommel, Van; Hoppenbrouwers,; Overbeek,; Barjis, (Ed.): Proceedings of POEM 2010, pp. 16-30, Springer, 2010.
@inproceedings{Poem2010,
title = {Needs-driven bundling of hosted ICT services},
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editor = {Van Bommel and Hoppenbrouwers and Overbeek and Barjis},
year = {2010},
date = {2010-01-01},
urldate = {2010-01-01},
booktitle = {Proceedings of POEM 2010},
volume = {68},
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series = {LNBIP},
abstract = {Increasingly ICT (Information \& Communication Technology)
services become commercial services. For example, an Internet Service Provider (ISP) offers email, web browsing and content hosting as commercial services. In this paper we present an approach, e3service, to semi-automatically generate such services, satisfying a stated complex customer need. The e3service approach elicits the customer need, the consequences satisfying the need, and services satisfying the need.We show how e3service works in practice using a running, industry strength, case study.},
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Increasingly ICT (Information & Communication Technology)
services become commercial services. For example, an Internet Service Provider (ISP) offers email, web browsing and content hosting as commercial services. In this paper we present an approach, e3service, to semi-automatically generate such services, satisfying a stated complex customer need. The e3service approach elicits the customer need, the consequences satisfying the need, and services satisfying the need.We show how e3service works in practice using a running, industry strength, case study.
services become commercial services. For example, an Internet Service Provider (ISP) offers email, web browsing and content hosting as commercial services. In this paper we present an approach, e3service, to semi-automatically generate such services, satisfying a stated complex customer need. The e3service approach elicits the customer need, the consequences satisfying the need, and services satisfying the need.We show how e3service works in practice using a running, industry strength, case study.
2009
Gordijn, Jaap; Eck, Pascal; Wieringa, Roel
Requirements Engineering Techniques for e-Services Book Chapter
In: Georgakopoulos, D; Papazoglou, M. P. (Ed.): Service-Oriented Computing, The MIT Press, Cambridge, 2009.
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title = {Requirements Engineering Techniques for e-Services},
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Kartseva, Vera; Gordijn, Jaap; Tan, Yao-Hua
Designing Value-based Inter-organizational Controls Using Patterns Book Chapter
In: Lyytinen, Kalle; Loucopoulos, Peri; Mylopoulos, John; Robinson, Bill (Ed.): Design Requirements Engineering: A Ten-Year Perspective, vol. 14, Springer Verlag, 2009.
@inbook{VBIC2009,
title = {Designing Value-based Inter-organizational Controls Using Patterns},
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abstract = {Networked organizations, consisting of enterprises who exchange things of economic value with each other, often have participants who commit a fraud or perform other actions, not agreed in a contract. To explore such opportunistic behavior, and to design solutions to mitigate it, we propose the e3control approach. This approach takes the valuable objects, which are exchanged between enterprises, as a point of departure, and proposes
a control patterns library to find solutions for various types of opportunistic behavior in network organizations. The practical use of the patterns is illustrated by a case study in the field of renewable electricity supply in UK.},
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Networked organizations, consisting of enterprises who exchange things of economic value with each other, often have participants who commit a fraud or perform other actions, not agreed in a contract. To explore such opportunistic behavior, and to design solutions to mitigate it, we propose the e3control approach. This approach takes the valuable objects, which are exchanged between enterprises, as a point of departure, and proposes
a control patterns library to find solutions for various types of opportunistic behavior in network organizations. The practical use of the patterns is illustrated by a case study in the field of renewable electricity supply in UK.
a control patterns library to find solutions for various types of opportunistic behavior in network organizations. The practical use of the patterns is illustrated by a case study in the field of renewable electricity supply in UK.
Derzsi, Zsofia; Tan, Yao-Hua; Gordijn, Jaap
A Model-based Approach to Aid the Development of e-Government Projects in Real-life Setting Focusing on Stakeholder Value Inproceedings
In: Sprague, Ralph H. (Ed.): Proceedings of the 20th Annual Hawaii International Conference on System Sciences, 2009.
@inproceedings{HICCS09,
title = {A Model-based Approach to Aid the Development of e-Government Projects in Real-life Setting Focusing on Stakeholder Value},
author = {Zsofia Derzsi and Yao-Hua Tan and Jaap Gordijn},
editor = {Ralph H. Sprague},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/HICSS09_Zsofi.pdf},
year = {2009},
date = {2009-01-01},
booktitle = {Proceedings of the 20th Annual Hawaii International Conference on System Sciences},
abstract = {Recently, there has been put a lot of effort into
modernizing the public sector using advanced
information technology. The resulting e-government
initiatives offer numerous benefits for stakeholders
from both private and public sectors, and require solid
IT support for operation. The same phenomenon holds
for e-customs that we analyze in this paper. In real-life
setting different IT-driven concerns emerge that
influence the foreseen stakeholder benefits and, as a
result, might violate the success of e-customs.
Therefore, it is essential to explore and balance the
effects of such concerns already during the
development phase while constantly considering
stakeholder value. We propose a constructive, model-based
approach to aid such investigations.},
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Recently, there has been put a lot of effort into
modernizing the public sector using advanced
information technology. The resulting e-government
initiatives offer numerous benefits for stakeholders
from both private and public sectors, and require solid
IT support for operation. The same phenomenon holds
for e-customs that we analyze in this paper. In real-life
setting different IT-driven concerns emerge that
influence the foreseen stakeholder benefits and, as a
result, might violate the success of e-customs.
Therefore, it is essential to explore and balance the
effects of such concerns already during the
development phase while constantly considering
stakeholder value. We propose a constructive, model-based
approach to aid such investigations.
modernizing the public sector using advanced
information technology. The resulting e-government
initiatives offer numerous benefits for stakeholders
from both private and public sectors, and require solid
IT support for operation. The same phenomenon holds
for e-customs that we analyze in this paper. In real-life
setting different IT-driven concerns emerge that
influence the foreseen stakeholder benefits and, as a
result, might violate the success of e-customs.
Therefore, it is essential to explore and balance the
effects of such concerns already during the
development phase while constantly considering
stakeholder value. We propose a constructive, model-based
approach to aid such investigations.
Gordijn, Jaap; de Kinderen, Sybren; Pijpers, Vincent; Akkermans, Hans
E-Services in a Networked World: From Semantics to Pragmatics Inproceedings
In: Domingue, J; Fensel, Dieter; Traverso, P (Ed.): Proceedings of FIS 2008, pp. 44-57, Springer Verlag, 2009.
@inproceedings{FIS2008,
title = {E-Services in a Networked World: From Semantics to Pragmatics},
author = {Jaap Gordijn and Sybren de Kinderen and Vincent Pijpers and Hans Akkermans},
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url = {https://dise-lab.nl/wp-content/uploads/2021/06/FIS2008.pdf},
year = {2009},
date = {2009-01-01},
booktitle = {Proceedings of FIS 2008},
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publisher = {Springer Verlag},
series = {LNCS},
abstract = {Today's economy is a service economy, and an increasing number of services is electronic, i.e. can be ordered and provisioned online. Examples include Internet access, email and Voice over IP. Typically, e-services are offered as bundles consisting of more elementary services, offered by different suppliers, forming a network. This allows for best-of-breed solutions, in which the customer selects the best services from different suppliers to satisfy his need,
and in which the supplier can focus on his core-competences.
The research question is then how to compose such a multi-supplier service bundle. In this paper, we argue that first understanding of the context of the service is important.
We propose a framework of ontologies, called e3family, which can be used to reason about the contextual socio-economical aspects of e-services. This framework can be used to elicit customer's need, to compose service bundles satisfying such a need, and to reason about profitability of the found service provisioning network. We illustrate e3family by presenting two of its core-ontologies: e3value and e3service.},
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Today's economy is a service economy, and an increasing number of services is electronic, i.e. can be ordered and provisioned online. Examples include Internet access, email and Voice over IP. Typically, e-services are offered as bundles consisting of more elementary services, offered by different suppliers, forming a network. This allows for best-of-breed solutions, in which the customer selects the best services from different suppliers to satisfy his need,
and in which the supplier can focus on his core-competences.
The research question is then how to compose such a multi-supplier service bundle. In this paper, we argue that first understanding of the context of the service is important.
We propose a framework of ontologies, called e3family, which can be used to reason about the contextual socio-economical aspects of e-services. This framework can be used to elicit customer's need, to compose service bundles satisfying such a need, and to reason about profitability of the found service provisioning network. We illustrate e3family by presenting two of its core-ontologies: e3value and e3service.
and in which the supplier can focus on his core-competences.
The research question is then how to compose such a multi-supplier service bundle. In this paper, we argue that first understanding of the context of the service is important.
We propose a framework of ontologies, called e3family, which can be used to reason about the contextual socio-economical aspects of e-services. This framework can be used to elicit customer's need, to compose service bundles satisfying such a need, and to reason about profitability of the found service provisioning network. We illustrate e3family by presenting two of its core-ontologies: e3value and e3service.
Pijpers, Vincent; Gordijn, Jaap; Akkermans, Hans
E3alignment : Exploring Inter-Organizational Alignment in Value Webs Inproceedings
In: Proceedings of the Third International Conference on Research Challenges in Information Science, 2009. RCIS 2009., pp. 1-12, 2009, (Best paper award).
@inproceedings{RCIS09,
title = {E3alignment : Exploring Inter-Organizational Alignment in Value Webs},
author = {Vincent Pijpers and Jaap Gordijn and Hans Akkermans},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/rcis09.pdf},
year = {2009},
date = {2009-01-01},
booktitle = {Proceedings of the Third International Conference on Research Challenges in Information Science, 2009. RCIS 2009.},
pages = {1-12},
abstract = {In this paper we introduce the e3alignment approach for inter-organizational alignment. With e3alignment we create
alignment between organizations operating in a value web - which is a set of organizations who jointly satisfy a customer need - by (1) focusing on the interaction between the organizations in the value web, (2) considering interaction from four different perspectives, and (3) utilizing conceptual modeling techniques for each perspective. By creating inter-organizational alignment
between the actors in a value web e3alignment ultimately contributes to a sustainable and profitable value web. To actually create alignment, e3alignment iteratively takes three specific steps: (1) identification of alignment issues, (2) solution design, and (3) impact analysis. We tested e3alignment on an industrial strength case study in the Spanish electricity industry.},
note = {Best paper award},
keywords = {},
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}
In this paper we introduce the e3alignment approach for inter-organizational alignment. With e3alignment we create
alignment between organizations operating in a value web - which is a set of organizations who jointly satisfy a customer need - by (1) focusing on the interaction between the organizations in the value web, (2) considering interaction from four different perspectives, and (3) utilizing conceptual modeling techniques for each perspective. By creating inter-organizational alignment
between the actors in a value web e3alignment ultimately contributes to a sustainable and profitable value web. To actually create alignment, e3alignment iteratively takes three specific steps: (1) identification of alignment issues, (2) solution design, and (3) impact analysis. We tested e3alignment on an industrial strength case study in the Spanish electricity industry.
alignment between organizations operating in a value web - which is a set of organizations who jointly satisfy a customer need - by (1) focusing on the interaction between the organizations in the value web, (2) considering interaction from four different perspectives, and (3) utilizing conceptual modeling techniques for each perspective. By creating inter-organizational alignment
between the actors in a value web e3alignment ultimately contributes to a sustainable and profitable value web. To actually create alignment, e3alignment iteratively takes three specific steps: (1) identification of alignment issues, (2) solution design, and (3) impact analysis. We tested e3alignment on an industrial strength case study in the Spanish electricity industry.
de Kinderen, Sybren; Gordijn, Jaap; Droes, Rose-Marie; Meiland, Franka
A computational approach towards eliciting needs-driven bundles of healthcare services Inproceedings
In: BLED 2009 Proceedings, 2009.
@inproceedings{Bled2009Sybren,
title = {A computational approach towards eliciting needs-driven
bundles of healthcare services},
author = {Sybren de Kinderen and Jaap Gordijn and Rose-Marie Droes and Franka Meiland},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Bled2009-e3service.pdf},
year = {2009},
date = {2009-01-01},
booktitle = {BLED 2009 Proceedings},
abstract = {We propose a method, e3-service, to reason about satisfying customer needs (problems stated by the consumer) by means of a bundle of multi-supplier service bundles (solutions from specific suppliers). The e3-service method represents customer needs,desired consequences by the customer, and the services that realize those consequences in a multi-perspective service catalogue. This catalogue is used by a reasoner, which elicits customer needs and desired consequences, and matches these consequences with services offered by suppliers. The e3-service method has been implemented in software to demonstrate its feasibility. In this paper, we show how e3-service reasons about finding services for a consumer need using a case from the healthcare industry.},
keywords = {},
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We propose a method, e3-service, to reason about satisfying customer needs (problems stated by the consumer) by means of a bundle of multi-supplier service bundles (solutions from specific suppliers). The e3-service method represents customer needs,desired consequences by the customer, and the services that realize those consequences in a multi-perspective service catalogue. This catalogue is used by a reasoner, which elicits customer needs and desired consequences, and matches these consequences with services offered by suppliers. The e3-service method has been implemented in software to demonstrate its feasibility. In this paper, we show how e3-service reasons about finding services for a consumer need using a case from the healthcare industry.
Razo-Zapata, Ivan; Gordijn, Jaap
Automatic Service Configuration under e3value approach Inproceedings
In: Weigand, Hans; Brinkkemper, Sjaak (Ed.): Doctoral Consortium CAiSE 2009, CEUR, 2009.
@inproceedings{ZapataDC09,
title = {Automatic Service Configuration under e3value approach},
author = {Ivan Razo-Zapata and Jaap Gordijn},
editor = {Hans Weigand and Sjaak Brinkkemper},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Razo-Zapata-CAiSE-DC-2009.pdf},
year = {2009},
date = {2009-01-01},
booktitle = {Doctoral Consortium CAiSE 2009},
volume = {479},
publisher = {CEUR},
series = {Workshop proceedings},
abstract = {The VALUE-IT project is addressing the problem of developing
techniques to allow adaptive service configuration using e3value support. Such a service configuration also must match with specific consumer needs. In this sense, the first step is to deal with the problem of designing techniques to perform automatic service configuration. Consequently tasks related with IT elicitation, reuse of knowledge, service configuration and evaluation of configured services must be solved.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
The VALUE-IT project is addressing the problem of developing
techniques to allow adaptive service configuration using e3value support. Such a service configuration also must match with specific consumer needs. In this sense, the first step is to deal with the problem of designing techniques to perform automatic service configuration. Consequently tasks related with IT elicitation, reuse of knowledge, service configuration and evaluation of configured services must be solved.
techniques to allow adaptive service configuration using e3value support. Such a service configuration also must match with specific consumer needs. In this sense, the first step is to deal with the problem of designing techniques to perform automatic service configuration. Consequently tasks related with IT elicitation, reuse of knowledge, service configuration and evaluation of configured services must be solved.
de Kinderen, Sybren; Gordijn, Jaap; Akkermans, Hans
Reasoning about customer needs in multi-supplier ICT service bundles using decision models Inproceedings
In: Proceedings of the 11th International Conference on Enterprise Information Systems, pp. 131-136, 2009.
@inproceedings{ECEIS09DeKinderen,
title = {Reasoning about customer needs in multi-supplier ICT service bundles using decision models},
author = {Sybren de Kinderen and Jaap Gordijn and Hans Akkermans},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/ICEIS_2009_DeKinderen.pdf},
year = {2009},
date = {2009-01-01},
booktitle = {Proceedings of the 11th International Conference on Enterprise Information Systems},
pages = {131-136},
abstract = {We propose a method, e3service , to reason about satisfying ustomer needs in the context of a wide choice of multi-supplier ICT service bundles. Our method represents customer eeds, their ensuing consequences, and the services that realize those consequences in a service catalogue. This atalogue is then used by a reasoner, which elicits customer needs, computes their consequences, and automatically matches these consequences with services offered by suppliers. The e3service method has been implemented and tested in software to demonstrate its feasibility.},
keywords = {},
pubstate = {published},
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}
We propose a method, e3service , to reason about satisfying ustomer needs in the context of a wide choice of multi-supplier ICT service bundles. Our method represents customer eeds, their ensuing consequences, and the services that realize those consequences in a service catalogue. This atalogue is then used by a reasoner, which elicits customer needs, computes their consequences, and automatically matches these consequences with services offered by suppliers. The e3service method has been implemented and tested in software to demonstrate its feasibility.
Eck, Pascal Van; Gordijn, Jaap; Wieringa, Roel (Ed.)
Proceedings of the 21st Conference on Advanced Information Systems Engineering Proceeding
Springer Verlag, vol. 5565, 2009.
@proceedings{CAISE2009,
title = {Proceedings of the 21st Conference on Advanced Information Systems Engineering},
editor = {Pascal Van Eck and Jaap Gordijn and Roel Wieringa},
url = {http://www.springerlink.com/content/ql059058440r/?v=editorial},
year = {2009},
date = {2009-01-01},
volume = {5565},
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series = {LNCS},
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Pijpers, Vincent; Gordijn, Jaap; Akkermans, Hans
E3alignment: Exploring inter-organizational alignment in networked value constellations Journal Article
In: INTERNATIONAL JOURNAL OF COMPUTER SCIENCE & APPLICATIONS, vol. VI, no. V, pp. 59-88, 2009.
@article{Pijpers2009,
title = {E3alignment: Exploring inter-organizational alignment in networked value constellations},
author = {Vincent Pijpers and Jaap Gordijn and Hans Akkermans},
year = {2009},
date = {2009-01-01},
journal = {INTERNATIONAL JOURNAL OF COMPUTER SCIENCE \& APPLICATIONS},
volume = {VI},
number = {V},
pages = {59-88},
abstract = {In this paper we introduce the e3alignment approach for inter-organizational alignment. With e3alignment we create alignment between organizations operating in a networked
value constellation - which is a set of organizations who jointly satisfy a customer need - by (1) focusing on the interaction between the organizations in the networked value constellation, (2) considering interaction from four different perspectives, and (3) utilizing conceptual modeling techniques for each perspective. By creating inter-organizational alignment between the actors in a networked value constellation e3alignment ultimately contributes to a sustainable and profitable networked value constellation. To actually create alignment, e3alignment iteratively takes three specific steps: (1) identification of alignment issues, (2) alignment solution design, and (3) impact analysis. We tested e3alignment on an industrial strength case study in the Spanish electricity industry.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
In this paper we introduce the e3alignment approach for inter-organizational alignment. With e3alignment we create alignment between organizations operating in a networked
value constellation - which is a set of organizations who jointly satisfy a customer need - by (1) focusing on the interaction between the organizations in the networked value constellation, (2) considering interaction from four different perspectives, and (3) utilizing conceptual modeling techniques for each perspective. By creating inter-organizational alignment between the actors in a networked value constellation e3alignment ultimately contributes to a sustainable and profitable networked value constellation. To actually create alignment, e3alignment iteratively takes three specific steps: (1) identification of alignment issues, (2) alignment solution design, and (3) impact analysis. We tested e3alignment on an industrial strength case study in the Spanish electricity industry.
value constellation - which is a set of organizations who jointly satisfy a customer need - by (1) focusing on the interaction between the organizations in the networked value constellation, (2) considering interaction from four different perspectives, and (3) utilizing conceptual modeling techniques for each perspective. By creating inter-organizational alignment between the actors in a networked value constellation e3alignment ultimately contributes to a sustainable and profitable networked value constellation. To actually create alignment, e3alignment iteratively takes three specific steps: (1) identification of alignment issues, (2) alignment solution design, and (3) impact analysis. We tested e3alignment on an industrial strength case study in the Spanish electricity industry.
Pijpers, Vincent; Gordijn, Jaap; Akkermans, Hans
Exploring inter-organizational alignment with e3alignment - An Aviation Case Inproceedings
In: BLED 2009 Proceedings, pp. cdrom, 2009.
@inproceedings{BLED09Vincent,
title = {Exploring inter-organizational alignment with e3alignment - An Aviation Case},
author = {Vincent Pijpers and Jaap Gordijn and Hans Akkermans},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/AlignmentCDM.pdf},
year = {2009},
date = {2009-01-01},
urldate = {2009-01-01},
booktitle = {BLED 2009 Proceedings},
pages = {cdrom},
abstract = {In this paper we present the e3alignment framework and approach, which we use to explore a wide range of inter-organizational alignment issues concerning the interaction between organizations in a value web, as seen from multiple perspectives, and with the aid of modeling techniques. The e3alignment approach focuses on interaction between actors, since interaction is one of the key success factors for a sustainable value web. Our ultimate goal is to create a sustainable value web, where various organizations cooperate to successfully meet a consumer need. To support our claims we conducted an industrial strength case study at the Dutch aviation sector.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
In this paper we present the e3alignment framework and approach, which we use to explore a wide range of inter-organizational alignment issues concerning the interaction between organizations in a value web, as seen from multiple perspectives, and with the aid of modeling techniques. The e3alignment approach focuses on interaction between actors, since interaction is one of the key success factors for a sustainable value web. Our ultimate goal is to create a sustainable value web, where various organizations cooperate to successfully meet a consumer need. To support our claims we conducted an industrial strength case study at the Dutch aviation sector.
2008
de Kinderen, Sybren; Gordijn, Jaap
Reasoning About Substitute Choices And Preference Ordering in e-Services Inproceedings
In: Bellahsène, Zohra; Léonard, Michel (Ed.): Proceedings of the 20th International Conference on Advanced Information Systems Engineering, pp. 390-404, Springer Berlin (D), 2008.
@inproceedings{VoIPCaseStudy2008,
title = {Reasoning About Substitute Choices And Preference Ordering in e-Services},
author = {Sybren de Kinderen and Jaap Gordijn},
editor = {Zohra Bellahs\`{e}ne and Michel L\'{e}onard},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/SubstitutePreferenceServices2008.pdf},
year = {2008},
date = {2008-01-01},
booktitle = {Proceedings of the 20th International Conference on Advanced Information Systems Engineering},
volume = {5074},
pages = {390-404},
publisher = {Springer Berlin (D)},
series = {Lecture Notes in Computer Science},
abstract = {e-Services are just like normal services, but can be ordered and provisioned via the Internet completely. Increasingly, these e-services are offered as a multi-supplier bundle of elementary services. How to automatically compose these e-service bundles is considered as a key problem. Part of the composition process is to elicit the customer need for an e-service bundle, and to facilitate this elicitation process by a web-enabled software component. To this end, we need a computer-processable theory, called an ontology, which is able to represent customer needs, and also facilitates computer-supported elicitation of needs. In this paper, we propose the e3service ontology that does just that. The ontology represents needs, wants, demands, benefits, and related constructs, to build a customer-oriented catalogue of customer needs for e-services, which in turn can be used during the need-elicitation process for a specific customer. We show how the e3service ontology works in practice, by using a case study carried out in the field about postal services.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
e-Services are just like normal services, but can be ordered and provisioned via the Internet completely. Increasingly, these e-services are offered as a multi-supplier bundle of elementary services. How to automatically compose these e-service bundles is considered as a key problem. Part of the composition process is to elicit the customer need for an e-service bundle, and to facilitate this elicitation process by a web-enabled software component. To this end, we need a computer-processable theory, called an ontology, which is able to represent customer needs, and also facilitates computer-supported elicitation of needs. In this paper, we propose the e3service ontology that does just that. The ontology represents needs, wants, demands, benefits, and related constructs, to build a customer-oriented catalogue of customer needs for e-services, which in turn can be used during the need-elicitation process for a specific customer. We show how the e3service ontology works in practice, by using a case study carried out in the field about postal services.
de Kinderen, Sybren; Gordijn, Jaap
E3service : An ontological approach for deriving multi-supplier IT-service bundles from consumer needs Inproceedings
In: Sprague, Ralph H. (Ed.): Proceedings of the 41st Annual Hawaii International Conference on System Sciences, pp. 318, IEEE CS, 2008, (Best paper nomination).
@inproceedings{MultiSupplierITServiceBundles2008,
title = {E3service : An ontological approach for deriving multi-supplier IT-service bundles from consumer needs},
author = {Sybren de Kinderen and Jaap Gordijn},
editor = {Ralph H. Sprague},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/MultiSupplierITServiceBundles2008.pdf},
year = {2008},
date = {2008-01-01},
booktitle = {Proceedings of the 41st Annual Hawaii International Conference on System Sciences},
pages = {318},
publisher = {IEEE CS},
abstract = {IT services should not only be considered from a technical perspective, but should also be seen as commercial services that satisfy a consumer need. Examples include well-known services such as Internet access, an email box, VoIP, or web-page hosting, or more advanced services such as residential gateway management and content provisioning services. Typically, to satisfy a consumer need, a bundle of elementary services is required. In such a bundle, each elementary service can be offered by a different supplier. A key problem is then how to actually find service-bundles that satify consumer needs as close as possible. Because IT-service bundles can be automatically provisioned online immediately after ordering, finding a service bundle satisfying a need should preferably also happen automatically. To this end, we propose the e3service ontology, which offers constructs from service marketing, but in a computational way, such that automated reasoning support can be developed to match consumer needs with available IT services in the market. This paper presents the e3service ontology and explains it by a case study in the telecom industry.},
note = {Best paper nomination},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
IT services should not only be considered from a technical perspective, but should also be seen as commercial services that satisfy a consumer need. Examples include well-known services such as Internet access, an email box, VoIP, or web-page hosting, or more advanced services such as residential gateway management and content provisioning services. Typically, to satisfy a consumer need, a bundle of elementary services is required. In such a bundle, each elementary service can be offered by a different supplier. A key problem is then how to actually find service-bundles that satify consumer needs as close as possible. Because IT-service bundles can be automatically provisioned online immediately after ordering, finding a service bundle satisfying a need should preferably also happen automatically. To this end, we propose the e3service ontology, which offers constructs from service marketing, but in a computational way, such that automated reasoning support can be developed to match consumer needs with available IT services in the market. This paper presents the e3service ontology and explains it by a case study in the telecom industry.
Derzsi, Zsofia; Gordijn, Jaap; Kok, Koen
Multi-perspective Assessment of Scalability of IT-enabled Networked Constellations Inproceedings
In: Sprague, Ralph H. (Ed.): Proceedings of the 41st Annual Hawaii International Conference on System Sciences, pp. 492, IEEE CS, 2008.
@inproceedings{ZsofiHicss2008,
title = {Multi-perspective Assessment of Scalability of IT-enabled Networked Constellations},
author = {Zsofia Derzsi and Jaap Gordijn and Koen Kok},
editor = {Ralph H. Sprague},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/ZsofiHicss2008reduced.pdf},
year = {2008},
date = {2008-01-01},
booktitle = {Proceedings of the 41st Annual Hawaii International Conference on System Sciences},
pages = {492},
publisher = {IEEE CS},
abstract = {Networked constellations are often formed to provide commercial IT services by leveraging the Internet technology. The provision of IT services should remain scalable, meaning that they should remain both economically and technically deployable in different business configurations. The same requirements hold for the Distributed Balancing Service (DBS), which is the subject of our analysis. In this paper we assess potentials of system scale of a constellation during its early design phase. We address a multiperspective analysis approach, by taking a business value (using e3-value) and an information system perspective (using UML) on the case at hand. We present a structured approach to relate both perspectives, thus enabling a cross perspective assessment of system scale.},
keywords = {},
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Networked constellations are often formed to provide commercial IT services by leveraging the Internet technology. The provision of IT services should remain scalable, meaning that they should remain both economically and technically deployable in different business configurations. The same requirements hold for the Distributed Balancing Service (DBS), which is the subject of our analysis. In this paper we assess potentials of system scale of a constellation during its early design phase. We address a multiperspective analysis approach, by taking a business value (using e3-value) and an information system perspective (using UML) on the case at hand. We present a structured approach to relate both perspectives, thus enabling a cross perspective assessment of system scale.
Derzsi, Zsofia; Gordijn, Jaap; Tan, Yao-Hua
Towards model-based assessment of business-IT alignment in e-service networks from multiple perspectives Inproceedings
In: Proceedings of 16th European Conference on Information Systems, 2008.
@inproceedings{TREC2008-Zsofi,
title = {Towards model-based assessment of business-IT alignment in e-service networks from multiple perspectives},
author = {Zsofia Derzsi and Jaap Gordijn and Yao-Hua Tan},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/TREC2008-Zsofi.pdf},
year = {2008},
date = {2008-01-01},
booktitle = {Proceedings of 16th European Conference on Information Systems},
abstract = {In this paper we align business with IT in a networked setting while introducing innovative e-customs procedures worldwide. We perform the alignment process in a multi-perspective way, guided by concerns of upscale. Scalability is mostly a technical concept and concern. As we show, however, scaling issues are often initiated by business, e.g. by the increase the number of consumers, or by the extension of network of suppliers who use each other core competencies to satisfy a complex, IT intensive consumer need. As a result, it is essential to translate and fit business-driven requirements with system capabilities already during the design phase of such worldwide enrolment of e-customs procedures, otherwise long-term sustainability of the proposed initiative is violated. In addition, understanding financial and technical consequences of upscale for stakeholders is of an importance, too. In this paper we use our aforementioned case study and propose a model-based approach using e3value and UML modelling techniques to support the alignment process.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
In this paper we align business with IT in a networked setting while introducing innovative e-customs procedures worldwide. We perform the alignment process in a multi-perspective way, guided by concerns of upscale. Scalability is mostly a technical concept and concern. As we show, however, scaling issues are often initiated by business, e.g. by the increase the number of consumers, or by the extension of network of suppliers who use each other core competencies to satisfy a complex, IT intensive consumer need. As a result, it is essential to translate and fit business-driven requirements with system capabilities already during the design phase of such worldwide enrolment of e-customs procedures, otherwise long-term sustainability of the proposed initiative is violated. In addition, understanding financial and technical consequences of upscale for stakeholders is of an importance, too. In this paper we use our aforementioned case study and propose a model-based approach using e3value and UML modelling techniques to support the alignment process.
de Kinderen, Sybren; Gordijn, Jaap
E3service: A model-based approach for generating needs-driven e-service bundles in a networked enterprise Inproceedings
In: Proceedings of 16th European Conference on Information Systems, 2008.
@inproceedings{PostalCasestudy2008-Sybren1,
title = {E3service: A model-based approach for generating needs-driven e-service bundles in a networked enterprise},
author = {Sybren de Kinderen and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/PostalCasestudy2008-Sybren1.pdf},
year = {2008},
date = {2008-01-01},
booktitle = {Proceedings of 16th European Conference on Information Systems},
abstract = {e-Services are just like normal services, but can be ordered and provisioned via the Internet completely. Increasingly, these e-services are offered as a multi-supplier bundle of elementary services. How to automatically compose these e-service bundles is considered as a key problem. Part of the composition process is to elicit the customer need for an e-service bundle, and to facilitate this elicitation process by a web-enabled software component. To this end, we need a computer-processable theory, called an ontology, which is able to represent customer needs, and also facilitates computer-supported elicitation of needs. In this paper, we propose the e3service ontology that does just that. The ontology represents needs, wants, demands, benefits, and related constructs, to build a customer-oriented catalogue of customer needs for e-services, which in turn can be used during the need-elicitation process for a specific customer. We show how the e3service ontology works in practice, by using a case study carried out in the field about postal services.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
e-Services are just like normal services, but can be ordered and provisioned via the Internet completely. Increasingly, these e-services are offered as a multi-supplier bundle of elementary services. How to automatically compose these e-service bundles is considered as a key problem. Part of the composition process is to elicit the customer need for an e-service bundle, and to facilitate this elicitation process by a web-enabled software component. To this end, we need a computer-processable theory, called an ontology, which is able to represent customer needs, and also facilitates computer-supported elicitation of needs. In this paper, we propose the e3service ontology that does just that. The ontology represents needs, wants, demands, benefits, and related constructs, to build a customer-oriented catalogue of customer needs for e-services, which in turn can be used during the need-elicitation process for a specific customer. We show how the e3service ontology works in practice, by using a case study carried out in the field about postal services.
Gordijn, Jaap; de Kinderen, Sybren; Wieringa, Roel
Value-Driven Service Matching Technical Report
Vrije Universiteit Amsterdam 2008.
@techreport{Needs-RE08,
title = {Value-Driven Service Matching},
author = {Jaap Gordijn and Sybren de Kinderen and Roel Wieringa},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Needs-RE08.pdf},
year = {2008},
date = {2008-01-01},
institution = {Vrije Universiteit Amsterdam},
abstract = {Today's economy is a service economy, and an increasing number of services is electronic, i.e. can be ordered and provisioned online. Examples include Internet access, email and Voice over IP. Just as any other kind of services, e-services often are offered in bundles, and many consumer needs require the construction of e-service bundles.
For example, a need to communicate with family abroad, can be satisfied by Voice over IP, which also requires Internet access. The problem is how to compose an e-service bundle so that the needs of the consumer are met optimally and the suppliers can provide the services in the bundle in an economically sustainable way. This is a requirements engineering problem: matching consumer needs to (combinations of) solutions. In this paper, we propose a technique to match a consumer need with a multi-supplier bundle of commercial e-services. The technique is intended to be used by suppliers when they build a service catalogue that describes what they can offer with their technical
infrastructure in terms of what consumers can buy.
It is also of interest to brokers who match consumer needs to what is offered by various suppliers in their catalogues.
The technique is illustrated by means of a case study in which we used the technique to structure part of the
catalogue of a Dutch telecommunication company. The technique is related to goal-oriented RE but it starts from consumer values rather than goals, and it matches existing solutions to needs, rather than creating a new solution.},
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Today's economy is a service economy, and an increasing number of services is electronic, i.e. can be ordered and provisioned online. Examples include Internet access, email and Voice over IP. Just as any other kind of services, e-services often are offered in bundles, and many consumer needs require the construction of e-service bundles.
For example, a need to communicate with family abroad, can be satisfied by Voice over IP, which also requires Internet access. The problem is how to compose an e-service bundle so that the needs of the consumer are met optimally and the suppliers can provide the services in the bundle in an economically sustainable way. This is a requirements engineering problem: matching consumer needs to (combinations of) solutions. In this paper, we propose a technique to match a consumer need with a multi-supplier bundle of commercial e-services. The technique is intended to be used by suppliers when they build a service catalogue that describes what they can offer with their technical
infrastructure in terms of what consumers can buy.
It is also of interest to brokers who match consumer needs to what is offered by various suppliers in their catalogues.
The technique is illustrated by means of a case study in which we used the technique to structure part of the
catalogue of a Dutch telecommunication company. The technique is related to goal-oriented RE but it starts from consumer values rather than goals, and it matches existing solutions to needs, rather than creating a new solution.
For example, a need to communicate with family abroad, can be satisfied by Voice over IP, which also requires Internet access. The problem is how to compose an e-service bundle so that the needs of the consumer are met optimally and the suppliers can provide the services in the bundle in an economically sustainable way. This is a requirements engineering problem: matching consumer needs to (combinations of) solutions. In this paper, we propose a technique to match a consumer need with a multi-supplier bundle of commercial e-services. The technique is intended to be used by suppliers when they build a service catalogue that describes what they can offer with their technical
infrastructure in terms of what consumers can buy.
It is also of interest to brokers who match consumer needs to what is offered by various suppliers in their catalogues.
The technique is illustrated by means of a case study in which we used the technique to structure part of the
catalogue of a Dutch telecommunication company. The technique is related to goal-oriented RE but it starts from consumer values rather than goals, and it matches existing solutions to needs, rather than creating a new solution.
Gordijn, Jaap; de Kinderen, Sybren; Wieringa, Roel
Value-Driven Service Matching Inproceedings
In: 16th IEEE International Requirements Engineering Conference, pp. 67-70, EEE Computer Society Press, 2008.
@inproceedings{GordijnVDSM2008,
title = {Value-Driven Service Matching},
author = {Jaap Gordijn and Sybren de Kinderen and Roel Wieringa},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Needs-RE08-short.pdf},
year = {2008},
date = {2008-01-01},
booktitle = {16th IEEE International Requirements Engineering Conference},
pages = {67-70},
publisher = {EEE Computer Society Press},
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Wieringa, Roel; Pijpers, Vincent; Bodenstaff, Lianne; Gordijn, Jaap
Value-driven coordination process design using physical delivery models Inproceedings
In: Li, Qing; Spaccapietra, Stefano; Yu, Eric; Oliv'e, Antoni (Ed.): Conceptual Modeling - ER 2008, 27th International Conference on Conceptual Modeling, pp. 216-231, Springer, 2008.
@inproceedings{WieringaV2P2008,
title = {Value-driven coordination process design using physical delivery models},
author = {Roel Wieringa and Vincent Pijpers and Lianne Bodenstaff and Jaap Gordijn},
editor = {Qing Li and Stefano Spaccapietra and Eric Yu and Antoni Oliv'e},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/ER2008Wieringa.pdf},
year = {2008},
date = {2008-01-01},
booktitle = {Conceptual Modeling - ER 2008, 27th International Conference on Conceptual Modeling},
volume = {5231},
pages = {216-231},
publisher = {Springer},
series = {LNCS},
abstract = {Current e-business technology enables the execution of in-
creasingly complex coordination processes that link IT ervices of different companies. Successful design of cross-organizational coordination processes requires the mutual alignment of the coordination process with
a commercial business case. There is however a large conceptual gap between a commercial business case and a coordination process. The business case is stated in terms of commercial transactions, but the coordination process consists of sequences, choices and iterations of actions
of people and machines that are absent from a business case model; also, the cardinality of the connections and the frequency and duration of activities are different in both models. This paper proposes a coordination process design method that focusses on the the shared physical world
underlying the business case and coordination process. In this physical world, physical deliveries take place that realize commercial transactions and that must be coordinated by a coordination process. Physical delivery models allow us to identify the relevant cardinality, frequency and duration properties so that we can design the coordination process to
respect these properties. In the case studies we have done so far, a physical delivery model is the greatest common denominator that we needed to verify consistency between a business case and a coordination process model.},
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Current e-business technology enables the execution of in-
creasingly complex coordination processes that link IT ervices of different companies. Successful design of cross-organizational coordination processes requires the mutual alignment of the coordination process with
a commercial business case. There is however a large conceptual gap between a commercial business case and a coordination process. The business case is stated in terms of commercial transactions, but the coordination process consists of sequences, choices and iterations of actions
of people and machines that are absent from a business case model; also, the cardinality of the connections and the frequency and duration of activities are different in both models. This paper proposes a coordination process design method that focusses on the the shared physical world
underlying the business case and coordination process. In this physical world, physical deliveries take place that realize commercial transactions and that must be coordinated by a coordination process. Physical delivery models allow us to identify the relevant cardinality, frequency and duration properties so that we can design the coordination process to
respect these properties. In the case studies we have done so far, a physical delivery model is the greatest common denominator that we needed to verify consistency between a business case and a coordination process model.
creasingly complex coordination processes that link IT ervices of different companies. Successful design of cross-organizational coordination processes requires the mutual alignment of the coordination process with
a commercial business case. There is however a large conceptual gap between a commercial business case and a coordination process. The business case is stated in terms of commercial transactions, but the coordination process consists of sequences, choices and iterations of actions
of people and machines that are absent from a business case model; also, the cardinality of the connections and the frequency and duration of activities are different in both models. This paper proposes a coordination process design method that focusses on the the shared physical world
underlying the business case and coordination process. In this physical world, physical deliveries take place that realize commercial transactions and that must be coordinated by a coordination process. Physical delivery models allow us to identify the relevant cardinality, frequency and duration properties so that we can design the coordination process to
respect these properties. In the case studies we have done so far, a physical delivery model is the greatest common denominator that we needed to verify consistency between a business case and a coordination process model.
Johannesson, Paul; Gordijn, Jaap; Hunt, Ela; Franch, Xavier; Coletta, Remi (Ed.)
vol. 336, 2008, (ISSN 1613-0073).
@proceedings{Busital2008Proceedings,
title = {Proceedings of the Third International Workshop on Business/IT Alignment and Interoperability (BUSITAL'08) held in conjunction with CAiSE'08 Conference},
editor = {Paul Johannesson and Jaap Gordijn and Ela Hunt and Xavier Franch and Remi Coletta},
url = {http://sunsite.informatik.rwth-aachen.de/Publications/CEUR-WS/Vol-336/},
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Pijpers, Vincent; Gordijn, Jaap
Consistency Checking Between Value Models and Process Models: A Best-of-Breed Approach Inproceedings
In: Johannesson, Paul; Gordijn, Jaap; Hunt, Ela; French, Xavier; Coletta, Remi (Ed.): Proceedings of the Third International Workshop on Business/IT Alignment and Interoperability (BUSITAL'08) held in conjunction with CAiSE'08 Conference, pp. 58-72, CEUR-WS.org, 2008.
@inproceedings{BUSITAL08Pijpersb,
title = {Consistency Checking Between Value Models and Process Models: A Best-of-Breed Approach},
author = {Vincent Pijpers and Jaap Gordijn},
editor = {Paul Johannesson and Jaap Gordijn and Ela Hunt and Xavier French and Remi Coletta},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/BUSITAL08Vincent.pdf},
year = {2008},
date = {2008-01-01},
booktitle = {Proceedings of the Third International Workshop on Business/IT Alignment and Interoperability (BUSITAL'08) held in conjunction with CAiSE'08 Conference},
pages = {58-72},
publisher = {CEUR-WS.org},
abstract = {Business value models and process models describe the same
subject from a different perspective. Therefore, it is important that both models are consistent with each other. To do consistency checking, we construct an intermediate model that captures the physical transfers in a value model, thereby reducing the conceptual gap between value and process models. This physical transfer model can then be checked for consistency with a process model via the already existing reduced model approach. A reduced model is a simplified representation of a value model or process model, where common concepts represent aspects from both the value and process model. We illustrate our approach using a small case study in the electricity sector.},
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Business value models and process models describe the same
subject from a different perspective. Therefore, it is important that both models are consistent with each other. To do consistency checking, we construct an intermediate model that captures the physical transfers in a value model, thereby reducing the conceptual gap between value and process models. This physical transfer model can then be checked for consistency with a process model via the already existing reduced model approach. A reduced model is a simplified representation of a value model or process model, where common concepts represent aspects from both the value and process model. We illustrate our approach using a small case study in the electricity sector.
subject from a different perspective. Therefore, it is important that both models are consistent with each other. To do consistency checking, we construct an intermediate model that captures the physical transfers in a value model, thereby reducing the conceptual gap between value and process models. This physical transfer model can then be checked for consistency with a process model via the already existing reduced model approach. A reduced model is a simplified representation of a value model or process model, where common concepts represent aspects from both the value and process model. We illustrate our approach using a small case study in the electricity sector.
Kinderen, Sybren De; Gordijn, Jaap
E3service-A structured methodology for generating needs-driven IT-service bundles in a networked enterprise Inproceedings
In: Proceedings SAC'08, Brazil, Citeseer ACM, 2008.
@inproceedings{de2008e3service,
title = {E3service-A structured methodology for generating needs-driven IT-service bundles in a networked enterprise},
author = {Sybren De Kinderen and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Sac2008-sybren.pdf},
year = {2008},
date = {2008-01-01},
booktitle = {Proceedings SAC'08, Brazil},
publisher = {ACM},
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Kok, Koen; Derzsi, Zsofia; Gordijn, Jaap; Hommelberg, Maarten; Warmer, Cor; Kamphuis, Rene; Akkermans, Hans
Agent-based Electricity Balancing with Distributed Energy Resources, A Multiperspective Case Study Inproceedings
In: Sprague, Ralph H. (Ed.): Proceedings of the 41st Annual Hawaii International Conference on System Sciences, pp. 173, IEEE CS, 2008.
@inproceedings{Kok2008,
title = {Agent-based Electricity Balancing with Distributed Energy Resources, A Multiperspective Case Study},
author = {Koen Kok and Zsofia Derzsi and Jaap Gordijn and Maarten Hommelberg and Cor Warmer and Rene Kamphuis and Hans Akkermans},
editor = {Ralph H. Sprague},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Kok2008.pdf},
year = {2008},
date = {2008-01-01},
urldate = {2008-01-01},
booktitle = {Proceedings of the 41st Annual Hawaii International Conference on System Sciences},
pages = {173},
publisher = {IEEE CS},
abstract = {Distributed generation (DG) of electricity is providing an increasing part of the worldwide electricity supply. At the same time, there is a big potential of demand response resources. When in a geographical area or in the contract portfolio of an energy trader the number of these Distributed Energy Resources (DER) increases, clustered control of DER by common ICT (information and communication technology) systems can add value. Due to the fine-grained and distributed nature of DER, the design of such a system needs to meet heavy requirements, e.g. regarding scalability and openness. Further, these systems need to balance multiple stakes in a multiactor environment. Multiagent systems, especially those based on electronic markets have been identified as key technologies in this respect. This paper presents a multiperspective case study of the design, implementation and performance of such a system for the business case of imbalance reduction in commercial clusters of DER. The benefits of this approach are shown by field experimental results of a real-life DER cluster with an imbalance characteristic dominated by wind electricity production. The approach resulted in substantial imbalance reductions. Further, a thorough analysis of the networked business constellation is given, together with an indication how business modelling techniques can be used to asses the financial feasibility of the business idea.},
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Distributed generation (DG) of electricity is providing an increasing part of the worldwide electricity supply. At the same time, there is a big potential of demand response resources. When in a geographical area or in the contract portfolio of an energy trader the number of these Distributed Energy Resources (DER) increases, clustered control of DER by common ICT (information and communication technology) systems can add value. Due to the fine-grained and distributed nature of DER, the design of such a system needs to meet heavy requirements, e.g. regarding scalability and openness. Further, these systems need to balance multiple stakes in a multiactor environment. Multiagent systems, especially those based on electronic markets have been identified as key technologies in this respect. This paper presents a multiperspective case study of the design, implementation and performance of such a system for the business case of imbalance reduction in commercial clusters of DER. The benefits of this approach are shown by field experimental results of a real-life DER cluster with an imbalance characteristic dominated by wind electricity production. The approach resulted in substantial imbalance reductions. Further, a thorough analysis of the networked business constellation is given, together with an indication how business modelling techniques can be used to asses the financial feasibility of the business idea.
Gordijn, Jaap; Weigand, Hans; Reichert, Manfred; Wieringa, Roel
Towards SelfConfiguration and Management of eService Provisioning in Dynamic Value Constellations (SAC) Inproceedings
In: Wainwright, Roger L.; Haddad, Hisham (Ed.): Proceedings of the 2008 ACM Symposium on Applied Computing, pp. 566-571, ACM, New York, NY, 2008.
@inproceedings{sac2008-Gordijn-Weigand-Reichert-Wieringa,
title = {Towards SelfConfiguration and Management of eService Provisioning in Dynamic Value Constellations (SAC)},
author = {Jaap Gordijn and Hans Weigand and Manfred Reichert and Roel Wieringa},
editor = {Roger L. Wainwright and Hisham Haddad},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/sac2008-Gordijn-Weigand-Reichert-Wieringa.pdf},
year = {2008},
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booktitle = {Proceedings of the 2008 ACM Symposium on Applied Computing},
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publisher = {ACM},
address = {New York, NY},
abstract = {Networked value constellations are collections of enterprises that jointly satisfy complex consumer needs. Increasingly, such needs are satis fied by e-services, i.e. commercial services that can be ordered and provisioned via the Internet. Current research in dynamic web-service composition has yielded run-time platforms to dynamically compose complex web services, but there is still a considerable gap between web services and commercial e-services. To compose e-services, an estimation of commercial pro fitability must be made, which is absent from web service composition. In this paper, we extend our earlier approach to e-service composition with a dynamic part, that ensures that a commercial e-service can be dynamically composed from other commercial e-services, and can be mapped on a web service composition process and a composition of lower-level web services. We propose a skeleton-oriented approach, that first composes
a network of enterprises, jointly satisfying need, based on commercial considerations. Second, given a set of such candidate value constellations, the business processes providing the services can be dynamically configured. We illustrate this skeleton-driven composition of networked value constellations by using a case study of clearing and repartitioning of Intellectual Property Rights (IPR).},
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Networked value constellations are collections of enterprises that jointly satisfy complex consumer needs. Increasingly, such needs are satis fied by e-services, i.e. commercial services that can be ordered and provisioned via the Internet. Current research in dynamic web-service composition has yielded run-time platforms to dynamically compose complex web services, but there is still a considerable gap between web services and commercial e-services. To compose e-services, an estimation of commercial pro fitability must be made, which is absent from web service composition. In this paper, we extend our earlier approach to e-service composition with a dynamic part, that ensures that a commercial e-service can be dynamically composed from other commercial e-services, and can be mapped on a web service composition process and a composition of lower-level web services. We propose a skeleton-oriented approach, that first composes
a network of enterprises, jointly satisfying need, based on commercial considerations. Second, given a set of such candidate value constellations, the business processes providing the services can be dynamically configured. We illustrate this skeleton-driven composition of networked value constellations by using a case study of clearing and repartitioning of Intellectual Property Rights (IPR).
a network of enterprises, jointly satisfying need, based on commercial considerations. Second, given a set of such candidate value constellations, the business processes providing the services can be dynamically configured. We illustrate this skeleton-driven composition of networked value constellations by using a case study of clearing and repartitioning of Intellectual Property Rights (IPR).
Pijpers, Vincent; Gordijn, Jaap
E3forces Analyzing an organization's strategic positioning using a model based approach Technical Report
2008.
@techreport{ModelBasedStrategicPositioning2008,
title = {E3forces Analyzing an organization's strategic positioning using a model based approach},
author = {Vincent Pijpers and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/ModelBasedStrategicPositioning2008.pdf},
year = {2008},
date = {2008-01-01},
urldate = {2008-01-01},
abstract = {In networked value constellations, organizations jointly create value and satisfy complex customer needs by offering multi-supplier bundles of products. Increasingly these products are actually eservices, which can be ordered and provisioned via the Internet. A key problem is how to dynamically, and on-the-fly, compose constellations which provide e-service bundles. A prerequisite for each enterprise is that participation should be sustainable and attractive. Therefore, a participating organization should at least be able to find a strategic position in which the organization can execute its own chosen business strategy. To this end we propose the conceptual modeling technique e3forces, which enables us to analyze the match between an organization's business strategy and strategic position in its environment. E3forces enables us to quantify the impact of environmental business forces on products/services acquired and offered by an organization. This analysis, based on Porter's Five Forces framework, allows us to determine the match between an organization's strategic position and business strategy. An e3forces model allows for a computational implementation, and therefore can be the first step in a (semi)-automated composition process for networked value constellations. We illustrate e3forces by a case study in the field.},
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In networked value constellations, organizations jointly create value and satisfy complex customer needs by offering multi-supplier bundles of products. Increasingly these products are actually eservices, which can be ordered and provisioned via the Internet. A key problem is how to dynamically, and on-the-fly, compose constellations which provide e-service bundles. A prerequisite for each enterprise is that participation should be sustainable and attractive. Therefore, a participating organization should at least be able to find a strategic position in which the organization can execute its own chosen business strategy. To this end we propose the conceptual modeling technique e3forces, which enables us to analyze the match between an organization's business strategy and strategic position in its environment. E3forces enables us to quantify the impact of environmental business forces on products/services acquired and offered by an organization. This analysis, based on Porter's Five Forces framework, allows us to determine the match between an organization's strategic position and business strategy. An e3forces model allows for a computational implementation, and therefore can be the first step in a (semi)-automated composition process for networked value constellations. We illustrate e3forces by a case study in the field.
Pijpers, Vincent; Gordijn, Jaap; Akkermans, Hans
Business strategy-IT alignment in a multi-actor setting: A mobile e-service case Inproceedings
In: Fensel, Dieter; Werthner, Hannes (Ed.): Proceedings of the 10th International Conference on Electronic Commerce 2008, ACM, 2008.
@inproceedings{PijpersICEC08,
title = {Business strategy-IT alignment in a multi-actor setting: A mobile e-service case},
author = {Vincent Pijpers and Jaap Gordijn and Hans Akkermans},
editor = {Dieter Fensel and Hannes Werthner},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/PijpersICEC2008.pdf},
year = {2008},
date = {2008-01-01},
urldate = {2008-01-01},
booktitle = {Proceedings of the 10th International Conference on Electronic Commerce 2008},
volume = {342},
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abstract = {In this paper we present a framework and methodology for aligning the business strategy and IT/IS for an organization offering an e-service in a multi-organizational setting. We explore three perspectives on the e-service to be offered: 1) The business strategy perspective, in terms of the organization's strategic position; 2) The value creation perspective, in terms of a networked value constellation enabling value creation; 3) The IT/IS perspective, in terms of an IT architecture enabling the provision of the e-service. We explore these three perspective and modify them, until we find a situation in which 1) the designed IT architecture enables the provision of the e-service and can be implemented in a profitable way by the networked value constellation, and 2) the enterprise under study is positioned in the networked value constellation such that the enterprise can execute its business strategy. We have tested our approach on a starting enterprise offering a mobile e-service.},
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In this paper we present a framework and methodology for aligning the business strategy and IT/IS for an organization offering an e-service in a multi-organizational setting. We explore three perspectives on the e-service to be offered: 1) The business strategy perspective, in terms of the organization's strategic position; 2) The value creation perspective, in terms of a networked value constellation enabling value creation; 3) The IT/IS perspective, in terms of an IT architecture enabling the provision of the e-service. We explore these three perspective and modify them, until we find a situation in which 1) the designed IT architecture enables the provision of the e-service and can be implemented in a profitable way by the networked value constellation, and 2) the enterprise under study is positioned in the networked value constellation such that the enterprise can execute its business strategy. We have tested our approach on a starting enterprise offering a mobile e-service.
Pijpers, Vincent; Gordijn, Jaap; Akkermans, Hans
Aligning Information System Design and Business strategy - A Starting Internet Company Inproceedings
In: Stirna, Janis; Persson, Anne (Ed.): The Practice of Enterprise Modeling: Proceedigs of the First IFIP WG 8.1 Working Conference PoEM 2008, pp. 47-61, Springer, 2008.
@inproceedings{POEM2008,
title = {Aligning Information System Design and Business strategy - A Starting Internet Company},
author = {Vincent Pijpers and Jaap Gordijn and Hans Akkermans},
editor = {Janis Stirna and Anne Persson},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/POEM2008.pdf},
year = {2008},
date = {2008-01-01},
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pages = {47-61},
publisher = {Springer},
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abstract = {In this paper we aim to align an organization's information system with its strategic environment. We propose an alignment framework which takes four perspectives into account: Strategy, Value, Processes, IT/IS. This alignment framework is 1) intended for the exploration phase of information system design, 2) considers the complex
environment in which an organization - and its IS - operates, and 3) uses conceptual modeling techniques (IS architectures and e3forces) and provides clear steps to analyzes and align the perspectives. We have tested
our approach in a real life case setting, where we assisted in aligning an enterprise's IS and business strategy.},
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In this paper we aim to align an organization's information system with its strategic environment. We propose an alignment framework which takes four perspectives into account: Strategy, Value, Processes, IT/IS. This alignment framework is 1) intended for the exploration phase of information system design, 2) considers the complex
environment in which an organization - and its IS - operates, and 3) uses conceptual modeling techniques (IS architectures and e3forces) and provides clear steps to analyzes and align the perspectives. We have tested
our approach in a real life case setting, where we assisted in aligning an enterprise's IS and business strategy.
environment in which an organization - and its IS - operates, and 3) uses conceptual modeling techniques (IS architectures and e3forces) and provides clear steps to analyzes and align the perspectives. We have tested
our approach in a real life case setting, where we assisted in aligning an enterprise's IS and business strategy.
Chmielowiec, Ania; Pierre, Guillaume; Gordijn, Jaap; Steen, Maarten Van
Technical Challenges in Market-Driven Automated Service Provisioning Inproceedings
In: Goschka, Karl M.; Dustdar, Schahram; Leymann, Frank; Tosic, Vladimir (Ed.): Proceedings of the 3rd Workshop on Middleware for Service Oriented Computing, MW4SOC, pp. 25-30, ACM, 2008.
@inproceedings{Ania2008,
title = {Technical Challenges in Market-Driven Automated Service Provisioning},
author = {Ania Chmielowiec and Guillaume Pierre and Jaap Gordijn and Maarten Van Steen},
editor = {Karl M. Goschka and Schahram Dustdar and Frank Leymann and Vladimir Tosic},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Ania2008.pdf},
year = {2008},
date = {2008-01-01},
urldate = {2008-01-01},
booktitle = {Proceedings of the 3rd Workshop on Middleware for Service Oriented Computing, MW4SOC},
pages = {25-30},
publisher = {ACM},
abstract = {In today's practice, we see readily precomposed commercial service bundles, such as a spam-free email box, consisting of more elementary services like mail storage and a spamfilter. However, these bundles may be suboptimal from the customers perspective in terms of price and/or the elementary services that constitute the bundle. It would be advantageous to the customer if a service bundle more closely fulfilled the customer's individual requirements, by selecting the most appropriate elementary services included in the bundle. Also, by obtaining the bundle from a consortium of suppliers, rather than just one single supplier, the elementary services of each supplier with the best cost/benefit ratio can be selected. To put this vision into reality, we need middleware facilitating the automated composition of multisupplier bundles out of basic commercial services available online. We take the stand that the business nature of commercial services imposes leading requirements on the technical design of the middleware. Most importantly, the middleware should be fair in the sense that no single supplier obtains a preferred position in terms of service selection to satisfy a specific customer need. Also, the middleware should be able
to deal with alternative services as offered by many competing suppliers, not to speak about the combinatoric explosion, resulting from combining the available services into candidate services bundles. We present a list of problems to be solved to arrive at middleware for multi-supplier service selection, bundling and provisioning. Also, we review existing work, usable to build a fair and efficient middleware solution for commercial service provisioning.},
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In today's practice, we see readily precomposed commercial service bundles, such as a spam-free email box, consisting of more elementary services like mail storage and a spamfilter. However, these bundles may be suboptimal from the customers perspective in terms of price and/or the elementary services that constitute the bundle. It would be advantageous to the customer if a service bundle more closely fulfilled the customer's individual requirements, by selecting the most appropriate elementary services included in the bundle. Also, by obtaining the bundle from a consortium of suppliers, rather than just one single supplier, the elementary services of each supplier with the best cost/benefit ratio can be selected. To put this vision into reality, we need middleware facilitating the automated composition of multisupplier bundles out of basic commercial services available online. We take the stand that the business nature of commercial services imposes leading requirements on the technical design of the middleware. Most importantly, the middleware should be fair in the sense that no single supplier obtains a preferred position in terms of service selection to satisfy a specific customer need. Also, the middleware should be able
to deal with alternative services as offered by many competing suppliers, not to speak about the combinatoric explosion, resulting from combining the available services into candidate services bundles. We present a list of problems to be solved to arrive at middleware for multi-supplier service selection, bundling and provisioning. Also, we review existing work, usable to build a fair and efficient middleware solution for commercial service provisioning.
to deal with alternative services as offered by many competing suppliers, not to speak about the combinatoric explosion, resulting from combining the available services into candidate services bundles. We present a list of problems to be solved to arrive at middleware for multi-supplier service selection, bundling and provisioning. Also, we review existing work, usable to build a fair and efficient middleware solution for commercial service provisioning.
Pijpers, Vincent; Gordijn, Jaap
E3forces : Balancing strategic and Technical Concerns for Competitive e-Services Technical Report
Vrije Universiteit 2008.
@techreport{StrategicalTechnicalConcerns,
title = {E3forces : Balancing strategic and Technical Concerns for Competitive e-Services},
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year = {2008},
date = {2008-01-01},
urldate = {2008-01-01},
institution = {Vrije Universiteit},
abstract = {Various commercial e-services have emerged in the last years (eg. Google Ads). Besides requiring a solid technical foundation, these eservices must also be profitable in the long term. Such profits are achieved by creating competitive advantage. How to create competitive advantage is outlined in an organization's business strategy. For an organization to execute its business strategy, a consistent strategic position is needed. A strategic position is however dependent on the technologies chosen to enable the e-service. The problem is therefore, to find a strategic position in which an organization can offer an e-service with a sound technical foundation, and also can execute its business strategy. To this end we present the e3forces ontology as a model-based approach to find such a strategic position. e3forces determines whether a strategic position meets high-level technical requirements and strategic requirements (the business strategy) by analyzing - based on well known business theories - the impact of environmental business forces on the e-service offered. To demonstrate and test e3forces we have conducted a case study at a starting Internet company.},
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Various commercial e-services have emerged in the last years (eg. Google Ads). Besides requiring a solid technical foundation, these eservices must also be profitable in the long term. Such profits are achieved by creating competitive advantage. How to create competitive advantage is outlined in an organization's business strategy. For an organization to execute its business strategy, a consistent strategic position is needed. A strategic position is however dependent on the technologies chosen to enable the e-service. The problem is therefore, to find a strategic position in which an organization can offer an e-service with a sound technical foundation, and also can execute its business strategy. To this end we present the e3forces ontology as a model-based approach to find such a strategic position. e3forces determines whether a strategic position meets high-level technical requirements and strategic requirements (the business strategy) by analyzing - based on well known business theories - the impact of environmental business forces on the e-service offered. To demonstrate and test e3forces we have conducted a case study at a starting Internet company.
de Kinderen, Sybren; Gordijn, Jaap
E3service A structured methodology for generating needs driven ITservice bundles in a networked enterprise Technical Report
Vrije Universiteit 2008.
@techreport{SybrenSAC2008,
title = {E3service A structured methodology for generating needs driven ITservice bundles in a networked enterprise},
author = {Sybren de Kinderen and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/SybrenSAC2008.pdf},
year = {2008},
date = {2008-01-01},
urldate = {2008-01-01},
institution = {Vrije Universiteit},
abstract = {IT-services should not only be considered from a technical perspective, but should also be seen as commercial services that satisfy a consumer need. Examples include well-known services such as Internet access or an email box. Typically, to satisfy a complex consumer need, a bundle of elementary services is required. In such a bundle, each elementary service can be offered by a different supplier. A key problem is then how to actually find service-bundles that satify customer needs as close as possible. Because IT-service bundles can be automatically provisioned online immediately after ordering, finding a service bundle satisfying a need should preferably also happen automatically. To this end, we propose the e3service ontology, which offers constructs from service marketing, but in a computational way, such that automated reasoning support can be developed to match consumer needs with IT-services. This paper presents the e3service ontology and explains it by a case study in the postal industry.},
keywords = {},
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IT-services should not only be considered from a technical perspective, but should also be seen as commercial services that satisfy a consumer need. Examples include well-known services such as Internet access or an email box. Typically, to satisfy a complex consumer need, a bundle of elementary services is required. In such a bundle, each elementary service can be offered by a different supplier. A key problem is then how to actually find service-bundles that satify customer needs as close as possible. Because IT-service bundles can be automatically provisioned online immediately after ordering, finding a service bundle satisfying a need should preferably also happen automatically. To this end, we propose the e3service ontology, which offers constructs from service marketing, but in a computational way, such that automated reasoning support can be developed to match consumer needs with IT-services. This paper presents the e3service ontology and explains it by a case study in the postal industry.
Pijpers, Vincent; Gordijn, Jaap
Considering software quality requirements as networked business quality requirements Technical Report
Vrije Universiteit 2008.
@techreport{Vincent.-e3styles2008,
title = {Considering software quality requirements as networked business quality requirements},
author = {Vincent Pijpers and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Vincent.-e3styles2008.pdf},
year = {2008},
date = {2008-01-01},
urldate = {2008-01-01},
institution = {Vrije Universiteit},
abstract = {Over the years, research on software architecture has identified architectural styles. In this paper we consider five of such styles, and analyze whether these styles can also be found in business value models for networked enterprises. To this end, we analyze 17 e3value models, as discussed in 29 academic papers or book chapters. We also consider whether the quality attributes related to the software architecture styles,are also relevant for e3value models. To demonstrate the relevance of our findings we present a case study.},
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Over the years, research on software architecture has identified architectural styles. In this paper we consider five of such styles, and analyze whether these styles can also be found in business value models for networked enterprises. To this end, we analyze 17 e3value models, as discussed in 29 academic papers or book chapters. We also consider whether the quality attributes related to the software architecture styles,are also relevant for e3value models. To demonstrate the relevance of our findings we present a case study.
2007
Gordijn, Jaap; Akkermans, Hans
Business Models for Distributed Energy Resources In a Liberalized Market Environment Journal Article
In: The Electric Power Systems Research Journal, vol. 77, no. 9, pp. 1178-1188, 2007, (Preprint available. doi:10.1016/j.epsr.2006.08.008).
@article{Gordijn2005DER,
title = {Business Models for Distributed Energy Resources In a Liberalized Market Environment},
author = {Jaap Gordijn and Hans Akkermans},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Gordijn2005DER.pdf},
year = {2007},
date = {2007-01-01},
journal = {The Electric Power Systems Research Journal},
volume = {77},
number = {9},
pages = {1178-1188},
publisher = {Elsevier},
abstract = {The analysis of the potential of emerging innovative technologies calls for a systems-theoretic approach that takes into account technical as well as socio-economic factors. This paper reports the main findings of several business case studies of different future applications in various countries of distributed power generation technologies, all based on a common methodology for networked business modeling and analysis.},
note = {Preprint available. doi:10.1016/j.epsr.2006.08.008},
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The analysis of the potential of emerging innovative technologies calls for a systems-theoretic approach that takes into account technical as well as socio-economic factors. This paper reports the main findings of several business case studies of different future applications in various countries of distributed power generation technologies, all based on a common methodology for networked business modeling and analysis.
Pijpers, Vincent; Gordijn, Jaap
Bridging Business Value Models and Business Process Models in Aviation Value Webs via Possession Rights Inproceedings
In: Proceedings of the 20th Annual Hawaii International Conference on System Sciences, pp. cdrom, Computer Society Press, 2007.
@inproceedings{PijpersBridging2007,
title = {Bridging Business Value Models and Business Process Models in Aviation Value Webs via Possession Rights},
author = {Vincent Pijpers and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/PijpersBridging2007.pdf},
year = {2007},
date = {2007-01-01},
booktitle = {Proceedings of the 20th Annual Hawaii International Conference on System Sciences},
pages = {cdrom},
publisher = {Computer Society Press},
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Kort, Carol; Gordijn, Jaap
Modeling strategic partnerships using the e3value ontology - A field study in the banking industry Book Chapter
In: Rittgen, Peter (Ed.): Handbook of Ontologies for Business Interaction, Chapter XVIII, Information Science Reference, Hershey, PA, 2007.
@inbook{KortStrategicParnerships2006,
title = {Modeling strategic partnerships using the e3value ontology -
A field study in the banking industry},
author = {Carol Kort and Jaap Gordijn},
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url = {https://dise-lab.nl/wp-content/uploads/2021/06/KortStrategicParnerships2006.pdf},
year = {2007},
date = {2007-01-01},
booktitle = {Handbook of Ontologies for Business Interaction},
publisher = {Information Science Reference},
address = {Hershey, PA},
chapter = {XVIII},
abstract = {Enterprises increasingly form partnerships to satisfy complex needs. Such partnerships may have different flavors. This book chapter introduces a few types of partnerships, and discusses whether and how they can be modelled using e3value. Proposed partnership constructs have been tested to support reasoning about partnering in the banking sector.},
keywords = {},
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Enterprises increasingly form partnerships to satisfy complex needs. Such partnerships may have different flavors. This book chapter introduces a few types of partnerships, and discusses whether and how they can be modelled using e3value. Proposed partnership constructs have been tested to support reasoning about partnering in the banking sector.
Derzsi, Zsofia; Gordijn, Jaap; Kok, Koen; Akkermans, Hans; Tan, Yao-Hua
Assessing Feasibility of IT-enabled Networked Value Constellations: A Case Study in the Electricity Sector Inproceedings
In: Krogstie, John; Opdahl, Andreas; Sindre, Guttorm (Ed.): 19th International Conference, CAiSE 2007, Trondheim, Norway, June 2007, Proceedings, pp. 66-80, Springer Verlag, 2007.
@inproceedings{DerzsiFeasibility2007,
title = {Assessing Feasibility of IT-enabled Networked Value Constellations: A Case Study in the Electricity Sector},
author = {Zsofia Derzsi and Jaap Gordijn and Koen Kok and Hans Akkermans and Yao-Hua Tan},
editor = {John Krogstie and Andreas Opdahl and Guttorm Sindre},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/DerzsiFeasibility2007.pdf},
year = {2007},
date = {2007-01-01},
booktitle = {19th International Conference, CAiSE 2007, Trondheim, Norway, June 2007, Proceedings},
volume = {4495},
pages = {66-80},
publisher = {Springer Verlag},
series = {LNCS},
abstract = {Innovative networked value constellations, such as Cisco or Dell, are often enabled by Information Technology (IT). The same holds for the Distributed Electricity Balancing Service (DBS), which we present in this case study. To explore feasibility of such constellations while designing them, we need at least to develop a financial and technical understanding of the constellation at hand. In this paper, we take a multiple perspective approach, by taking a business value perspective (using e3-value ) and an information system perspective (using UML-deployment diagrams) on the case at hand. We present a novel, structured approach to relate both perspectives, thus enabling a financial and technical feasibility assessment of the constellation, using a real-life case study in the field of electricity supply and consumption.},
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Innovative networked value constellations, such as Cisco or Dell, are often enabled by Information Technology (IT). The same holds for the Distributed Electricity Balancing Service (DBS), which we present in this case study. To explore feasibility of such constellations while designing them, we need at least to develop a financial and technical understanding of the constellation at hand. In this paper, we take a multiple perspective approach, by taking a business value perspective (using e3-value ) and an information system perspective (using UML-deployment diagrams) on the case at hand. We present a novel, structured approach to relate both perspectives, thus enabling a financial and technical feasibility assessment of the constellation, using a real-life case study in the field of electricity supply and consumption.
Baida, Ziv; Gordijn, Jaap
Ontology-Based Analysis of e-Service Bundles for Business Networks Unpublished
2007, (Submitted).
@unpublished{BaidaeServices07,
title = {Ontology-Based Analysis of e-Service Bundles for Business Networks},
author = {Ziv Baida and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/BaidaeServices07.pdf},
year = {2007},
date = {2007-01-01},
abstract = {To satisfy complex consumer needs, services increasingly are composed out of more elementary services offered by different suppliers, thereby allowing each supplier to focus on his core competences. When business developers engage in developing such multi-enterprise service bundles, the number of possible ways to do business soon increases, and hence a need arises for automated support for reasoning about commercially viable service bundles and related business models, implying also a selection of partners that provide these services. We present a conceptual, model-based, framework for automating such reasoning, and a fourstep method for using this conceptual framework to perform a financial feasibility analysis of business models for cross-organizational service bundles. We discuss and exemplify theoretical fundaments for such a method, using a real-life case study in the energy sector.},
note = {Submitted},
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pubstate = {published},
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}
To satisfy complex consumer needs, services increasingly are composed out of more elementary services offered by different suppliers, thereby allowing each supplier to focus on his core competences. When business developers engage in developing such multi-enterprise service bundles, the number of possible ways to do business soon increases, and hence a need arises for automated support for reasoning about commercially viable service bundles and related business models, implying also a selection of partners that provide these services. We present a conceptual, model-based, framework for automating such reasoning, and a fourstep method for using this conceptual framework to perform a financial feasibility analysis of business models for cross-organizational service bundles. We discuss and exemplify theoretical fundaments for such a method, using a real-life case study in the energy sector.
Kartseva, Vera; Hulstijn, Joris; Baida, Ziv; Gordijn, Jaap; Tan, Yao-Hua
Towards Control Patterns for Smart Business Networks Unpublished
2007, (Submitted).
@unpublished{KartsevaPatternns2007,
title = {Towards Control Patterns for Smart Business Networks},
author = {Vera Kartseva and Joris Hulstijn and Ziv Baida and Jaap Gordijn and Yao-Hua Tan},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/ControlPatterns.pdf},
year = {2007},
date = {2007-01-01},
abstract = {To keep a smart business network sustainable, inter-organizational control measures are needed to detect or prevent opportunistic behavior of network participants. In this paper we present a methodology for understanding control problems and designing solutions, based on an economic value perspective. The methodology employs a library of so-called control patterns, inspired by design patterns in software engineering. A control pattern is considered as a generic solution for a common control problem. The adequacy and effectiveness of these control patterns is demonstrated by a case study about the redesign
of customs procedures.},
note = {Submitted},
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To keep a smart business network sustainable, inter-organizational control measures are needed to detect or prevent opportunistic behavior of network participants. In this paper we present a methodology for understanding control problems and designing solutions, based on an economic value perspective. The methodology employs a library of so-called control patterns, inspired by design patterns in software engineering. A control pattern is considered as a generic solution for a common control problem. The adequacy and effectiveness of these control patterns is demonstrated by a case study about the redesign
of customs procedures.
of customs procedures.
Kartseva, Vera; Gordijn, Jaap; Tan, Yao-Hua
Value-based Design of Networked Enterprises Using e3control Patterns Inproceedings
In: Jalote, Pankaj; Sutcliffe, Alistair (Ed.): Proceedings of the 15th IEEE International Requirements Engineering Conference, pp. 91-100, IEEE CS, Los Alamitos, CA, 2007, (DOI 10.1109/RE.2007.67).
@inproceedings{PatternsKartseva2007,
title = {Value-based Design of Networked Enterprises Using e3control Patterns},
author = {Vera Kartseva and Jaap Gordijn and Yao-Hua Tan},
editor = {Pankaj Jalote and Alistair Sutcliffe},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/KartsevaPatterns2007.pdf},
year = {2007},
date = {2007-01-01},
booktitle = {Proceedings of the 15th IEEE International Requirements Engineering Conference},
pages = {91-100},
publisher = {IEEE CS},
address = {Los Alamitos, CA},
abstract = {Networked organisations, consisting of enterprises who exchange things of economic value with each other, often have participants who commit a fraud or perform other actions, not agreed in a contract. To explore such opportunistic behaviour, and to design solutions to mitigate it, we propose the e3control approach. This approach takes the valuable objects, which are exchanged between enterprises, as a point of departure, and proposes a control patterns library to find solutions for various types of opportunistic behavior in network organisations. The practical use of the patterns are illustrated by a case study in the field of renewable electricity supply in UK.},
note = {DOI 10.1109/RE.2007.67},
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Networked organisations, consisting of enterprises who exchange things of economic value with each other, often have participants who commit a fraud or perform other actions, not agreed in a contract. To explore such opportunistic behaviour, and to design solutions to mitigate it, we propose the e3control approach. This approach takes the valuable objects, which are exchanged between enterprises, as a point of departure, and proposes a control patterns library to find solutions for various types of opportunistic behavior in network organisations. The practical use of the patterns are illustrated by a case study in the field of renewable electricity supply in UK.
Kartseva, Vera; Hulstijn, Joris; Gordijn, Jaap; Tan, Yao-Hua
Control Patterns in a Health Care Network Inproceedings
In: Normative Multi-agent Systems, 2007, (Presented by Joris Hulstein at Dagstuhl).
@inproceedings{Dagstuhl,
title = {Control Patterns in a Health Care Network},
author = {Vera Kartseva and Joris Hulstijn and Jaap Gordijn and Yao-Hua Tan},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Dagstuhl2007.pdf},
year = {2007},
date = {2007-01-01},
booktitle = {Normative Multi-agent Systems},
abstract = {In this paper we present control patterns for the analysis and design of administrative control mechanisms in a network organization. A control pattern is a description of a generic and reusable control mechanism that solves a specific control problem, to be selected on the basis of the context. To represent the context and solution, we analyze a network organization as a set of actors who transfer objects of economic value. The usefulness and adequacy of the control patterns is demonstrated by a case study of the governance and control mechanisms of the Dutch public health insurance network for exceptional medical expenses (AWBZ).},
note = {Presented by Joris Hulstein at Dagstuhl},
keywords = {},
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In this paper we present control patterns for the analysis and design of administrative control mechanisms in a network organization. A control pattern is a description of a generic and reusable control mechanism that solves a specific control problem, to be selected on the basis of the context. To represent the context and solution, we analyze a network organization as a set of actors who transfer objects of economic value. The usefulness and adequacy of the control patterns is demonstrated by a case study of the governance and control mechanisms of the Dutch public health insurance network for exceptional medical expenses (AWBZ).
Pijpers, Vincent; Gordijn, Jaap
E3competences : Understanding core competences of organizations Inproceedings
In: Pernici, Barbara; Gulla, Jon Atle (Ed.): Proceedings of the Workshops and Doctoral Consortium, 19th International Conference on Advanced Information Systems Engineering, pp. 445-452, Tapir Academic Press, Trondheim, Norway, 2007.
@inproceedings{PijpersCompetencies2007,
title = {E3competences : Understanding core competences of organizations},
author = {Vincent Pijpers and Jaap Gordijn},
editor = {Barbara Pernici and Jon Atle Gulla},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/PijpersCompetencies2007.pdf},
year = {2007},
date = {2007-01-01},
booktitle = {Proceedings of the Workshops and Doctoral Consortium, 19th International Conference on Advanced Information Systems Engineering},
volume = {1},
pages = {445-452},
publisher = {Tapir Academic Press, Trondheim, Norway},
abstract = {In this paper we present the e3competences ontology, which enables us to conceptually model core competences of an organization such that we can(1) identify the core competences and (2) analyze whether value activities positively or negatively contribute to the core competences of the organization at hand. The e3competences ontology, which has an internal view on organization and is partially based on the e3value ontology, is positioned next to the e3forces ontology, which has an external view on organizations.},
keywords = {},
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In this paper we present the e3competences ontology, which enables us to conceptually model core competences of an organization such that we can(1) identify the core competences and (2) analyze whether value activities positively or negatively contribute to the core competences of the organization at hand. The e3competences ontology, which has an internal view on organization and is partially based on the e3value ontology, is positioned next to the e3forces ontology, which has an external view on organizations.
Derzsi, Zsofia; Gordijn, Jaap
Towards a Multi-perspective Assessment of Scalability of Distributed IT Services Inproceedings
In: Pernici, Barbara; Gulla, Jon Atle (Ed.): Proceedings of the Workshops and Doctoral Consortium, 19th International Conference on Advanced Information Systems Engineering, pp. 445-452, Tapir Academic Press, Trondheim, Norway, 2007.
@inproceedings{DerzsiScalability2007,
title = {Towards a Multi-perspective Assessment of Scalability of Distributed IT Services},
author = {Zsofia Derzsi and Jaap Gordijn},
editor = {Barbara Pernici and Jon Atle Gulla},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/DerzsiScalability2007.pdf},
year = {2007},
date = {2007-01-01},
booktitle = {Proceedings of the Workshops and Doctoral Consortium, 19th International Conference on Advanced Information Systems Engineering},
volume = {1},
pages = {445-452},
publisher = {Tapir Academic Press, Trondheim, Norway},
abstract = {Scalability is an important issue in distributed IT service
design and should be addressed at least from technical and economic perspectives. We present a conceptual framework that addresses scalability from these two perspectives. To explore scalability of distributed services, our framework employs a value model and UML deployment model to describe scalability concerns of a distributed, commercial IT service. We illustrate our approach by a case study.},
keywords = {},
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Scalability is an important issue in distributed IT service
design and should be addressed at least from technical and economic perspectives. We present a conceptual framework that addresses scalability from these two perspectives. To explore scalability of distributed services, our framework employs a value model and UML deployment model to describe scalability concerns of a distributed, commercial IT service. We illustrate our approach by a case study.
design and should be addressed at least from technical and economic perspectives. We present a conceptual framework that addresses scalability from these two perspectives. To explore scalability of distributed services, our framework employs a value model and UML deployment model to describe scalability concerns of a distributed, commercial IT service. We illustrate our approach by a case study.
Pijpers, Vincent; Gordijn, Jaap
E3forces: Analyzing Strategic Considerations of Actors in Networked Value Constellations Technical Report
Vrije Universiteit Amsterdam 2007.
@techreport{e3forcesPijpersJournal,
title = {E3forces: Analyzing Strategic Considerations of Actors in Networked Value Constellations},
author = {Vincent Pijpers and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/e3forcesPijpersJournal.pdf},
year = {2007},
date = {2007-01-01},
institution = {Vrije Universiteit Amsterdam},
abstract = {Increasingly organizations are participating in networked value constellations, which are networks where
organizations, enabled by information technology, jointly create value and satisfy customer needs. However, participating in a networked value constellation increases the problem of correctly understanding the organization, which is necessary to design (cross)-organizational IT support. Therefore, business modeling approaches for networked constellations, such as e3value, BMO, and REA, have been developed. In this paper, we extend these business modeling approaches to understand the strategic rationale behind business models. We propose the business modeling technique e3forces to understand strategic motivations of organizations. Furthermore we utilize e3forces to (1) analyze if the business strategy of an organization is consistent with its strategic position in the constellation and (2) analyze the impact of deploying IT on forces in the environment of actors in a constellation. To develop and assess e3forces a case study was conducted in the Dutch aviation industry.},
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Increasingly organizations are participating in networked value constellations, which are networks where
organizations, enabled by information technology, jointly create value and satisfy customer needs. However, participating in a networked value constellation increases the problem of correctly understanding the organization, which is necessary to design (cross)-organizational IT support. Therefore, business modeling approaches for networked constellations, such as e3value, BMO, and REA, have been developed. In this paper, we extend these business modeling approaches to understand the strategic rationale behind business models. We propose the business modeling technique e3forces to understand strategic motivations of organizations. Furthermore we utilize e3forces to (1) analyze if the business strategy of an organization is consistent with its strategic position in the constellation and (2) analyze the impact of deploying IT on forces in the environment of actors in a constellation. To develop and assess e3forces a case study was conducted in the Dutch aviation industry.
organizations, enabled by information technology, jointly create value and satisfy customer needs. However, participating in a networked value constellation increases the problem of correctly understanding the organization, which is necessary to design (cross)-organizational IT support. Therefore, business modeling approaches for networked constellations, such as e3value, BMO, and REA, have been developed. In this paper, we extend these business modeling approaches to understand the strategic rationale behind business models. We propose the business modeling technique e3forces to understand strategic motivations of organizations. Furthermore we utilize e3forces to (1) analyze if the business strategy of an organization is consistent with its strategic position in the constellation and (2) analyze the impact of deploying IT on forces in the environment of actors in a constellation. To develop and assess e3forces a case study was conducted in the Dutch aviation industry.
Gordijn, Jaap; Daneva, Maya (Ed.)
BUSITAL '07 Second International Workshop on Business/IT Alignment and Interoperability Proceeding
Tapir Academic Press, Trondheim, Norway, vol. 1, 2007.
@proceedings{Busital2007,
title = {BUSITAL '07 Second International Workshop on Business/IT Alignment and Interoperability},
editor = {Jaap Gordijn and Maya Daneva},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/BUSITAL-Proceedings-2007.pdf},
year = {2007},
date = {2007-01-01},
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Kartseva, Vera; Hulstijn, Joris; Gordijn, Jaap; Tan, Yao-Hua
Control Patterns in a Healthcare Network Inproceedings
In: Brnong, Alan; Janssen, Marijn (Ed.): Proceedings of the 8th Annual International Conference on Digital Government Research (DG0'2007), pp. 66-75, Digital Government Research Center, 2007.
@inproceedings{ControlPatterns2007,
title = {Control Patterns in a Healthcare Network},
author = {Vera Kartseva and Joris Hulstijn and Jaap Gordijn and Yao-Hua Tan},
editor = {Alan Brnong and Marijn Janssen},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/ControlPatterns2007.pdf},
year = {2007},
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abstract = {In this paper we present control patterns for the analysis and design of control mechanisms in a network organization. A control pattern is a description of a generic and reusable control mechanism that solves a specific control problem, to be selected on the basis of the context. To represent the context and solution, we analyze a network organization as a set of actors who transfer objects of economic value. The usefulness and adequacy of the control patterns is demonstrated by a case study of the governance and control mechanisms of the Dutch public health insurance network for exceptional medical expenses (AWBZ).},
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In this paper we present control patterns for the analysis and design of control mechanisms in a network organization. A control pattern is a description of a generic and reusable control mechanism that solves a specific control problem, to be selected on the basis of the context. To represent the context and solution, we analyze a network organization as a set of actors who transfer objects of economic value. The usefulness and adequacy of the control patterns is demonstrated by a case study of the governance and control mechanisms of the Dutch public health insurance network for exceptional medical expenses (AWBZ).
Pijpers, Vincent; Gordijn, Jaap
E3forces : Understanding Strategies of Networked e3value Constellations by Analyzing Environmental Forces Inproceedings
In: Krogstie, John; Opdahl, Andreas; Sindre, Guttorm (Ed.): 19th International Conference, CAiSE 2007, Trondheim, Norway, June 2007, Proceedings, pp. 188-202, Springer Verlag, 2007.
@inproceedings{PijpersStrategy2007,
title = {E3forces : Understanding Strategies of Networked e3value Constellations by Analyzing Environmental Forces},
author = {Vincent Pijpers and Jaap Gordijn},
editor = {John Krogstie and Andreas Opdahl and Guttorm Sindre},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/PijpersStrategy2007.pdf},
year = {2007},
date = {2007-01-01},
urldate = {2007-01-01},
booktitle = {19th International Conference, CAiSE 2007, Trondheim, Norway, June 2007, Proceedings},
volume = {4495},
pages = {188-202},
publisher = {Springer Verlag},
series = {LNCS},
abstract = {Enterprises increasingly form networked value constellations; networks of enterprises that can jointly satisfy complex consumer needs, while still focusing on core competencies. Information technology and information systems play an important role for such constellations, for instance to coordinate inter-organizational business processes and/or to offer an IT-intensive product, such as music or games. To do successful requirements engineering for these information systems it is important to understand its context; being here the constellation itself. To this end, business value modeling approaches for networked constellations, such as e3value , BMO, or REA, can be used. In this paper, we extend these business value modeling approaches to understand the strategic rationale of business value models. We introduce two dominant schools on strategic thinking: (1) the environment school and (2) the core competences school, and present the e3forces ontology that considers business strategy as a positioning problem in a complex environment. We illustrate the practical use and reasoning capabilities of the e3forces ontology by using a case study in the Dutch aviation industry.},
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Enterprises increasingly form networked value constellations; networks of enterprises that can jointly satisfy complex consumer needs, while still focusing on core competencies. Information technology and information systems play an important role for such constellations, for instance to coordinate inter-organizational business processes and/or to offer an IT-intensive product, such as music or games. To do successful requirements engineering for these information systems it is important to understand its context; being here the constellation itself. To this end, business value modeling approaches for networked constellations, such as e3value , BMO, or REA, can be used. In this paper, we extend these business value modeling approaches to understand the strategic rationale of business value models. We introduce two dominant schools on strategic thinking: (1) the environment school and (2) the core competences school, and present the e3forces ontology that considers business strategy as a positioning problem in a complex environment. We illustrate the practical use and reasoning capabilities of the e3forces ontology by using a case study in the Dutch aviation industry.
Pijpers, Vincent; Gordijn, Jaap
Does your role in a networked value constellation match your business strategy? - A conceptual model-based approach Inproceedings
In: Markus, M. Lynne; Hampe, J. Felix; Gricar, J.; Pucihar, Andreja; Lenart, G. (Ed.): Proceedings of the 20th Bled eConference eMergence: Merging and Emerging Technologies, Processes, and Institutions, University of Maribor, Maribor, SL, 2007.
@inproceedings{PijpersFitStrategy2007,
title = {Does your role in a networked value constellation match your business strategy? - A conceptual model-based approach},
author = {Vincent Pijpers and Jaap Gordijn},
editor = {M. Lynne Markus and J. Felix Hampe and J. Gricar and Andreja Pucihar and G. Lenart},
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booktitle = {Proceedings of the 20th Bled eConference eMergence: Merging and Emerging Technologies, Processes, and Institutions},
publisher = {University of Maribor, Maribor, SL},
abstract = {Due to the worldwide connectivity provided by the Internet, organizations are now able to participate in dynamic networked value constellations; networks in which organizations jointly create value and satisfy customer needs. Participating in a networked value constellation does however increase the complexity of an organization's environment, making correct and deep understanding of the organization more complex. In this paper we utilize the business modeling techniques e3value and e3forces to (1) understand a networked value constellation and how a specific organization is interwoven in this constellation, (2) understand the strategic position of an organization surrounded by environmental forces and, (3) analyze if the business strategy, as chosen by an organization, is consistent with its position in the networked value constellation. An industrial strength case study was conducted in the Dutch aviation industry.},
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Due to the worldwide connectivity provided by the Internet, organizations are now able to participate in dynamic networked value constellations; networks in which organizations jointly create value and satisfy customer needs. Participating in a networked value constellation does however increase the complexity of an organization's environment, making correct and deep understanding of the organization more complex. In this paper we utilize the business modeling techniques e3value and e3forces to (1) understand a networked value constellation and how a specific organization is interwoven in this constellation, (2) understand the strategic position of an organization surrounded by environmental forces and, (3) analyze if the business strategy, as chosen by an organization, is consistent with its position in the networked value constellation. An industrial strength case study was conducted in the Dutch aviation industry.
de Kinderen, Sybren; Gordijn, Jaap
A Consumer Needs-Driven Approach for Finding IT-Service Bundles Technical Report
Vrije Universiteit 2007.
@techreport{CustomerNeedsSybren07,
title = {A Consumer Needs-Driven Approach for Finding IT-Service Bundles},
author = {Sybren de Kinderen and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/CustomerNeedsSybren07.pdf},
year = {2007},
date = {2007-01-01},
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institution = {Vrije Universiteit},
abstract = {Today, IT-support for enterprises is increasingly delivered as a commercial service. Consequently, IT-service provisioning requires at least two enterprises, a seller and a buyer. Moreover, the seller itself can often be considered as a network of enterprises, jointly satisfying an IT-need of a buyer, thereby utilizing each other strengths. In this paper, we contribute an ontologically well-founded methodology called e3service for creating multi-supplier IT-service bundles that satisfy customer IT-needs. Such IT-needs, actually being high level problem statements that often require multiple IT-services to cover (hence the term bundle), are often too ill-defined to find specific IT-services for, thus requiring a systematic approach to finding these solutions. The main idea behind e3service is to conceptualize established ideas from service marketing literature, with the ultimate aim to generate a bundle of IT-services semi-automatically starting from a vague customer need. This paper focuses itself on a systematic analysis of a customer need, or: how to gradually arrive from a vague problem statement to specific IT-services covering this problem statement. We illustrate this process by using findings from a case study performed with an industry partner.},
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Today, IT-support for enterprises is increasingly delivered as a commercial service. Consequently, IT-service provisioning requires at least two enterprises, a seller and a buyer. Moreover, the seller itself can often be considered as a network of enterprises, jointly satisfying an IT-need of a buyer, thereby utilizing each other strengths. In this paper, we contribute an ontologically well-founded methodology called e3service for creating multi-supplier IT-service bundles that satisfy customer IT-needs. Such IT-needs, actually being high level problem statements that often require multiple IT-services to cover (hence the term bundle), are often too ill-defined to find specific IT-services for, thus requiring a systematic approach to finding these solutions. The main idea behind e3service is to conceptualize established ideas from service marketing literature, with the ultimate aim to generate a bundle of IT-services semi-automatically starting from a vague customer need. This paper focuses itself on a systematic analysis of a customer need, or: how to gradually arrive from a vague problem statement to specific IT-services covering this problem statement. We illustrate this process by using findings from a case study performed with an industry partner.
2006
Gordijn, Jaap; Yu, Eric; van der Raadt, Bas
E-Service Design Using i* and e3value Modeling Journal Article
In: IEEE Software, vol. 23, no. 3, pp. 26-33, 2006.
@article{Gordijn2006e3istar,
title = {E-Service Design Using i* and e3value Modeling},
author = {Jaap Gordijn and Eric Yu and Bas van der Raadt},
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year = {2006},
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journal = {IEEE Software},
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Two requirements engineering techniques, i* and e3value, work together to explore commercial e-services from a strategic-goal and profitability perspective.
Gordijn, Jaap; Akkermans, Hans
Early Requirements Determination for Networked Value Constellations: A Business Ontology Approach Technical Report
Vrije Universiteit 2006.
@techreport{EarlyReqDet2006,
title = {Early Requirements Determination for Networked Value Constellations:
A Business Ontology Approach},
author = {Jaap Gordijn and Hans Akkermans},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/EarlyReqDet2006.pdf},
year = {2006},
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institution = {Vrije Universiteit},
abstract = {Many enterprises organize themselves as networked value constellations to jointly deliver products and services. Such constellations are facilitated by recent advances in IT, specifically various Internet and Web technologies. Before embarking upon information systems design and dealing with the technical issues, we argue that it is first important to understand the constellation with its business goals and activities as an artifact itself. This analysis forms a part of the early requirements determination phase that particularly seeks to clarify the business requirements underlying information systems support. To this end, we propose an ontology-based approach called e3value to represent and evaluate business models for networked enterprises from a value-creation perspective. In addition, the e3value approach contains a stepwise design process, a set of evaluation methods, and a software tool that supports the business requirements modeling, analysis, and determination process. The different elements of the proposed approach are discussed and exemplified by an extensive industrial case study related to the development of online distributed power balancing services in the electricity sector.},
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Many enterprises organize themselves as networked value constellations to jointly deliver products and services. Such constellations are facilitated by recent advances in IT, specifically various Internet and Web technologies. Before embarking upon information systems design and dealing with the technical issues, we argue that it is first important to understand the constellation with its business goals and activities as an artifact itself. This analysis forms a part of the early requirements determination phase that particularly seeks to clarify the business requirements underlying information systems support. To this end, we propose an ontology-based approach called e3value to represent and evaluate business models for networked enterprises from a value-creation perspective. In addition, the e3value approach contains a stepwise design process, a set of evaluation methods, and a software tool that supports the business requirements modeling, analysis, and determination process. The different elements of the proposed approach are discussed and exemplified by an extensive industrial case study related to the development of online distributed power balancing services in the electricity sector.
Baida, Ziv; Gordijn, Jaap; Akkermans, Hans; Saele, Hanne; Morch, Andrei Z.
How e-Services Satisfy Customer Needs: a Software-aided Reasoning Book Chapter
In: Lee, In (Ed.): E-Business Innovation and Process Management, Chapter IX, Idea Group, 2006.
@inbook{BaidaAdv2006,
title = {How e-Services Satisfy Customer Needs: a Software-aided Reasoning},
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year = {2006},
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booktitle = {E-Business Innovation and Process Management},
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chapter = {IX},
abstract = {We outline a rigorous approach that models how companies can electronically offer packages of independent services (service bundles). Its objective is to support prospective Website visitors in defining and buying service bundles that fit their specific needs and demands. The various services in the bundle may be offered by different suppliers. To enable this scenario, it is necessary that software can reason about customer needs and available service offerings. Our approach for tackling this issue is based on recent advances in computer and information science, where information about a domain at hand is conceptualized and formalized using ontologies and subsequently represented in machine-interpretable form. The substantive part from our ontology derives from broadly accepted service management and marketing concepts from business studies literature. In earlier work, we concentrated on the service bundling process itself. In the present chapter, we discuss how to ensure that the created bundles indeed meet customer demands. Experience of Norwegian energy utilities shows that severe financial losses can be caused when companies offer service bundles without a solid foundation for the bundle-creation process and without an in-depth understanding of customer needs and demands. We use a running case example from the Norwegian energy sector to demonstrate how we put theory into practice.},
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We outline a rigorous approach that models how companies can electronically offer packages of independent services (service bundles). Its objective is to support prospective Website visitors in defining and buying service bundles that fit their specific needs and demands. The various services in the bundle may be offered by different suppliers. To enable this scenario, it is necessary that software can reason about customer needs and available service offerings. Our approach for tackling this issue is based on recent advances in computer and information science, where information about a domain at hand is conceptualized and formalized using ontologies and subsequently represented in machine-interpretable form. The substantive part from our ontology derives from broadly accepted service management and marketing concepts from business studies literature. In earlier work, we concentrated on the service bundling process itself. In the present chapter, we discuss how to ensure that the created bundles indeed meet customer demands. Experience of Norwegian energy utilities shows that severe financial losses can be caused when companies offer service bundles without a solid foundation for the bundle-creation process and without an in-depth understanding of customer needs and demands. We use a running case example from the Norwegian energy sector to demonstrate how we put theory into practice.
Kartseva, Vera; Gordijn, Jaap; Tan, Yao-Hua
Inter-Organisational Controls as Value Objects in Network Organisations Inproceedings
In: Dubois, Eric; Pohl, Klaus (Ed.): Proceedings of The 18th International Conference on Advanced Information Systems Engineering (CAiSE 2006), pp. 336-350, Springer, Berlin, D, 2006.
@inproceedings{KartsevaVO2006,
title = {Inter-Organisational Controls as Value Objects in Network Organisations},
author = {Vera Kartseva and Jaap Gordijn and Yao-Hua Tan},
editor = {Eric Dubois and Klaus Pohl},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/KartsevaVO2006.pdf},
year = {2006},
date = {2006-01-01},
booktitle = {Proceedings of The 18th International Conference on Advanced Information Systems Engineering (CAiSE 2006)},
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address = {Berlin, D},
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abstract = {Inter-organizational controls are mechanisms used to ensure and monitor that networked enterprises do not commit a fraud and behave as agreed. Many of such controls have, apart from their control purpose, an inherent economic value component. This feature requires controls to pop-up into business value models, stating how actors create, trade and consume objects of economic value. In this paper, we provide guidelines that can be used to decide whether organizational controls should be part of a value model or not. We demonstrate these guidelines by a case study on the Letter of Credit procedure.},
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Inter-organizational controls are mechanisms used to ensure and monitor that networked enterprises do not commit a fraud and behave as agreed. Many of such controls have, apart from their control purpose, an inherent economic value component. This feature requires controls to pop-up into business value models, stating how actors create, trade and consume objects of economic value. In this paper, we provide guidelines that can be used to decide whether organizational controls should be part of a value model or not. We demonstrate these guidelines by a case study on the Letter of Credit procedure.
Derzsi, Zsofia; Gordijn, Jaap
A Framework for Business/IT Alignment in Networked Value Constellations Inproceedings
In: Latour, Tibout; Petit, Michael (Ed.): Proceedings of the workshops of the 18th International Conference on Advanced Information Systems Engineering (CAiSE 2006), pp. 219-226, Namur University Press, Namur, B, 2006.
@inproceedings{DerzsiFramework2006,
title = {A Framework for Business/IT Alignment in Networked Value Constellations},
author = {Zsofia Derzsi and Jaap Gordijn},
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year = {2006},
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booktitle = {Proceedings of the workshops of the 18th International Conference on Advanced Information Systems Engineering (CAiSE 2006)},
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publisher = {Namur University Press},
address = {Namur, B},
abstract = {e-Services are just as commercial services; however e-services can be fully ordered and provisioned via the Internet. Such e-services are often offered by a constellation of enterprises rather than just one. A question is then how to properly align these enterprises, such that they can provision e-services. Additionally, because e-services rely so heavily on IT, aligning business (essentially the service) with IT is also of importance. In this paper, we present a framework that can be used to structure various alignment questions that popup while designing value constellations for e-services. We illustrate the framework by a small case study.},
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e-Services are just as commercial services; however e-services can be fully ordered and provisioned via the Internet. Such e-services are often offered by a constellation of enterprises rather than just one. A question is then how to properly align these enterprises, such that they can provision e-services. Additionally, because e-services rely so heavily on IT, aligning business (essentially the service) with IT is also of importance. In this paper, we present a framework that can be used to structure various alignment questions that popup while designing value constellations for e-services. We illustrate the framework by a small case study.
Gordijn, Jaap; Petit, Michael; Wieringa, Roel
Understanding business strategies of networked value constellations using goal- and value modeling Inproceedings
In: Glinz, Martin; Lutz, Robyn (Ed.): Proceedings of the 14th IEEE International Requirements Engineering Conference, pp. 129-138, IEEE CS, Los Alamitos, CA, 2006.
@inproceedings{GordijnStrat2006,
title = {Understanding business strategies of networked value constellations using goal- and value modeling},
author = {Jaap Gordijn and Michael Petit and Roel Wieringa},
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abstract = {In goal-oriented requirements engineering (GORE), one usually proceeds from a goal analysis to a requirements specification, usually of IT systems. In contrast, we consider the use of GORE for the design of IT-enabled value constellations, which are collections of enterprises that jointly satisfy a consumer need using information technology. The requirements analysis needed to do such a cross-organizational design not only consists of a goal analysis, in which the relevant strategic goals of the participating companies are aligned, but also of a value analysis, in which the commercial sustainability of the constellation is explored. In this paper we investigate the relation between strategic goal- and value modeling.
We use theories about business strategy such as those by Porter to identify strategic goals of a value constellation, and operationalize these goals using value models. We show how value modeling allows us to find more detailed goals, and to analyze conflicts among goals.},
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In goal-oriented requirements engineering (GORE), one usually proceeds from a goal analysis to a requirements specification, usually of IT systems. In contrast, we consider the use of GORE for the design of IT-enabled value constellations, which are collections of enterprises that jointly satisfy a consumer need using information technology. The requirements analysis needed to do such a cross-organizational design not only consists of a goal analysis, in which the relevant strategic goals of the participating companies are aligned, but also of a value analysis, in which the commercial sustainability of the constellation is explored. In this paper we investigate the relation between strategic goal- and value modeling.
We use theories about business strategy such as those by Porter to identify strategic goals of a value constellation, and operationalize these goals using value models. We show how value modeling allows us to find more detailed goals, and to analyze conflicts among goals.
We use theories about business strategy such as those by Porter to identify strategic goals of a value constellation, and operationalize these goals using value models. We show how value modeling allows us to find more detailed goals, and to analyze conflicts among goals.
Akkermans, Hans; Gordijn, Jaap
What is this science called Requirements Engineering? Inproceedings
In: Glinz, Martin; Lutz, Robyn (Ed.): Proceedings of the 14th IEEE International Requirements Engineering Conference, pp. 273-278, IEEE CS, Los Alamitos, CA, 2006.
@inproceedings{AkkermansREScience2006,
title = {What is this science called Requirements Engineering?},
author = {Hans Akkermans and Jaap Gordijn},
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url = {https://dise-lab.nl/wp-content/uploads/2021/06/AkkermansREScience2006.pdf},
year = {2006},
date = {2006-01-01},
booktitle = {Proceedings of the 14th IEEE International Requirements Engineering Conference},
pages = {273-278},
publisher = {IEEE CS},
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abstract = {This vision paper reflects on the nature and status of Requirements Engineering as a science, based on recent RE journal articles on methodological foundations and research classifications. We put this in discussion into a wider perspective of ongoing debates in other areas, including social and natural sciences methodology, IS and design research. We propose a new categorization of the notions of validity and evaluation, and suggest a criterial framework inspired by work on the structure of the scientific argument.},
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This vision paper reflects on the nature and status of Requirements Engineering as a science, based on recent RE journal articles on methodological foundations and research classifications. We put this in discussion into a wider perspective of ongoing debates in other areas, including social and natural sciences methodology, IS and design research. We propose a new categorization of the notions of validity and evaluation, and suggest a criterial framework inspired by work on the structure of the scientific argument.
Kartseva, Vera; Hulstijn, Joris; Tan, Yao-Hua; Gordijn, Jaap
Towards Value-based Design Patterns for Inter-Organizational Control Inproceedings
In: Walden, P.; Markus, M. Lynne; Gricar, J.; Lenart, G. (Ed.): Proceedings of the 19th BLED conference (eValues), pp. cdrom, University of Maribor, Maribor, SL, 2006.
@inproceedings{KartsevaPatterns2006,
title = {Towards Value-based Design Patterns for Inter-Organizational Control},
author = {Vera Kartseva and Joris Hulstijn and Yao-Hua Tan and Jaap Gordijn},
editor = {P. Walden and M. Lynne Markus and J. Gricar and G. Lenart},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/KartsevaPatterns2006.pdf},
year = {2006},
date = {2006-01-01},
booktitle = {Proceedings of the 19th BLED conference (eValues)},
pages = {cdrom},
publisher = {University of Maribor},
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abstract = {We present control patterns: a framework for designing and analyzing inter-organizational control mechanisms, inspired by design patterns. A control pattern is a generic solution for some recurring control problem, applicable in a certain context. The patterns are based on internal control theory from the accounting and auditing fields, and on previous work on inter-organizational controls. The application of the patterns is supported by the e3-control methodology, which is based on the e3-value business modeling tool. The patterns are applied in a case study.},
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We present control patterns: a framework for designing and analyzing inter-organizational control mechanisms, inspired by design patterns. A control pattern is a generic solution for some recurring control problem, applicable in a certain context. The patterns are based on internal control theory from the accounting and auditing fields, and on previous work on inter-organizational controls. The application of the patterns is supported by the e3-control methodology, which is based on the e3-value business modeling tool. The patterns are applied in a case study.
de Kinderen, Sybren; Gordijn, Jaap
Matching Complex Consumer Needs with e-Service Bundles Inproceedings
In: Walden, P.; Markus, M. Lynne; Gricar, J.; Lenart, G. (Ed.): Proceedings of the 19th BLED conference (eValues), pp. cdrom, University of Maribor, Maribor, SL, 2006.
@inproceedings{DeKinderenMatching2006,
title = {Matching Complex Consumer Needs with e-Service Bundles},
author = {Sybren de Kinderen and Jaap Gordijn},
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url = {https://dise-lab.nl/wp-content/uploads/2021/06/DeKinderenMatching2006.pdf},
year = {2006},
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abstract = {e-Services are commercial services that can be ordered and provisioned via the Internet, satisfying a consumer need. Sometimes, such services are provisioned by a constellation of enterprises, and consist of multiple elementary services. A problem is then how to configure such a constellation, satisfying a complex consumer need. To this end, we extend the notion of consumer need in the e3value methodology, as originally intended for designing value constellations. We also show how needs can be (automatically) matched with services provisioned by suppliers. As such, our contribution can be seen as a first step towards on-demand dynamic value constellations, provisioning e-services.},
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e-Services are commercial services that can be ordered and provisioned via the Internet, satisfying a consumer need. Sometimes, such services are provisioned by a constellation of enterprises, and consist of multiple elementary services. A problem is then how to configure such a constellation, satisfying a complex consumer need. To this end, we extend the notion of consumer need in the e3value methodology, as originally intended for designing value constellations. We also show how needs can be (automatically) matched with services provisioned by suppliers. As such, our contribution can be seen as a first step towards on-demand dynamic value constellations, provisioning e-services.
de Miranda, Benito; Baida, Ziv; Gordijn, Jaap
Modeling Pricing for Configuring e-Service Bundles Inproceedings
In: Walden, P.; Markus, M. Lynne; Gricar, J.; Lenart, G. (Ed.): Proceedings of the 19th BLED conference (eValues), pp. cdrom, University of Maribor, Maribor, SL, 2006.
@inproceedings{deMirandaPricing2006,
title = {Modeling Pricing for Configuring e-Service Bundles},
author = {Benito de Miranda and Ziv Baida and Jaap Gordijn},
editor = {P. Walden and M. Lynne Markus and J. Gricar and G. Lenart},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/deMirandaPricing2006.pdf},
year = {2006},
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booktitle = {Proceedings of the 19th BLED conference (eValues)},
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abstract = {We present control patterns: a framework for designing and analyzing interorganizational control mechanisms, inspired by design patterns. A control pattern is a generic solution for some recurring control problem, applicable in a certain
context. The patterns are based on internal control theory from the accounting and auditing fields, and on previous work on inter-organizational controls. The application of the patterns is supported by the e3-control methodology, which is based on the e3-value business modeling tool. The patterns are applied in a case study.},
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We present control patterns: a framework for designing and analyzing interorganizational control mechanisms, inspired by design patterns. A control pattern is a generic solution for some recurring control problem, applicable in a certain
context. The patterns are based on internal control theory from the accounting and auditing fields, and on previous work on inter-organizational controls. The application of the patterns is supported by the e3-control methodology, which is based on the e3-value business modeling tool. The patterns are applied in a case study.
context. The patterns are based on internal control theory from the accounting and auditing fields, and on previous work on inter-organizational controls. The application of the patterns is supported by the e3-control methodology, which is based on the e3-value business modeling tool. The patterns are applied in a case study.
Andersson, Birger; Bergholz, Maria; Edirisuriya, Ananda; Ilayperuma, Tharaka; Johannesson, Paul; Gordijn, Jaap; Gregoire, Bertrand; Schmitt, Michael; Dubois, Eric; Abels, Sven; Hahn, Axel; Wangler, Bengt; Walden, P.; Weigand, Hans
Towards a Reference Ontology for Business Models Inproceedings
In: Embley, David W.; Olive, Antoni; Ram, Sudha (Ed.): Proceedings of the 25th International Conference on Conceptual Modeling, pp. 482-496, Springer Verlag, 2006.
@inproceedings{AnderssonRO2006,
title = {Towards a Reference Ontology for Business Models},
author = {Birger Andersson and Maria Bergholz and Ananda Edirisuriya and Tharaka Ilayperuma and Paul Johannesson and Jaap Gordijn and Bertrand Gregoire and Michael Schmitt and Eric Dubois and Sven Abels and Axel Hahn and Bengt Wangler and P. Walden and Hans Weigand},
editor = {David W. Embley and Antoni Olive and Sudha Ram},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/AnderssonRO2006.pdf},
year = {2006},
date = {2006-01-01},
booktitle = {Proceedings of the 25th International Conference on Conceptual Modeling},
volume = {4215},
pages = {482-496},
publisher = {Springer Verlag},
series = {LNCS},
abstract = {Ontologies are viewed as increasingly important tools for structuring domains of interests. In this paper we propose a reference ontology of business models using concepts from three established business model ontologies; the REA, BMO, and e3-value. The basic concepts in the reference ontology
concern actors, resources, and the transfer of resources between actors. Most of the concepts in the reference ontology are taken from one of the original ontologies, but we have also introduced a number of additional concepts,
primarily related to resource transfers between business actors. The purpose of the proposed ontology is to increase the understanding of the original ontologies as well as the relationships between them, and also to seek opportunities to complement and improve on them.},
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tppubtype = {inproceedings}
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Ontologies are viewed as increasingly important tools for structuring domains of interests. In this paper we propose a reference ontology of business models using concepts from three established business model ontologies; the REA, BMO, and e3-value. The basic concepts in the reference ontology
concern actors, resources, and the transfer of resources between actors. Most of the concepts in the reference ontology are taken from one of the original ontologies, but we have also introduced a number of additional concepts,
primarily related to resource transfers between business actors. The purpose of the proposed ontology is to increase the understanding of the original ontologies as well as the relationships between them, and also to seek opportunities to complement and improve on them.
concern actors, resources, and the transfer of resources between actors. Most of the concepts in the reference ontology are taken from one of the original ontologies, but we have also introduced a number of additional concepts,
primarily related to resource transfers between business actors. The purpose of the proposed ontology is to increase the understanding of the original ontologies as well as the relationships between them, and also to seek opportunities to complement and improve on them.
Kartseva, Vera; Hulstijn, Joris; Baida, Ziv; Gordijn, Jaap; Tan, Yao-Hua
Towards Control Patterns for Smart Business Networks Inproceedings
In: Vervest, Peter; Heck, Eric Van (Ed.): Proceedings of the Smart Business Networks Initiative Discovery Session, Springer Verlag, 2006.
@inproceedings{KartsevaSMB2006,
title = {Towards Control Patterns for Smart Business Networks},
author = {Vera Kartseva and Joris Hulstijn and Ziv Baida and Jaap Gordijn and Yao-Hua Tan},
editor = {Peter Vervest and Eric Van Heck},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/KartsevaSMB2006.pdf},
year = {2006},
date = {2006-01-01},
booktitle = {Proceedings of the Smart Business Networks Initiative Discovery Session},
publisher = {Springer Verlag},
abstract = {To keep a business network sustainable, controls are needed against oppor-tunistic behavior of network participants. In this paper we present a meth-odology for understanding control problems and designing solutions, based on an economic value perspective. The methodology employs a library of so-called control patterns, inspired by design patterns in software engineer-ing. A control pattern is considered as a generic solution for a common control problem. The adequacy and effectiveness of these control patterns is demonstrated by a case study about the redesign of customs procedures.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
To keep a business network sustainable, controls are needed against oppor-tunistic behavior of network participants. In this paper we present a meth-odology for understanding control problems and designing solutions, based on an economic value perspective. The methodology employs a library of so-called control patterns, inspired by design patterns in software engineer-ing. A control pattern is considered as a generic solution for a common control problem. The adequacy and effectiveness of these control patterns is demonstrated by a case study about the redesign of customs procedures.
Akkermans, Hans; Gordijn, Jaap
Ontology Engineering, Scientific Method, and the Research Agenda Inproceedings
In: Staab, S.; Svatek, V. (Ed.): Proceedings of the 15th International Conference onKnowledge Engineering and Knowledge Management: Managing Knowledge in a World of Networks, pp. 112-125, Springer-Verlag, Berlin Heidelberg (D), 2006, (Preprint available).
@inproceedings{AkkermansOE2006,
title = {Ontology Engineering, Scientific Method, and the Research Agenda},
author = {Hans Akkermans and Jaap Gordijn},
editor = {S. Staab and V. Svatek},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/AkkermansOE2006.pdf},
year = {2006},
date = {2006-01-01},
urldate = {2006-01-01},
booktitle = {Proceedings of the 15th International Conference onKnowledge Engineering and Knowledge Management: Managing Knowledge in a World of Networks},
volume = {4248},
pages = {112-125},
publisher = {Springer-Verlag},
address = {Berlin Heidelberg (D)},
series = {LNAI},
abstract = {The call for a focus on content in ontology research by Nicola Guarino and Mark Musen in their launching statement of the journal Applied Ontology has quite some implications and ramifications. We reflectively discuss ontology engineering as a scientific discipline, and we put this into the wider perspective of debates in other fields. We claim and argue that ontology is a new scientific method for theory formation. This positioning allows for stronger concepts and techniques for theoretical, empirical and practical validation that in our view are now needed in the field. A prerequisite for this is an emphasis on ontology as a (domain) content oriented concept, rather than as primarily a computer representation notion. We propose that taking domain theories and the associated substantive or content reference of ontologies really seriously as first-class citizens, will actually increase the contribution of ontology engineering to the development
of scientific method in general. Next, ontologies should develop from the current static representations of relatively stable domain content into actionable
theories-in-use, and a possible way forward is to build in capabilities for dynamic self-organization of ontologies as service-oriented knowledge utilities that can be delivered over the Web.},
note = {Preprint available},
keywords = {},
pubstate = {published},
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}
The call for a focus on content in ontology research by Nicola Guarino and Mark Musen in their launching statement of the journal Applied Ontology has quite some implications and ramifications. We reflectively discuss ontology engineering as a scientific discipline, and we put this into the wider perspective of debates in other fields. We claim and argue that ontology is a new scientific method for theory formation. This positioning allows for stronger concepts and techniques for theoretical, empirical and practical validation that in our view are now needed in the field. A prerequisite for this is an emphasis on ontology as a (domain) content oriented concept, rather than as primarily a computer representation notion. We propose that taking domain theories and the associated substantive or content reference of ontologies really seriously as first-class citizens, will actually increase the contribution of ontology engineering to the development
of scientific method in general. Next, ontologies should develop from the current static representations of relatively stable domain content into actionable
theories-in-use, and a possible way forward is to build in capabilities for dynamic self-organization of ontologies as service-oriented knowledge utilities that can be delivered over the Web.
of scientific method in general. Next, ontologies should develop from the current static representations of relatively stable domain content into actionable
theories-in-use, and a possible way forward is to build in capabilities for dynamic self-organization of ontologies as service-oriented knowledge utilities that can be delivered over the Web.
Kartseva, Vera; Hulstijn, Joris; Gordijn, Jaap; Tan, Yao-Hua
Modelling Value-based Inter-Organizational Controls in Healthcare Regulations Inproceedings
In: Suomi, R.; Cabral, R.; Hampe, J. Felix; Heikkila, A.; Jarvelainen, J.; Koskivaara, E. (Ed.): Proceedings of the 6th IFIP conference on e-Commerce, e-Business, and e-Government (I3E'06), pp. 278-291, Springer, 2006, (doi 10.1007/978-0-387-39229-5).
@inproceedings{KartsevaHealthcare2006,
title = {Modelling Value-based Inter-Organizational Controls in Healthcare Regulations},
author = {Vera Kartseva and Joris Hulstijn and Jaap Gordijn and Yao-Hua Tan},
editor = {R. Suomi and R. Cabral and J. Felix Hampe and A. Heikkila and J. Jarvelainen and E. Koskivaara},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/KartsevaHealthcare2006.pdf},
year = {2006},
date = {2006-01-01},
urldate = {2006-01-01},
booktitle = {Proceedings of the 6th IFIP conference on e-Commerce, e-Business, and e-Government (I3E'06)},
volume = {226},
pages = {278-291},
publisher = {Springer},
series = {IFIP International Federation for Information Processing},
abstract = {Products and services are increasingly offered by value webs, rather than by a single enterprise. Typically, value webs need inter-organizational controls to prevent fraudulent behaviour of actors. To design and analyze
controls, we developed the economic value-based methodology e3-control, which so far has been applied mainly in commercial environments, which are regulated by contractual arrangements. In this paper, we use e3control in a
highly regulated environment, which contains public-private partnerships, namely the healthcare sector in The Netherlands. Lessons learned include that the notion of economic reciprocity as present in a commercial setting is not always apparent in highly regulated environments; and that a highly regulated environment requires artefacts like evidence objects, which can be dealt with as if they were value objects.},
note = {doi 10.1007/978-0-387-39229-5},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Products and services are increasingly offered by value webs, rather than by a single enterprise. Typically, value webs need inter-organizational controls to prevent fraudulent behaviour of actors. To design and analyze
controls, we developed the economic value-based methodology e3-control, which so far has been applied mainly in commercial environments, which are regulated by contractual arrangements. In this paper, we use e3control in a
highly regulated environment, which contains public-private partnerships, namely the healthcare sector in The Netherlands. Lessons learned include that the notion of economic reciprocity as present in a commercial setting is not always apparent in highly regulated environments; and that a highly regulated environment requires artefacts like evidence objects, which can be dealt with as if they were value objects.
controls, we developed the economic value-based methodology e3-control, which so far has been applied mainly in commercial environments, which are regulated by contractual arrangements. In this paper, we use e3control in a
highly regulated environment, which contains public-private partnerships, namely the healthcare sector in The Netherlands. Lessons learned include that the notion of economic reciprocity as present in a commercial setting is not always apparent in highly regulated environments; and that a highly regulated environment requires artefacts like evidence objects, which can be dealt with as if they were value objects.
2005
Derzsi, Zsofia; Gordijn, Jaap
Value-Based Business-ICT Alignment: A Case Study of the Mobile Industry Inproceedings
In: Proceedings of the 12th Research Symposium on Emerging Electronic Markets (RSEEM), pp. 83-95, VU, Amsterdam, (NL), 2005.
@inproceedings{Derzsi2005Mobile,
title = {Value-Based Business-ICT Alignment: A Case Study of the Mobile Industry},
author = {Zsofia Derzsi and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Derzsi2005Mobile.pdf},
year = {2005},
date = {2005-01-01},
booktitle = {Proceedings of the 12th Research Symposium on Emerging Electronic Markets (RSEEM)},
pages = {83-95},
publisher = {VU},
address = {Amsterdam, (NL)},
abstract = {The problem of business-ICT alignment lays in the difficulty of matching needs and requirements of customers over certain ICT services with the offered ICT services of suppliers. Our aim is to provide clearly determined factors and guidelines that characterize the optimal alignment in the ICT domain. To do so, we combine the e3 value methodology with the so-called service ontology. The resulted technique helps to understand the distribution and exchange of value objects between actors and the complexity of services. To reason over a successful alignment between service needs and offerings and to generate optimal service bundles it is necessary to combine these two mentioned techniques. The question is whether this combination is also sufficient for our purposes in the ICT domain.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
The problem of business-ICT alignment lays in the difficulty of matching needs and requirements of customers over certain ICT services with the offered ICT services of suppliers. Our aim is to provide clearly determined factors and guidelines that characterize the optimal alignment in the ICT domain. To do so, we combine the e3 value methodology with the so-called service ontology. The resulted technique helps to understand the distribution and exchange of value objects between actors and the complexity of services. To reason over a successful alignment between service needs and offerings and to generate optimal service bundles it is necessary to combine these two mentioned techniques. The question is whether this combination is also sufficient for our purposes in the ICT domain.
Soetendal, Jasper; Gordijn, Jaap; Paalvast, E. R. M. R.
Governance Selection in Value Webs Inproceedings
In: Funabashi, M.; Grzech, A. (Ed.): Challenges of Expanding Internet: E-Commerce, E-Business, and E-Government. Proc. 5th IFIP Conf. e-Commerce, e-Business, and e-Government, pp. 17-31, Springer,, Berlin, D, 2005.
@inproceedings{Soetendal2005Governance,
title = {Governance Selection in Value Webs},
author = {Jasper Soetendal and Jaap Gordijn and E. R. M. R. Paalvast},
editor = {M. Funabashi and A. Grzech},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Soetendal2005Governance.pdf},
year = {2005},
date = {2005-01-01},
booktitle = {Challenges of Expanding Internet: E-Commerce, E-Business, and E-Government. Proc. 5th IFIP Conf. e-Commerce, e-Business, and e-Government},
pages = {17-31},
publisher = {Springer,},
address = {Berlin, D},
abstract = {To deal with complex customer needs, enterprises increasingly form constellations, rather than just operate on their own. Cisco Systems and Dell are good examples of organizers of such constellations in their own industries. An important problem while designing these constellations is the selection of a performing enterprise for each value adding activity in the constellation. In this paper, we propose a model-based approach to do so. We use the existing e3-value methodology to represent a value constellation formally, and extend e3-value with VA3; a step-wise approach that assists in selecting enterprises for performing value activities. How VA3 practically works, is illustrated using a case study on Cisco Systems.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
To deal with complex customer needs, enterprises increasingly form constellations, rather than just operate on their own. Cisco Systems and Dell are good examples of organizers of such constellations in their own industries. An important problem while designing these constellations is the selection of a performing enterprise for each value adding activity in the constellation. In this paper, we propose a model-based approach to do so. We use the existing e3-value methodology to represent a value constellation formally, and extend e3-value with VA3; a step-wise approach that assists in selecting enterprises for performing value activities. How VA3 practically works, is illustrated using a case study on Cisco Systems.
Eck, Pascal; Yamamoto, Rieko; Gordijn, Jaap; Wieringa, Roel
Cross-organizational workflows. A classification of design decisions Inproceedings
In: Funabashi, M.; Grzech, A. (Ed.): Challenges of Expanding Internet: E-Commerce, E-Business, and E-Government. Proc. 5th IFIP Conf. e-Commerce, e-Business, and e-Government, pp. 449-463, Springer,, Berlin, D, 2005.
@inproceedings{VanEck2005Workflows,
title = {Cross-organizational workflows. A classification of design decisions},
author = {Pascal Eck and Rieko Yamamoto and Jaap Gordijn and Roel Wieringa},
editor = {M. Funabashi and A. Grzech},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/VanEck2005Workflows.pdf},
year = {2005},
date = {2005-01-01},
booktitle = {Challenges of Expanding Internet: E-Commerce, E-Business, and E-Government. Proc. 5th IFIP Conf. e-Commerce, e-Business, and e-Government},
pages = {449-463},
publisher = {Springer,},
address = {Berlin, D},
abstract = {Web service technology enables organizations to open up their business processes and engage in tightly coupled business networks to jointly offer goods and services. This paper systematically investigates all decisions that have to be made in the design of such networks and the processes carried out by its participants. Three areas of different kinds of design decisions are identified: the value modeling area, which addresses economic viability of the network, the collaboration modeling area, which addresses how business partners interact to produce the goods or services identified in the value modeling area, and the workflow modeling area, which addresses the design of internal processes needed for the interactions identified in the collaboration modeling area. We show, by reporting on a real-world case study, that there are significant differences between these areas: design decisions are unique for each area, IT support for collaboration processes is orthogonal to IT support for workflows, and the role of web choreography standards such as BPEL4WS differs for both of them.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Web service technology enables organizations to open up their business processes and engage in tightly coupled business networks to jointly offer goods and services. This paper systematically investigates all decisions that have to be made in the design of such networks and the processes carried out by its participants. Three areas of different kinds of design decisions are identified: the value modeling area, which addresses economic viability of the network, the collaboration modeling area, which addresses how business partners interact to produce the goods or services identified in the value modeling area, and the workflow modeling area, which addresses the design of internal processes needed for the interactions identified in the collaboration modeling area. We show, by reporting on a real-world case study, that there are significant differences between these areas: design decisions are unique for each area, IT support for collaboration processes is orthogonal to IT support for workflows, and the role of web choreography standards such as BPEL4WS differs for both of them.
Baida, Ziv; Akkermans, Hans; Gordijn, Jaap
Service Classification versus Configuration Inproceedings
In: Proceedings of the Workshop on Product-Related Data in Information Systems, Lecture Notes in Informatics (LNI), Bonn, D, 2005.
@inproceedings{Baida2005ServiceClass,
title = {Service Classification versus Configuration},
author = {Ziv Baida and Hans Akkermans and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Baida2005ServiceClass.PDF},
year = {2005},
date = {2005-01-01},
booktitle = {Proceedings of the Workshop on Product-Related Data in Information Systems},
publisher = {Lecture Notes in Informatics (LNI)},
address = {Bonn, D},
abstract = {We briefly review service classification schemes, originating especially from marketing research work, and analyze to what extent they are useful for ontologybased service configuration over the Web.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
We briefly review service classification schemes, originating especially from marketing research work, and analyze to what extent they are useful for ontologybased service configuration over the Web.
van der Raadt, Bas; Gordijn, Jaap; Yu, Eric
Exploring Web Services Ideas from a Business Value Perspective Inproceedings
In: Atlee, Joanne; Roland, Colette (Ed.): Proceedings of the 2005 13th IEEE International Conference on Requirements Engineering (RE '05), pp. 53-62, IEEE CS, Los Alamitos, CA, 2005.
@inproceedings{vdRaadt2005WebServices,
title = {Exploring Web Services Ideas from a Business Value Perspective},
author = {Bas van der Raadt and Jaap Gordijn and Eric Yu},
editor = {Joanne Atlee and Colette Roland},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/vdRaadt2005WebServices.pdf},
year = {2005},
date = {2005-01-01},
booktitle = {Proceedings of the 2005 13th IEEE International Conference on Requirements Engineering (RE '05)},
pages = {53-62},
publisher = {IEEE CS},
address = {Los Alamitos, CA},
abstract = {Emerging web services technologies provide an open infrastructure for automated business interaction, thereby creating new opportunities for business actors to collaborate within a networked constellation of enterprises via the Internet. The basis for a viable network of web services (the supporting information system of such a networked constellation of enterprises) is a value model that shows sound value propositions to all actors involved. Requirements engineering techniques can be developed to support:
(1) exploring alternative business models, and (2) evaluating alternatives on their economic viability, leading into the design and implementation of technical systems. In this paper we present a Business-oriented Approach Supporting web Services Idea Exploration (BASSIE), which exploits the synergy between the agent- and goal-oriented i* framework and the value-based e3value framework. The approach iterates between exploration of structural alternatives and qualitative evaluation using i*, and quantitative modeling and evaluation of business value using e3value. The approach is illustrated with a real-life case study in digital music distribution.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Emerging web services technologies provide an open infrastructure for automated business interaction, thereby creating new opportunities for business actors to collaborate within a networked constellation of enterprises via the Internet. The basis for a viable network of web services (the supporting information system of such a networked constellation of enterprises) is a value model that shows sound value propositions to all actors involved. Requirements engineering techniques can be developed to support:
(1) exploring alternative business models, and (2) evaluating alternatives on their economic viability, leading into the design and implementation of technical systems. In this paper we present a Business-oriented Approach Supporting web Services Idea Exploration (BASSIE), which exploits the synergy between the agent- and goal-oriented i* framework and the value-based e3value framework. The approach iterates between exploration of structural alternatives and qualitative evaluation using i*, and quantitative modeling and evaluation of business value using e3value. The approach is illustrated with a real-life case study in digital music distribution.
(1) exploring alternative business models, and (2) evaluating alternatives on their economic viability, leading into the design and implementation of technical systems. In this paper we present a Business-oriented Approach Supporting web Services Idea Exploration (BASSIE), which exploits the synergy between the agent- and goal-oriented i* framework and the value-based e3value framework. The approach iterates between exploration of structural alternatives and qualitative evaluation using i*, and quantitative modeling and evaluation of business value using e3value. The approach is illustrated with a real-life case study in digital music distribution.
Gordijn, Jaap; Osterwalder, Alexander; Pigneur, Yves
Comparing two Business Model Ontologies for Designing e-Business Models and Value Constellations Inproceedings
In: Vogel, D. R.; Walden, P.; Gricar, J.; Lenart, G. (Ed.): Proceedings of the 18th BLED conference (e-Integration in Action), pp. cdrom,, University of Maribor, Maribor, SL, 2005.
@inproceedings{Gordijn2005e3valueBMO,
title = {Comparing two Business Model Ontologies for Designing e-Business Models and Value Constellations},
author = {Jaap Gordijn and Alexander Osterwalder and Yves Pigneur},
editor = {D. R. Vogel and P. Walden and J. Gricar and G. Lenart},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Gordijn2005e3valueBMO.pdf},
year = {2005},
date = {2005-01-01},
booktitle = {Proceedings of the 18th BLED conference (e-Integration in Action)},
pages = {cdrom,},
publisher = {University of Maribor},
address = {Maribor, SL},
abstract = {Business models have been an important topic in various disciplines and particularly e-business. Yet, little research has tempted to compare and integrate the different business model approaches. This paper compares two business model ontologies, the Business Model Ontology BMO and the e3value ontology, for the design of business models and value constellations. For that purpose it introduces a framework that allows the comparison of different conceptual approaches to business models. The two ontologies are illustrated through a case study in the domain of rights music management. The outcome of the analysis is twofold. Firstly, it permits a better understanding of business model research. Secondly, it highlights the possible paths to integrate the two ontologies in order to improve the representation, design, and analysis of business models.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Business models have been an important topic in various disciplines and particularly e-business. Yet, little research has tempted to compare and integrate the different business model approaches. This paper compares two business model ontologies, the Business Model Ontology BMO and the e3value ontology, for the design of business models and value constellations. For that purpose it introduces a framework that allows the comparison of different conceptual approaches to business models. The two ontologies are illustrated through a case study in the domain of rights music management. The outcome of the analysis is twofold. Firstly, it permits a better understanding of business model research. Secondly, it highlights the possible paths to integrate the two ontologies in order to improve the representation, design, and analysis of business models.
Janssen, Wil; Buuren, Rene; Gordijn, Jaap
Business Case Modelling for E-Services Inproceedings
In: Vogel, D. R.; Walden, P.; Gricar, J.; Lenart, G. (Ed.): Proceedings of the 18th BLED conference (e-Integration in Action), pp. cdrom,, University of Maribor, Maribor, SL, 2005.
@inproceedings{Janssen2005BCMeServ,
title = {Business Case Modelling for E-Services},
author = {Wil Janssen and Rene Buuren and Jaap Gordijn},
editor = {D. R. Vogel and P. Walden and J. Gricar and G. Lenart},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Janssen2005BCMeServ.pdf},
year = {2005},
date = {2005-01-01},
booktitle = {Proceedings of the 18th BLED conference (e-Integration in Action)},
pages = {cdrom,},
publisher = {University of Maribor},
address = {Maribor, SL},
abstract = {In this paper we show how business value modelling and enterprise architecture can blend into an integral approach for modelling e-services business cases. The approach, building upon e3value and ArchiMate, allows to link in a single model. The approach is illustrated on by the business case model of a
virtual laboratory in the process industry. First experiences have shown significant value in the approach for different stakeholders (managers and engineers).},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
In this paper we show how business value modelling and enterprise architecture can blend into an integral approach for modelling e-services business cases. The approach, building upon e3value and ArchiMate, allows to link in a single model. The approach is illustrated on by the business case model of a
virtual laboratory in the process industry. First experiences have shown significant value in the approach for different stakeholders (managers and engineers).
virtual laboratory in the process industry. First experiences have shown significant value in the approach for different stakeholders (managers and engineers).
Kartseva, Vera; Gordijn, Jaap; Tan, Yao-Hua
Designing Control Mechanisms for Value Webs: The Internet Radio Case Study Inproceedings
In: Vogel, D. R.; Walden, P.; Gricar, J.; Lenart, G. (Ed.): Proceedings of the 18th BLED conference (e-Integration in Action), pp. cdrom,, University of Maribor, Maribor, SL, 2005.
@inproceedings{Kartseva2005DesigningControls,
title = {Designing Control Mechanisms for Value Webs: The Internet Radio Case Study},
author = {Vera Kartseva and Jaap Gordijn and Yao-Hua Tan},
editor = {D. R. Vogel and P. Walden and J. Gricar and G. Lenart},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Kartseva2005DesigningControls.pdf},
year = {2005},
date = {2005-01-01},
booktitle = {Proceedings of the 18th BLED conference (e-Integration in Action)},
pages = {cdrom,},
publisher = {University of Maribor},
address = {Maribor, SL},
abstract = {In a network of organisations the design of appropriate control mechanisms is important to prevent and detect opportunistic behaviour of the members of the network. In most cases, control mechanisms can already be seen in the business value model, because most controls add new exchanges of economic value between enterprises. However, controls encompass also operational aspects, not
covered by business value models, but which are important for the understanding and operation of controls. We developed the e3-value+ methodology for designing
inter-organisational control mechanisms, based on analysing value aspects of network organisations. We illustrate it with the case for the distribution of music tracks via Internet radio, where we apply the methodology to design a control to monitor whether Internet radio stations and Right Societies cleared the right amount of tracks. We present the control mechanism not only from a business value model perspective, but also from an operational perspective, thus showing that the control can indeed be implemented.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
In a network of organisations the design of appropriate control mechanisms is important to prevent and detect opportunistic behaviour of the members of the network. In most cases, control mechanisms can already be seen in the business value model, because most controls add new exchanges of economic value between enterprises. However, controls encompass also operational aspects, not
covered by business value models, but which are important for the understanding and operation of controls. We developed the e3-value+ methodology for designing
inter-organisational control mechanisms, based on analysing value aspects of network organisations. We illustrate it with the case for the distribution of music tracks via Internet radio, where we apply the methodology to design a control to monitor whether Internet radio stations and Right Societies cleared the right amount of tracks. We present the control mechanism not only from a business value model perspective, but also from an operational perspective, thus showing that the control can indeed be implemented.
covered by business value models, but which are important for the understanding and operation of controls. We developed the e3-value+ methodology for designing
inter-organisational control mechanisms, based on analysing value aspects of network organisations. We illustrate it with the case for the distribution of music tracks via Internet radio, where we apply the methodology to design a control to monitor whether Internet radio stations and Right Societies cleared the right amount of tracks. We present the control mechanism not only from a business value model perspective, but also from an operational perspective, thus showing that the control can indeed be implemented.
Kartseva, Vera; Gordijn, Jaap; Tan, Yao-Hua
Towards a Modelling Tool for Designing Control Mechanisms in Network Organisations Journal Article
In: International Journal of Electronic Commerce, vol. 10, no. 2, pp. 57-84, 2005.
@article{Kartseva2005ModellingTool,
title = {Towards a Modelling Tool for Designing Control Mechanisms in Network Organisations},
author = {Vera Kartseva and Jaap Gordijn and Yao-Hua Tan},
year = {2005},
date = {2005-01-01},
journal = {International Journal of Electronic Commerce},
volume = {10},
number = {2},
pages = {57-84},
publisher = {M.E. Sharpe},
abstract = {In network organisations and electronic commerce control mechanisms to guarantee inter-organisational contract compliance are important tools to enhance trust in a fair business transaction. We propose the e3-value/control design methodology for designing controls for network organisations. The e3-value/control design methodology
is an extension of the e3-value design methodology for business models, which is focussed on modelling economic value exchanges between the organizations of a network, rather than operational processes between them. We argue that a methodology for designing control mechanisms should include three steps: (1) the design of an inter-organisational value exchange model of a network, (2) the analysis of inter-organisational control problems within the network, i.e. the analysis of possible violations of contractual obligations related to the value model, and (3) the design of control mechanisms to detect or prevent such control problems. We illustrate the usability of the e3-value/control design methodology in a case from the electricity industry.},
keywords = {},
pubstate = {published},
tppubtype = {article}
}
In network organisations and electronic commerce control mechanisms to guarantee inter-organisational contract compliance are important tools to enhance trust in a fair business transaction. We propose the e3-value/control design methodology for designing controls for network organisations. The e3-value/control design methodology
is an extension of the e3-value design methodology for business models, which is focussed on modelling economic value exchanges between the organizations of a network, rather than operational processes between them. We argue that a methodology for designing control mechanisms should include three steps: (1) the design of an inter-organisational value exchange model of a network, (2) the analysis of inter-organisational control problems within the network, i.e. the analysis of possible violations of contractual obligations related to the value model, and (3) the design of control mechanisms to detect or prevent such control problems. We illustrate the usability of the e3-value/control design methodology in a case from the electricity industry.
is an extension of the e3-value design methodology for business models, which is focussed on modelling economic value exchanges between the organizations of a network, rather than operational processes between them. We argue that a methodology for designing control mechanisms should include three steps: (1) the design of an inter-organisational value exchange model of a network, (2) the analysis of inter-organisational control problems within the network, i.e. the analysis of possible violations of contractual obligations related to the value model, and (3) the design of control mechanisms to detect or prevent such control problems. We illustrate the usability of the e3-value/control design methodology in a case from the electricity industry.
Eck, Pascal; Yamamoto, Rieko; Gordijn, Jaap; Wieringa, Roel
Cross-organizational workflows. A classification of design decisions Miscellaneous
2005.
@misc{vanEck2005WorkflowsCaise,
title = {Cross-organizational workflows. A classification of design decisions},
author = {Pascal Eck and Rieko Yamamoto and Jaap Gordijn and Roel Wieringa},
editor = {O. Belo and J. Eder and Oscar Pastor and J. Falcao e Cunha},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/vanEck2005WorkflowsCaise.pdf},
year = {2005},
date = {2005-01-01},
booktitle = {Proceedings of the CAiSE-05 Forum, The 17th Conference on Advanced Information Systems Engineering, Porto, Portugal, Revised Short Papers},
pages = {51-56},
publisher = {Faculdade de Engenharia da Universidade do Porto},
abstract = {Web service technology enables organizations to open up their business processes and engage in tightly coupled business networks to jointly offer goods and services. This paper systematically investigates all decisions that have
to be made in the design of such networks and the processes carried out by its participants. Three areas of different kinds of design decisions are identified: the value modeling area, which addresses economic viability of the network, the collaboration modeling area, which addresses how business partners interact to produce the goods or services identified in the value modeling area, and the workflow modeling area, which addresses the design of internal processes needed for the interactions identified in the collaboration modeling area.We show, by reporting on
a real-world case study, that there are significant differences between these areas: design decisions are unique for each area, IT support for collaboration processes
is orthogonal to IT support for workflows, and the role of web choreography standards such as BPEL4WS differs for both of them.},
keywords = {},
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Web service technology enables organizations to open up their business processes and engage in tightly coupled business networks to jointly offer goods and services. This paper systematically investigates all decisions that have
to be made in the design of such networks and the processes carried out by its participants. Three areas of different kinds of design decisions are identified: the value modeling area, which addresses economic viability of the network, the collaboration modeling area, which addresses how business partners interact to produce the goods or services identified in the value modeling area, and the workflow modeling area, which addresses the design of internal processes needed for the interactions identified in the collaboration modeling area.We show, by reporting on
a real-world case study, that there are significant differences between these areas: design decisions are unique for each area, IT support for collaboration processes
is orthogonal to IT support for workflows, and the role of web choreography standards such as BPEL4WS differs for both of them.
to be made in the design of such networks and the processes carried out by its participants. Three areas of different kinds of design decisions are identified: the value modeling area, which addresses economic viability of the network, the collaboration modeling area, which addresses how business partners interact to produce the goods or services identified in the value modeling area, and the workflow modeling area, which addresses the design of internal processes needed for the interactions identified in the collaboration modeling area.We show, by reporting on
a real-world case study, that there are significant differences between these areas: design decisions are unique for each area, IT support for collaboration processes
is orthogonal to IT support for workflows, and the role of web choreography standards such as BPEL4WS differs for both of them.
Baida, Ziv; Gordijn, Jaap; Saele, Hanne; Akkermans, Hans; Morch, Andrei Z.
An Ontological Approach for Eliciting and Understanding Needs in e-Services Inproceedings
In: Proceedings of The 17th International Conference on Advanced Information Systems Engineering (CAiSE 2005), volume 3520 of Lecture Notes in Computer Science (LNCS), pp. 400-414, Springer Verlag, Berlin, D, 2005.
@inproceedings{Baida2005ServiceOntology,
title = {An Ontological Approach for Eliciting and Understanding Needs in e-Services},
author = {Ziv Baida and Jaap Gordijn and Hanne Saele and Hans Akkermans and Andrei Z. Morch},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Baida2005ServiceOntology.pdf},
year = {2005},
date = {2005-01-01},
booktitle = {Proceedings of The 17th International Conference on Advanced Information Systems Engineering (CAiSE 2005), volume 3520 of Lecture Notes in Computer Science (LNCS)},
pages = {400-414},
publisher = {Springer Verlag},
address = {Berlin, D},
abstract = {The lack of a good understanding of customer needs within eservice initiatives caused severe financial losses in the Norwegian energy sector, resulting in the failure of e-service initiatives offering packages of independent services. One of the causes was a poor elicitation and
understanding of the e-services at hand. In this paper, we propose an ontologically founded approach (1) to describe customer needs, and the necessary e-services that satisfy such needs, and (2) to bundle elementary e-services into needs-satisfying e-service bundles. The ontology as well as
the associated reasoning mechanisms are codified in RDFS to enable software support for need elicitation and service bundling. A case study from the Norwegian energy sector is used to demonstrate how we put our theory into practice.},
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The lack of a good understanding of customer needs within eservice initiatives caused severe financial losses in the Norwegian energy sector, resulting in the failure of e-service initiatives offering packages of independent services. One of the causes was a poor elicitation and
understanding of the e-services at hand. In this paper, we propose an ontologically founded approach (1) to describe customer needs, and the necessary e-services that satisfy such needs, and (2) to bundle elementary e-services into needs-satisfying e-service bundles. The ontology as well as
the associated reasoning mechanisms are codified in RDFS to enable software support for need elicitation and service bundling. A case study from the Norwegian energy sector is used to demonstrate how we put our theory into practice.
understanding of the e-services at hand. In this paper, we propose an ontologically founded approach (1) to describe customer needs, and the necessary e-services that satisfy such needs, and (2) to bundle elementary e-services into needs-satisfying e-service bundles. The ontology as well as
the associated reasoning mechanisms are codified in RDFS to enable software support for need elicitation and service bundling. A case study from the Norwegian energy sector is used to demonstrate how we put our theory into practice.
Baida, Ziv; Gordijn, Jaap; Akkermans, Hans; Saele, Hanne; Morch, Andrei Z.
Finding e-Service Offerings by Computer-supported Customer Need Reasoning Journal Article
In: International Journal of E-Business Research (IJEBR), vol. 1, no. 3, pp. 91-112, 2005.
@article{Baida2005IJEBR,
title = {Finding e-Service Offerings by Computer-supported Customer Need Reasoning},
author = {Ziv Baida and Jaap Gordijn and Hans Akkermans and Hanne Saele and Andrei Z. Morch},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Kartseva2005ModellingTool.pdf},
year = {2005},
date = {2005-01-01},
journal = {International Journal of E-Business Research (IJEBR)},
volume = {1},
number = {3},
pages = {91-112},
publisher = {IDEA Group Inc.},
abstract = {We outline a rigorous approach that models how companies can electronically offer packages of independent services (service bundles). Its objective is to support prospective Website visitors in defining and buying service bundles that fit their specific needs and demands. The various services in the bundle may be offered by different suppliers. To enable this scenario, it is necessary that software can reason about customer needs and available service offerings. Our approach for tackling this issue is based on recent advances in computer and information science, where information about a domain at hand is conceptualized and formalized using ontologies and subsequently represented in machine-interpretable form. The substantive part from our ontology derives from broadly accepted service management and marketing concepts from business studies literature. In earlier work, we concentrated on the service bundling
process itself. In the present chapter, we discuss how to ensure that the created bundles indeed meet customer demands. Experience of Norwegian energy utilities shows that severe financial losses can be caused when companies offer service bundles without a solid foundation for the
bundle-creation process and without an in-depth understanding of customer needs and demands. We use a running case example from the Norwegian energy sector to demonstrate how we put theory into practice.},
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We outline a rigorous approach that models how companies can electronically offer packages of independent services (service bundles). Its objective is to support prospective Website visitors in defining and buying service bundles that fit their specific needs and demands. The various services in the bundle may be offered by different suppliers. To enable this scenario, it is necessary that software can reason about customer needs and available service offerings. Our approach for tackling this issue is based on recent advances in computer and information science, where information about a domain at hand is conceptualized and formalized using ontologies and subsequently represented in machine-interpretable form. The substantive part from our ontology derives from broadly accepted service management and marketing concepts from business studies literature. In earlier work, we concentrated on the service bundling
process itself. In the present chapter, we discuss how to ensure that the created bundles indeed meet customer demands. Experience of Norwegian energy utilities shows that severe financial losses can be caused when companies offer service bundles without a solid foundation for the
bundle-creation process and without an in-depth understanding of customer needs and demands. We use a running case example from the Norwegian energy sector to demonstrate how we put theory into practice.
process itself. In the present chapter, we discuss how to ensure that the created bundles indeed meet customer demands. Experience of Norwegian energy utilities shows that severe financial losses can be caused when companies offer service bundles without a solid foundation for the
bundle-creation process and without an in-depth understanding of customer needs and demands. We use a running case example from the Norwegian energy sector to demonstrate how we put theory into practice.
Wieringa, Roel; Gordijn, Jaap
Value-oriented design of correct service coordination protocols Inproceedings
In: Proceedings of the 20th ACM Symposium on Applied Computing, pp. 1320-1327, ACM Press, 2005.
@inproceedings{Wieringa2005ServiceCoord,
title = {Value-oriented design of correct service coordination protocols},
author = {Roel Wieringa and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Wieringa2005ServiceCoord.pdf},
year = {2005},
date = {2005-01-01},
booktitle = {Proceedings of the 20th ACM Symposium on Applied Computing},
pages = {1320-1327},
publisher = {ACM Press},
abstract = {The rapid growth of service coordination languages creates a need for methodological support for coordination design. Coordination design differs from workflow design because a coordination process connects different businesses that can each make design decisions independently from the others, and no business is interested in supporting the business processes of others. In multi-business cooperative design, design decisions are only supported by all businesses if they contribute to the profitability of each participating business. So in order to make coordination design decisions supported by all participating businesses, requirements for a coordination process should be derived from the business model that makes the coordination profitable for each participating business. We claim that this business model is essentially a model of intended value exchanges. We model the intended value exchanges of a business model as e3-value value models and coordination processes as UML activity diagrams. The contribution of the paper is then to propose and discuss a criterion according to which a service coordination process must be correct with respect to a value exchange model. This correctness is necessary to gain business support for the process. Finally, we discuss methodological consequences of this approach for service coordination process design.},
keywords = {},
pubstate = {published},
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}
The rapid growth of service coordination languages creates a need for methodological support for coordination design. Coordination design differs from workflow design because a coordination process connects different businesses that can each make design decisions independently from the others, and no business is interested in supporting the business processes of others. In multi-business cooperative design, design decisions are only supported by all businesses if they contribute to the profitability of each participating business. So in order to make coordination design decisions supported by all participating businesses, requirements for a coordination process should be derived from the business model that makes the coordination profitable for each participating business. We claim that this business model is essentially a model of intended value exchanges. We model the intended value exchanges of a business model as e3-value value models and coordination processes as UML activity diagrams. The contribution of the paper is then to propose and discuss a criterion according to which a service coordination process must be correct with respect to a value exchange model. This correctness is necessary to gain business support for the process. Finally, we discuss methodological consequences of this approach for service coordination process design.
Gordijn, Jaap; Tan, Yao-Hua
A Design Methodology for Modeling Trustworthy Value Webs Journal Article
In: International Journal of Electronic Commerce, vol. 9, no. 3, pp. 31-48, 2005.
@article{Gordijn2005TrustWorthyWebs,
title = {A Design Methodology for Modeling Trustworthy Value Webs},
author = {Jaap Gordijn and Yao-Hua Tan},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Gordijn2005TrustWorthyWebs.pdf},
year = {2005},
date = {2005-01-01},
journal = {International Journal of Electronic Commerce},
volume = {9},
number = {3},
pages = {31-48},
publisher = {M.E. Sharpe},
address = {Armonk, NY},
abstract = {In this paper we introduce a design methodology for business models from two perspectives: the value web perspective and the trust perspective. The value web perspective models the creation, distribution, and consumption of goods or services of economic value in a network of multiple enterprises and end-consumers. The goal of the methodology is to create a shared understanding of a business model for all actors
involved, and to assess the potential profitability. The trust perspective describes how value webs can be expanded with trustworthy control procedures thus enhancing confidence of actors in each other to enable trading. We present a first outline of a formal theory to design trustworthy control procedures in the setting of the e3value methodology.},
keywords = {},
pubstate = {published},
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In this paper we introduce a design methodology for business models from two perspectives: the value web perspective and the trust perspective. The value web perspective models the creation, distribution, and consumption of goods or services of economic value in a network of multiple enterprises and end-consumers. The goal of the methodology is to create a shared understanding of a business model for all actors
involved, and to assess the potential profitability. The trust perspective describes how value webs can be expanded with trustworthy control procedures thus enhancing confidence of actors in each other to enable trading. We present a first outline of a formal theory to design trustworthy control procedures in the setting of the e3value methodology.
involved, and to assess the potential profitability. The trust perspective describes how value webs can be expanded with trustworthy control procedures thus enhancing confidence of actors in each other to enable trading. We present a first outline of a formal theory to design trustworthy control procedures in the setting of the e3value methodology.
Wieringa, Roel; Gordijn, Jaap; Eck, Pascal
Value-Based Business-IT Alignment in Networked Constellations of Enterprises Inproceedings
In: Cox, Karl; Dubois, Eric; Pigneur, Yves; Bleistein, Steven J.; Verner, June; Davis, Alan M.; Wieringa, Roel (Ed.): Proceedings of REBNITA 2005, 1st International Workshop on Requirements Engineering for Business Need and IT Alignment, pp. 38-43, University of New South Wales Press, New South Wales (AU), 2005.
@inproceedings{Wieringa2005VBIT,
title = {Value-Based Business-IT Alignment in Networked Constellations of Enterprises},
author = {Roel Wieringa and Jaap Gordijn and Pascal Eck},
editor = {Karl Cox and Eric Dubois and Yves Pigneur and Steven J. Bleistein and June Verner and Alan M. Davis and Roel Wieringa},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Wieringa2005VBIT.pdf},
year = {2005},
date = {2005-01-01},
urldate = {2005-01-01},
booktitle = {Proceedings of REBNITA 2005, 1st International Workshop on Requirements Engineering for Business Need and IT Alignment},
pages = {38-43},
publisher = {University of New South Wales Press},
address = {New South Wales (AU)},
abstract = {Business-ICT alignment is the problem of matching ICTservices with the requirements of the business. In businesses of any significant size, business-ICT alignment is a hard problem, which is currently not solved completely. With the advent of networked constellations of enterprises, the problem gets a new dimension, because in such a network, there is not a single point of authority for making decisions about ICT support to solve conflicts in requirements these various enterprises may have. Network constellations exist when different businesses decide to cooperate by means of ICT networks, but they also exist in large corporations, which often consist of nearly independent business units, and thus have no single point of authority anymore. In this position paper we discuss the need for several solution techniques to address the problem of business-ICT alignment in networked constellations. Such techniques include: RE techniques to describe networked value constellations requesting and offering ICT services as economic value. These techniques should allow reasoning about the matching of business needs with available ICT services in the constellation. RE techniques to design a networked ICT architecture that supports ICT services required by the business, taking the value offered by those services, and the costs incurred by the architecture, into account. Models of decision processes about ICT services and their architecture, and maturity models of those processes. The techniques and methods will be developed and validated using case studies and action research.},
keywords = {},
pubstate = {published},
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}
Business-ICT alignment is the problem of matching ICTservices with the requirements of the business. In businesses of any significant size, business-ICT alignment is a hard problem, which is currently not solved completely. With the advent of networked constellations of enterprises, the problem gets a new dimension, because in such a network, there is not a single point of authority for making decisions about ICT support to solve conflicts in requirements these various enterprises may have. Network constellations exist when different businesses decide to cooperate by means of ICT networks, but they also exist in large corporations, which often consist of nearly independent business units, and thus have no single point of authority anymore. In this position paper we discuss the need for several solution techniques to address the problem of business-ICT alignment in networked constellations. Such techniques include: RE techniques to describe networked value constellations requesting and offering ICT services as economic value. These techniques should allow reasoning about the matching of business needs with available ICT services in the constellation. RE techniques to design a networked ICT architecture that supports ICT services required by the business, taking the value offered by those services, and the costs incurred by the architecture, into account. Models of decision processes about ICT services and their architecture, and maturity models of those processes. The techniques and methods will be developed and validated using case studies and action research.
Pedrinaci, Carlos; Baida, Ziv; Akkermans, Hans; Bernaras, Amaia; Gordijn, Jaap; Smithers, Tim
Music Rights Clearance: Business Analysis and Delivery Inproceedings
In: Proceedings of the 6th International Conference on Electronic Commerce and Web Technologies, volume 3590 of Lecture Notes in Computer Science (LNCS), pp. 198-207, Springer Verlag, Berlin, D, 2005.
@inproceedings{Pedrinaci2005MusicRightsClearance,
title = {Music Rights Clearance: Business Analysis and Delivery},
author = {Carlos Pedrinaci and Ziv Baida and Hans Akkermans and Amaia Bernaras and Jaap Gordijn and Tim Smithers},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Pedrinaci2005MusicRightsClearance.pdf},
year = {2005},
date = {2005-01-01},
urldate = {2005-01-01},
booktitle = {Proceedings of the 6th International Conference on Electronic Commerce and Web Technologies, volume 3590 of Lecture Notes in Computer Science (LNCS)},
pages = {198-207},
publisher = {Springer Verlag},
address = {Berlin, D},
abstract = {Semantic Web Services can be seen as remote Problem Solving
Methods offered via the Web through platform and language independent interfaces. They can be seamlessly integrated to achieve more complex functionality by composing pre-existing software components. Despite technical advantages surrounding Semantic Web Services technologies, their perspective overlooks the commercial aspects of services
in the real non-IT world, and is therefore incomplete and limiting. Real-world services business activities such as insurances, medical services, ADSL etc have nowadays an increasing social and economic importance. Important trends are the bundling of services and a growing customer-need orientation. Thus, there is a need for a computational background for describing real-world services and applying knowledge based technologies for reasoning about them: configuring composite services and analysing them from a business perspective.We have developed ontologies and software tools to fill this gap, and applied them to industrial case studies. We present here a case study from the music industry, going from the analysis of a new business scenario to the development of an application called Xena that coordinates IT infrastructures in order
to provide a profitable service that reflects major business principles. As opposed to currently proposed solutions in the Semantic Web Services community, our system is an automated implementation of a real-world service where important business decisions can be traced back.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Semantic Web Services can be seen as remote Problem Solving
Methods offered via the Web through platform and language independent interfaces. They can be seamlessly integrated to achieve more complex functionality by composing pre-existing software components. Despite technical advantages surrounding Semantic Web Services technologies, their perspective overlooks the commercial aspects of services
in the real non-IT world, and is therefore incomplete and limiting. Real-world services business activities such as insurances, medical services, ADSL etc have nowadays an increasing social and economic importance. Important trends are the bundling of services and a growing customer-need orientation. Thus, there is a need for a computational background for describing real-world services and applying knowledge based technologies for reasoning about them: configuring composite services and analysing them from a business perspective.We have developed ontologies and software tools to fill this gap, and applied them to industrial case studies. We present here a case study from the music industry, going from the analysis of a new business scenario to the development of an application called Xena that coordinates IT infrastructures in order
to provide a profitable service that reflects major business principles. As opposed to currently proposed solutions in the Semantic Web Services community, our system is an automated implementation of a real-world service where important business decisions can be traced back.
Methods offered via the Web through platform and language independent interfaces. They can be seamlessly integrated to achieve more complex functionality by composing pre-existing software components. Despite technical advantages surrounding Semantic Web Services technologies, their perspective overlooks the commercial aspects of services
in the real non-IT world, and is therefore incomplete and limiting. Real-world services business activities such as insurances, medical services, ADSL etc have nowadays an increasing social and economic importance. Important trends are the bundling of services and a growing customer-need orientation. Thus, there is a need for a computational background for describing real-world services and applying knowledge based technologies for reasoning about them: configuring composite services and analysing them from a business perspective.We have developed ontologies and software tools to fill this gap, and applied them to industrial case studies. We present here a case study from the music industry, going from the analysis of a new business scenario to the development of an application called Xena that coordinates IT infrastructures in order
to provide a profitable service that reflects major business principles. As opposed to currently proposed solutions in the Semantic Web Services community, our system is an automated implementation of a real-world service where important business decisions can be traced back.
2004
Akkermans, Hans; Baida, Ziv; Gordijn, Jaap
Value Webs: Ontology-Based Bundling of Real-World Services Journal Article
In: IEEE Intelligent Systems, vol. 19, no. 44, pp. 23-32, 2004.
@article{Akkermans2004Services,
title = {Value Webs: Ontology-Based Bundling of Real-World Services},
author = {Hans Akkermans and Ziv Baida and Jaap Gordijn},
url = {http://www.computer.org/portal/web/csdl/doi/10.1109/MIS.2004.35},
year = {2004},
date = {2004-07-01},
journal = {IEEE Intelligent Systems},
volume = {19},
number = {44},
pages = {23-32},
abstract = {The OBELIX project has developed a component-based ontology for realworld services, along with methods and tools for graphical modeling of services and for knowledge-based configuration of service bundles.},
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}
The OBELIX project has developed a component-based ontology for realworld services, along with methods and tools for graphical modeling of services and for knowledge-based configuration of service bundles.
Eck, Pascal; Gordijn, Jaap; Wieringa, Roel
Risk-Driven Conceptual Modeling of Outsourcing Decisions Inproceedings
In: Atzeni, Paolo (Ed.): Conceptual Modeling -- ER 2004. Proceedings of the 23rd International Conference on Conceptual Modeling, Springer-Verlag, 2004.
@inproceedings{EckRisk04,
title = {Risk-Driven Conceptual Modeling of Outsourcing Decisions},
author = {Pascal Eck and Jaap Gordijn and Roel Wieringa},
editor = {Paolo Atzeni},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/EckRisk04.pdf},
year = {2004},
date = {2004-01-01},
booktitle = {Conceptual Modeling -- ER 2004. Proceedings of the 23rd International Conference on Conceptual Modeling},
volume = {3288},
number = {709--723},
publisher = {Springer-Verlag},
series = {LNCS},
abstract = {In the current networked world, outsourcing of information technology or even of entire business processes is often a prominent design alternative. In the general case, outsourcing is the distribution of economically viable activities over a collection of networked organizations. To evaluate outsourcing decision alternatives, we need to make a conceptual model of each of them. However, in an outsourcing situation, many actors are involved that are reluctant to spend too many resources on exploring alternatives that are not known to be cost-effective. Moreover, the particular risks involved in a specific outsourcing decision have to be identified as early as possible to focus the decision-making process. In this paper, we present a risk-driven approach to conceptual modeling of outsourcing decision alternatives, in which we model just enough of each alternative to be able to make the decision. We illustrate our approach with an example.},
keywords = {},
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In the current networked world, outsourcing of information technology or even of entire business processes is often a prominent design alternative. In the general case, outsourcing is the distribution of economically viable activities over a collection of networked organizations. To evaluate outsourcing decision alternatives, we need to make a conceptual model of each of them. However, in an outsourcing situation, many actors are involved that are reluctant to spend too many resources on exploring alternatives that are not known to be cost-effective. Moreover, the particular risks involved in a specific outsourcing decision have to be identified as early as possible to focus the decision-making process. In this paper, we present a risk-driven approach to conceptual modeling of outsourcing decision alternatives, in which we model just enough of each alternative to be able to make the decision. We illustrate our approach with an example.
Kartseva, Vera; Gordijn, Jaap; Tan, Yao-Hua
Analysing preventative and detective control mechanisms in international trade using value modelling Inproceedings
In: Janssen, Marijn; Sol, Henk G.; Wagenaar, Rene W. (Ed.): Proceedings of the 6th International Conference on Electronic Commerce, pp. 51-18, ACM Press, 2004.
@inproceedings{PrevDetControlsKartseva04,
title = {Analysing preventative and detective control mechanisms in international trade using value modelling},
author = {Vera Kartseva and Jaap Gordijn and Yao-Hua Tan},
editor = {Marijn Janssen and Henk G. Sol and Rene W. Wagenaar},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/PrevDetControlsKartseva04.pdf},
year = {2004},
date = {2004-01-01},
booktitle = {Proceedings of the 6th International Conference on Electronic Commerce},
pages = {51-18},
publisher = {ACM Press},
abstract = {Exploration and development of e-business models takes a series of viewpoints. One important perspective is the value web perspective, which can be modelled using the e3value
methodology. However this perspective supposes a perfectly
honest world, an assumption which turns out to be not true in practice. As a consequence, it is important to explore fraudulent behaviour of actors in value web, preferably by using a lightweight and graphical approach similar to the e3value methodology. Using a real-life e-business scenario (Bill of Lading) we show that e3value, with some extensions, is capable of modelling a control perspective that captures mechanisms for preventive and detective controls. Additionally, we show that such controls themselves can be seen as a kind of commercial services.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Exploration and development of e-business models takes a series of viewpoints. One important perspective is the value web perspective, which can be modelled using the e3value
methodology. However this perspective supposes a perfectly
honest world, an assumption which turns out to be not true in practice. As a consequence, it is important to explore fraudulent behaviour of actors in value web, preferably by using a lightweight and graphical approach similar to the e3value methodology. Using a real-life e-business scenario (Bill of Lading) we show that e3value, with some extensions, is capable of modelling a control perspective that captures mechanisms for preventive and detective controls. Additionally, we show that such controls themselves can be seen as a kind of commercial services.
methodology. However this perspective supposes a perfectly
honest world, an assumption which turns out to be not true in practice. As a consequence, it is important to explore fraudulent behaviour of actors in value web, preferably by using a lightweight and graphical approach similar to the e3value methodology. Using a real-life e-business scenario (Bill of Lading) we show that e3value, with some extensions, is capable of modelling a control perspective that captures mechanisms for preventive and detective controls. Additionally, we show that such controls themselves can be seen as a kind of commercial services.
Gordijn, Jaap
E-business value modelling using the e3-value ontology Book Chapter
In: Curry, W. L. (Ed.): Value creation form e-business models, Chapter 5, pp. 98–127, Elsevies Butterworth-Heinemann, Oxford, UK, 2004, (Preprint available).
@inbook{GordijnBusinessOntologies2004.,
title = {E-business value modelling using the e3-value ontology},
author = {Jaap Gordijn},
editor = {W. L. Curry},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/GordijnBusinessOntologies2004.pdf},
year = {2004},
date = {2004-01-01},
booktitle = {Value creation form e-business models},
pages = {98--127},
publisher = {Elsevies Butterworth-Heinemann},
address = {Oxford, UK},
chapter = {5},
abstract = {A first step in developing eBusiness ideas is to understand such an idea thoroughly. In the recent past, industry has clearly demonstrated that such an understanding lacks or at least is insufficient, resulting in failures and sometimes even bankruptcies. In this chapter we present an approach to design an eBusiness model, called the e3value approach. This approach is ontologically founded in business science, marketing and axiology, but exploits rigorous conceptual modelling as a way of working known from computer science. The aim is that an e3value eBusiness model contributes to a better and shared understanding of the idea at stake, specifically with the respect to its profit drivers. If the model is attributed with various assumptions, such as economic valuation of objects produced, distributed, and consumed, we can derive profitability sheets using the business model. These can be used to assess whether the idea seems to be profitable for all actors involved in the idea. We illustrate the e3value approach by a project we carried out for an Internet Service Provider.},
note = {Preprint available},
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A first step in developing eBusiness ideas is to understand such an idea thoroughly. In the recent past, industry has clearly demonstrated that such an understanding lacks or at least is insufficient, resulting in failures and sometimes even bankruptcies. In this chapter we present an approach to design an eBusiness model, called the e3value approach. This approach is ontologically founded in business science, marketing and axiology, but exploits rigorous conceptual modelling as a way of working known from computer science. The aim is that an e3value eBusiness model contributes to a better and shared understanding of the idea at stake, specifically with the respect to its profit drivers. If the model is attributed with various assumptions, such as economic valuation of objects produced, distributed, and consumed, we can derive profitability sheets using the business model. These can be used to assess whether the idea seems to be profitable for all actors involved in the idea. We illustrate the e3value approach by a project we carried out for an Internet Service Provider.
Zlatev, Zlatko; Eck, Pascal; Wieringa, Roel; Gordijn, Jaap
Goal-Oriented RE for e-services Inproceedings
In: Proceedings of the International Workshop in Service-oriented Requirements Engineering, 2004.
@inproceedings{ZlatevGoal04,
title = {Goal-Oriented RE for e-services},
author = {Zlatko Zlatev and Pascal Eck and Roel Wieringa and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/ZlatevGoal04.pdf},
year = {2004},
date = {2004-01-01},
booktitle = {Proceedings of the International Workshop in Service-oriented Requirements Engineering},
abstract = {Current research in service-oriented computing (SoC) is mainly about technology standards for SoC and the design of software components that implement these standards. In this paper we investigate the problem of requirements engineering (RE) for SoC. We propose a framework for goaloriented RE for e-services that identifies patterns in service provisioning and shows how to compose business models from them. Based on an analysis of 19 business models for e-intermediaries we identified 10 intermediation service patterns and their goals, and show how we can compose new business models from those patterns in a goal-oriented way. We represent the service patterns using value models, which are models that show which value exchanges business patterns engage in. We conclude the paper with a discussion of how this approach can be extended to include business process patterns to perform the services, and software components that support these processes.},
keywords = {},
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Current research in service-oriented computing (SoC) is mainly about technology standards for SoC and the design of software components that implement these standards. In this paper we investigate the problem of requirements engineering (RE) for SoC. We propose a framework for goaloriented RE for e-services that identifies patterns in service provisioning and shows how to compose business models from them. Based on an analysis of 19 business models for e-intermediaries we identified 10 intermediation service patterns and their goals, and show how we can compose new business models from those patterns in a goal-oriented way. We represent the service patterns using value models, which are models that show which value exchanges business patterns engage in. We conclude the paper with a discussion of how this approach can be extended to include business process patterns to perform the services, and software components that support these processes.
Baida, Ziv; Gordijn, Jaap; Morch, Andrei Z.; Saele, Hanne
Ontology-Based Analysis of e-Service Bundles for Networked Enterprises Inproceedings
In: Tan, Yao-Hua; Vogel, D. R. (Ed.): Proceedings of The 17th Bled eCommerce Conference (Bled 2004), pp. cdrom, 2004.
@inproceedings{BaidaSharedTerm04,
title = {Ontology-Based Analysis of e-Service Bundles for Networked Enterprises},
author = {Ziv Baida and Jaap Gordijn and Andrei Z. Morch and Hanne Saele},
editor = {Yao-Hua Tan and D. R. Vogel},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/BaidaSharedTerm04.pdf},
year = {2004},
date = {2004-01-01},
booktitle = {Proceedings of The 17th Bled eCommerce Conference (Bled 2004)},
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abstract = {Model-based approaches to developing multi-enterprise e-Business initiatives help involved enterprises understand the initiatives by creating a shared understanding as a basis for profitability assessment. Still, when developing a business model where multiple potential enterprises may participate in offering a service bundle, complexity increases, and the need arises for automated support for the selection of services to include in the service bundle, implying also a selection of partners to work with. To put it differently, given a set of potential services to include in a business model, we need tools to configure one or more feasible service bundles, and to reason about the pros and cons of service bundles. Then the business analysis can be completed by calculating profitability of these service bundles. The configuration process takes into consideration inherent dependencies between available services. Its output is a set of suggested service bundles, based on these dependencies as well as possibly other given requirements related to service properties as price, quality and more. In this paper we present a methodology for doing all the above. We discuss and exemplify theoretical fundaments for such a methodology, in the framework of an e-Business analysis.},
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Model-based approaches to developing multi-enterprise e-Business initiatives help involved enterprises understand the initiatives by creating a shared understanding as a basis for profitability assessment. Still, when developing a business model where multiple potential enterprises may participate in offering a service bundle, complexity increases, and the need arises for automated support for the selection of services to include in the service bundle, implying also a selection of partners to work with. To put it differently, given a set of potential services to include in a business model, we need tools to configure one or more feasible service bundles, and to reason about the pros and cons of service bundles. Then the business analysis can be completed by calculating profitability of these service bundles. The configuration process takes into consideration inherent dependencies between available services. Its output is a set of suggested service bundles, based on these dependencies as well as possibly other given requirements related to service properties as price, quality and more. In this paper we present a methodology for doing all the above. We discuss and exemplify theoretical fundaments for such a methodology, in the framework of an e-Business analysis.
Kartseva, Vera; Tan, Yao-Hua; Gordijn, Jaap
Developing a Modelling Tool for Designing Control Mechanisms in Network Organisations Inproceedings
In: Tan, Yao-Hua; Vogel, D. R. (Ed.): Proceedings of the 17th Bled International e-Commerce Conference, pp. cdrom, 2004.
@inproceedings{ControlToolKartseva04,
title = {Developing a Modelling Tool for Designing Control Mechanisms in Network Organisations},
author = {Vera Kartseva and Yao-Hua Tan and Jaap Gordijn},
editor = {Yao-Hua Tan and D. R. Vogel},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/ControlToolKartseva04.pdf},
year = {2004},
date = {2004-01-01},
booktitle = {Proceedings of the 17th Bled International e-Commerce Conference},
pages = {cdrom},
abstract = {Contracts and organizational controls to monitor contract compliance are important tools to enhance trust in a fair business transaction in network organisations and electronic commerce in general. In this paper, we propose a design methodology for such contracts and supporting controls, utilizing inter-organisational value models. We argue that a framework for designing control mechanisms should include three steps: design of an inter-organizational value model, analysis of possible violations of contractual obligations underlying this value model, and design of control mechanisms to detect or prevent such violations. It is shown how the e3-value methodology, which was developed to design business value models, can be extended to model obligations of parties. We use concepts and ideas from deontic logic (the logic of obligations and permissions) to develop an extension of e3-value called e3-value+. The e3-value+ approach is a design tool for modelling violations of obligations and control mechanisms to prevent and correct these violations, which can be used in contract drafting and contingency planning for inter-organisational collaboration in network organisations.},
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Contracts and organizational controls to monitor contract compliance are important tools to enhance trust in a fair business transaction in network organisations and electronic commerce in general. In this paper, we propose a design methodology for such contracts and supporting controls, utilizing inter-organisational value models. We argue that a framework for designing control mechanisms should include three steps: design of an inter-organizational value model, analysis of possible violations of contractual obligations underlying this value model, and design of control mechanisms to detect or prevent such violations. It is shown how the e3-value methodology, which was developed to design business value models, can be extended to model obligations of parties. We use concepts and ideas from deontic logic (the logic of obligations and permissions) to develop an extension of e3-value called e3-value+. The e3-value+ approach is a design tool for modelling violations of obligations and control mechanisms to prevent and correct these violations, which can be used in contract drafting and contingency planning for inter-organisational collaboration in network organisations.
Wieringa, Roel; Gordijn, Jaap; Eck, Pascal
ValueFraming:APreludetoSoftwareProblemFraming Inproceedings
In: Cox, Karl; Hall, Jon G.; Rapanotti, Lucia (Ed.): Proceedings of the 1st International Workshop on Advances and Applications of Problem Frames (IWAAPF) at ICSE 2004, pp. 75–84, IEE, 2004.
@inproceedings{WieringaPFrames2004,
title = {ValueFraming:APreludetoSoftwareProblemFraming},
author = {Roel Wieringa and Jaap Gordijn and Pascal Eck},
editor = {Karl Cox and Jon G. Hall and Lucia Rapanotti},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/WieringaPFrames2004.pdf},
year = {2004},
date = {2004-01-01},
booktitle = {Proceedings of the 1st International Workshop on Advances and Applications of Problem Frames (IWAAPF) at ICSE 2004},
pages = {75--84},
publisher = {IEE},
abstract = {Software problem framing is a way to find specifications for software. Software problem frames can be used to structure the environment of a software system (the machine) and specify desired software properties in such a way that we can show that software with these properties will help achieve the required effects in the environment.
Actually framing a software problem, i.e. finding suitable problem frames of a given situation, is creative activity for which no guidelines are currently known. In this paper, we propose to use an idea exploration technique
called e3value to find software problem frames.
The e3value methodology is an approach to help business analysists solve the problem of designing a networked enterprise, defined as a set of businesses or
business units that make money by performing value exchanges over a computer network. The outcome of e3value is viewed by business managers as a solution, but it is a problem for software engineers who have to
implement this idea. In this paper we illustrate the combination of e3value with problem framing by means of a small example from real life, and discuss the research questions that come out of this.},
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Software problem framing is a way to find specifications for software. Software problem frames can be used to structure the environment of a software system (the machine) and specify desired software properties in such a way that we can show that software with these properties will help achieve the required effects in the environment.
Actually framing a software problem, i.e. finding suitable problem frames of a given situation, is creative activity for which no guidelines are currently known. In this paper, we propose to use an idea exploration technique
called e3value to find software problem frames.
The e3value methodology is an approach to help business analysists solve the problem of designing a networked enterprise, defined as a set of businesses or
business units that make money by performing value exchanges over a computer network. The outcome of e3value is viewed by business managers as a solution, but it is a problem for software engineers who have to
implement this idea. In this paper we illustrate the combination of e3value with problem framing by means of a small example from real life, and discuss the research questions that come out of this.
Actually framing a software problem, i.e. finding suitable problem frames of a given situation, is creative activity for which no guidelines are currently known. In this paper, we propose to use an idea exploration technique
called e3value to find software problem frames.
The e3value methodology is an approach to help business analysists solve the problem of designing a networked enterprise, defined as a set of businesses or
business units that make money by performing value exchanges over a computer network. The outcome of e3value is viewed by business managers as a solution, but it is a problem for software engineers who have to
implement this idea. In this paper we illustrate the combination of e3value with problem framing by means of a small example from real life, and discuss the research questions that come out of this.
Kartseva, Vera; Gordijn, Jaap; Tan, Yao-Hua
Value-based business modelling for network organizations: lessons learned from the electricity sector Inproceedings
In: European Conference on Information Systems, pp. 906-918, 2004.
@inproceedings{KartsevaICES2004,
title = {Value-based business modelling for network organizations: lessons learned from the electricity sector},
author = {Vera Kartseva and Jaap Gordijn and Yao-Hua Tan},
year = {2004},
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booktitle = {European Conference on Information Systems},
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Gordijn, Jaap; Schildwacht, Joost; Kartseva, Vera; Wieringa, Roel; Akkermans, Hans
A domain-specific cross-organizational requirements engineering method Inproceedings
In: 12th IEEE International Requirements Engineering Conference, pp. 134–143, IEEE Computer Science Press, 2004.
@inproceedings{1b8f410f79c24ff8989530fd2f748843,
title = {A domain-specific cross-organizational requirements engineering method},
author = {Jaap Gordijn and Joost Schildwacht and Vera Kartseva and Roel Wieringa and Hans Akkermans},
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Eck, Pascal; Gordijn, Jaap; Wieringa, Roel
Value-Based Design of Collaboration Processes for e-Commerce Inproceedings
In: EEE, pp. 349–358, IEEE Computer Society, 2004.
@inproceedings{DBLP:conf/eee/EckGW04,
title = {Value-Based Design of Collaboration Processes for e-Commerce},
author = {Pascal Eck and Jaap Gordijn and Roel Wieringa},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Value-based Design of Collaboration Processes for e-Commerce.pdf},
year = {2004},
date = {2004-01-01},
booktitle = {EEE},
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Tan, Yao-Hua; Thoen, Walter; Gordijn, Jaap
Modeling Controls for Dynamic Value Exchanges in Virtual Organizations Inproceedings
In: Jensen, Christian; Poslad, Stefan; Dimitrakos, Theo (Ed.): Trust Management, pp. 236–250, Springer Berlin Heidelberg, Berlin, Heidelberg, 2004, (ISBN 978-3-540-24747-0).
@inproceedings{10.1007/978-3-540-24747-0_18,
title = {Modeling Controls for Dynamic Value Exchanges in Virtual Organizations},
author = {Yao-Hua Tan and Walter Thoen and Jaap Gordijn},
editor = {Christian Jensen and Stefan Poslad and Theo Dimitrakos},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Tan2004_Chapter_ModelingControlsForDynamicValu.pdf},
year = {2004},
date = {2004-01-01},
booktitle = {Trust Management},
pages = {236--250},
publisher = {Springer Berlin Heidelberg},
address = {Berlin, Heidelberg},
abstract = {The e3-value modeling tool was developed for the design of a value proposition for virtual organizations. However, it is less suitable for designing the control structure of the virtual organization. We show how e3-value can be extended using legal concepts such as ownership, possession, usufruct and license. We also introduce value object transfer diagrams that show the transfers of value objects graphically and that can be used for elicitation of the required control mechanisms in order for the virtual organization to function properly and with a level of risk that is acceptable to all parties in the virtual organization.},
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The e3-value modeling tool was developed for the design of a value proposition for virtual organizations. However, it is less suitable for designing the control structure of the virtual organization. We show how e3-value can be extended using legal concepts such as ownership, possession, usufruct and license. We also introduce value object transfer diagrams that show the transfers of value objects graphically and that can be used for elicitation of the required control mechanisms in order for the virtual organization to function properly and with a level of risk that is acceptable to all parties in the virtual organization.
Baida, Ziv; Gordijn, Jaap; Omelayenko, Borys; Akkermans, Hans
A Shared Service Terminology for Online Service Provisioning Inproceedings
In: Janssen, Marijn; Sol, Henk G.; Wagenaar, Rene W. (Ed.): Proceedings of the Sixth International Conference on Electronic Commerce (ICEC04), ACM Press, 2004.
@inproceedings{ServiceDefBaida2004,
title = {A Shared Service Terminology for Online Service Provisioning},
author = {Ziv Baida and Jaap Gordijn and Borys Omelayenko and Hans Akkermans},
editor = {Marijn Janssen and Henk G. Sol and Rene W. Wagenaar},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/ServiceDefBaida2004.pdf},
year = {2004},
date = {2004-01-01},
urldate = {2004-01-01},
booktitle = {Proceedings of the Sixth International Conference on Electronic Commerce (ICEC04)},
publisher = {ACM Press},
abstract = {An extensive literature research in the fields of IT and business science reveals that service-related terms as service and e-service have multiple interpretations within business science, information science and computer science, resulting in confusion. These three communities take part in the multidisciplinary process of realizing e-Commerce scenarios for services. Each community has its own role in e-service offering, and uses its own terminology. In this paper we analyze the different perspectives that these three communities have on the online service provisioning concept. We introduce different meanings of service-related terms in the three communities, and use a real-world case study to show how all three perspectives and terminologies need to be joined with each other for the realization of collaborative e-Commerce scenarios for service offerings on the Semantic Web.},
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An extensive literature research in the fields of IT and business science reveals that service-related terms as service and e-service have multiple interpretations within business science, information science and computer science, resulting in confusion. These three communities take part in the multidisciplinary process of realizing e-Commerce scenarios for services. Each community has its own role in e-service offering, and uses its own terminology. In this paper we analyze the different perspectives that these three communities have on the online service provisioning concept. We introduce different meanings of service-related terms in the three communities, and use a real-world case study to show how all three perspectives and terminologies need to be joined with each other for the realization of collaborative e-Commerce scenarios for service offerings on the Semantic Web.
Baida, Ziv; Gordijn, Jaap; Saele, Hanne; Morch, Andrei Z.; Akkermans, Hans
Energy Services: A Case Study in Real-World Service Configuration Inproceedings
In: Persson, Anne; Stirna, Janis (Ed.): Proceedings of The 16th International Conference on Advanced Information Systems Engineering (CAiSE 2004), pp. 36-50, Springer, 2004.
@inproceedings{BaidaEnergy04,
title = {Energy Services: A Case Study in Real-World Service Configuration},
author = {Ziv Baida and Jaap Gordijn and Hanne Saele and Andrei Z. Morch and Hans Akkermans},
editor = {Anne Persson and Janis Stirna},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/BaidaEnergy04.pdf},
year = {2004},
date = {2004-01-01},
urldate = {2004-01-01},
booktitle = {Proceedings of The 16th International Conference on Advanced Information Systems Engineering (CAiSE 2004)},
volume = {3084},
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publisher = {Springer},
series = {LNCS},
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2003
Gordijn, Jaap; Akkermans, Hans
Value based requirements engineering: Exploring innovative e-commerce idea Journal Article
In: Requirements Engineering Journal, vol. 8, no. 2, pp. 114-134, 2003.
@article{Gordijn2003e3value,
title = {Value based requirements engineering: Exploring innovative e-commerce idea},
author = {Jaap Gordijn and Hans Akkermans},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/Gordijn2003e3value.pdf},
year = {2003},
date = {2003-01-01},
journal = {Requirements Engineering Journal},
volume = {8},
number = {2},
pages = {114-134},
abstract = {Innovative e-commerce ideas are characterized by commercial products yet unknown to the market, enabled by information technology such as the Internet and technologies on top of it. How to develop such products is hardly known. We propose
a interdisciplinary approach, e3-value , to explore an innovative e-commerce idea with the aim to understand such an idea thoroughly and to evaluate it for potential
profitability. Our methodology exploits a requirements engineering\^{a}??s way of working, but employs concepts and terminology from business science, marketing and axiology. It shows how to model business requirements and improve business-IT alignment, in sophisticated multi-actor value constellations that are common in electronic commerce. In addition to the e3-value approach methodology, we also present the action research-based development of our methodology, by using one of the longitudinal projects we carried out in the field of online news article provisioning.},
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Innovative e-commerce ideas are characterized by commercial products yet unknown to the market, enabled by information technology such as the Internet and technologies on top of it. How to develop such products is hardly known. We propose
a interdisciplinary approach, e3-value , to explore an innovative e-commerce idea with the aim to understand such an idea thoroughly and to evaluate it for potential
profitability. Our methodology exploits a requirements engineeringâ??s way of working, but employs concepts and terminology from business science, marketing and axiology. It shows how to model business requirements and improve business-IT alignment, in sophisticated multi-actor value constellations that are common in electronic commerce. In addition to the e3-value approach methodology, we also present the action research-based development of our methodology, by using one of the longitudinal projects we carried out in the field of online news article provisioning.
a interdisciplinary approach, e3-value , to explore an innovative e-commerce idea with the aim to understand such an idea thoroughly and to evaluate it for potential
profitability. Our methodology exploits a requirements engineeringâ??s way of working, but employs concepts and terminology from business science, marketing and axiology. It shows how to model business requirements and improve business-IT alignment, in sophisticated multi-actor value constellations that are common in electronic commerce. In addition to the e3-value approach methodology, we also present the action research-based development of our methodology, by using one of the longitudinal projects we carried out in the field of online news article provisioning.
Gordijn, Jaap
Why visualization of e-business models matters Inproceedings
In: Proceedings of 16th Bled conference 2003, pp. 12-15, 2003.
@inproceedings{BMVisualizationBled2003,
title = {Why visualization of e-business models matters},
author = {Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/BMVisualizationBled2003.pdf},
year = {2003},
date = {2003-01-01},
booktitle = {Proceedings of 16th Bled conference 2003},
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Gordijn, Jaap; Tan, Yao-Hua
A Design Methodology for Trust and Value Exchanges in Business Models Inproceedings
In: Proceedings of 16th Bled conference 2003, pp. 423-432, 2003.
@inproceedings{TrustGordijn2003,
title = {A Design Methodology for Trust and Value Exchanges in Business Models},
author = {Jaap Gordijn and Yao-Hua Tan},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/TrustGordijn2003.pdf},
year = {2003},
date = {2003-01-01},
booktitle = {Proceedings of 16th Bled conference 2003},
pages = {423-432},
abstract = {In this paper we introduce a design methodology for business models from two perspectives: the
value web perspective and the trust perspective. The value web perspective models the creation,
distribution, and consumption of economic value in a network of multiple enterprises and endconsumers.
The goal of the methodology is two-fold: (1) to create a common understanding of a business model for all actors involved, and (2) to assess the potential profitability of a business model. The trust perspective describes how value webs can be expanded with trustworthy control procedures to provide for each actor sufficient confidence in each other to enable trading. We present a first outline of a formal theory to design trustworthy control procedures in the setting of the e3value methodology.},
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In this paper we introduce a design methodology for business models from two perspectives: the
value web perspective and the trust perspective. The value web perspective models the creation,
distribution, and consumption of economic value in a network of multiple enterprises and endconsumers.
The goal of the methodology is two-fold: (1) to create a common understanding of a business model for all actors involved, and (2) to assess the potential profitability of a business model. The trust perspective describes how value webs can be expanded with trustworthy control procedures to provide for each actor sufficient confidence in each other to enable trading. We present a first outline of a formal theory to design trustworthy control procedures in the setting of the e3value methodology.
value web perspective and the trust perspective. The value web perspective models the creation,
distribution, and consumption of economic value in a network of multiple enterprises and endconsumers.
The goal of the methodology is two-fold: (1) to create a common understanding of a business model for all actors involved, and (2) to assess the potential profitability of a business model. The trust perspective describes how value webs can be expanded with trustworthy control procedures to provide for each actor sufficient confidence in each other to enable trading. We present a first outline of a formal theory to design trustworthy control procedures in the setting of the e3value methodology.
Baida, Ziv; Bruin, Hans De; Gordijn, Jaap
E-Business Cases Assessment: From Business Value to System Feasibility Journal Article
In: International Journal of Web Engineering and Technology, vol. 1, no. 1, pp. 127-144, 2003.
@article{eBusinessAss2003,
title = {E-Business Cases Assessment: From Business Value to System Feasibility},
author = {Ziv Baida and Hans De Bruin and Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/eBusinessAss2003.pdf},
year = {2003},
date = {2003-01-01},
journal = {International Journal of Web Engineering and Technology},
volume = {1},
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abstract = {Innovative e-commerce initiatives present a new way of doing business. Since short time to market is a major requirement in e-commerce, and typically multiple parties (enterprises) are involved, multiple stakeholders have to be convinced quickly that the new way of doing business is technically feasible and economically profitable for them. Consequently, a lightweight approach is required for defining, deriving
and analyzing multi-enterprise relationships, business cases and requirements. The e3value framework is a multi-viewpoint requirements engineering method that offers such an approach. It is based on analyzing ecommerce initiatives through three stakeholder-based viewpoints. To ensure that these viewpoints keep correlated, to facilitate traceability of requirement decisions, and to support trade-off analysis between requirements we present Feature-Solution (FS) graphs as an extension to the e3value framework. A FSgraph captures architectural knowledge in the form of desired features and solutions that realize these features. By combining the two methods, we ensure viewpoint integration, which makes it possible to conduct a systematic exploration of design alternatives in an e-commerce initiative. A business value
driven information systems architecture for implementing an e-commerce system is generated as a byproduct of our method.},
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Innovative e-commerce initiatives present a new way of doing business. Since short time to market is a major requirement in e-commerce, and typically multiple parties (enterprises) are involved, multiple stakeholders have to be convinced quickly that the new way of doing business is technically feasible and economically profitable for them. Consequently, a lightweight approach is required for defining, deriving
and analyzing multi-enterprise relationships, business cases and requirements. The e3value framework is a multi-viewpoint requirements engineering method that offers such an approach. It is based on analyzing ecommerce initiatives through three stakeholder-based viewpoints. To ensure that these viewpoints keep correlated, to facilitate traceability of requirement decisions, and to support trade-off analysis between requirements we present Feature-Solution (FS) graphs as an extension to the e3value framework. A FSgraph captures architectural knowledge in the form of desired features and solutions that realize these features. By combining the two methods, we ensure viewpoint integration, which makes it possible to conduct a systematic exploration of design alternatives in an e-commerce initiative. A business value
driven information systems architecture for implementing an e-commerce system is generated as a byproduct of our method.
and analyzing multi-enterprise relationships, business cases and requirements. The e3value framework is a multi-viewpoint requirements engineering method that offers such an approach. It is based on analyzing ecommerce initiatives through three stakeholder-based viewpoints. To ensure that these viewpoints keep correlated, to facilitate traceability of requirement decisions, and to support trade-off analysis between requirements we present Feature-Solution (FS) graphs as an extension to the e3value framework. A FSgraph captures architectural knowledge in the form of desired features and solutions that realize these features. By combining the two methods, we ensure viewpoint integration, which makes it possible to conduct a systematic exploration of design alternatives in an e-commerce initiative. A business value
driven information systems architecture for implementing an e-commerce system is generated as a byproduct of our method.
Gordijn, Jaap; Tan, Yao-Hua
E-Business Modelling: Bridging Strategic and Operational Models Inproceedings
In: Proceedings of the 16th Bled conference, pp. 19-20, 2003.
@inproceedings{BridgingStrategicOperational2003,
title = {E-Business Modelling: Bridging Strategic and Operational Models},
author = {Jaap Gordijn and Yao-Hua Tan},
year = {2003},
date = {2003-01-01},
booktitle = {Proceedings of the 16th Bled conference},
pages = {19-20},
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Baida, Ziv; Akkermans, Hans; Bernaras, Amaia; Aguado, J.; Gordijn, Jaap
The Configurable Nature of RealWorld Services: Analysis and Demonstration Inproceedings
In: Gordijn, Jaap; Janssen, Marijn (Ed.): Proceedings of the First International E-services Workshop, ICEC 03, pp. 46-56, Pittsburg: Carnegie Mallon University, 2003.
@inproceedings{ConfigurationBaida2003,
title = {The Configurable Nature of RealWorld Services: Analysis and Demonstration},
author = {Ziv Baida and Hans Akkermans and Amaia Bernaras and J. Aguado and Jaap Gordijn},
editor = {Jaap Gordijn and Marijn Janssen},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/ConfigurationBaida2003.pdf},
year = {2003},
date = {2003-01-01},
urldate = {2003-01-01},
booktitle = {Proceedings of the First International E-services Workshop, ICEC 03},
pages = {46-56},
publisher = {Pittsburg: Carnegie Mallon University},
abstract = {A collaborative design of complex real-world services (ranging from plumbing services, transportation, network connectivity and events hosting to insurances and governmental public services) over the WWW requires services to be described as components, the building blocks of a configuration. Defining complex services then becomes a traditional configuration task, where services are seen as components. Reducing the process of defining complex services into a configuration task (as studied in knowledge engineering) implies that it can be supported by information technology, to be used either by service personnel or by customers via the Internet. Furthermore, to facilitate service configuration by customers, it is required that the customer value of services is linked to services or service elements that shall be configured. A subset of the service outcomes, very often intangible, reflects the customer value of a service, in supply-side terms. In this paper we describe the component-like nature of services, in the framework of a service ontology comprising of the customer value (demand-side terms) as well as a supply-side, component-based description of services. We demonstrate the process of configuring or bundling services with a case study on hosting a meeting.},
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A collaborative design of complex real-world services (ranging from plumbing services, transportation, network connectivity and events hosting to insurances and governmental public services) over the WWW requires services to be described as components, the building blocks of a configuration. Defining complex services then becomes a traditional configuration task, where services are seen as components. Reducing the process of defining complex services into a configuration task (as studied in knowledge engineering) implies that it can be supported by information technology, to be used either by service personnel or by customers via the Internet. Furthermore, to facilitate service configuration by customers, it is required that the customer value of services is linked to services or service elements that shall be configured. A subset of the service outcomes, very often intangible, reflects the customer value of a service, in supply-side terms. In this paper we describe the component-like nature of services, in the framework of a service ontology comprising of the customer value (demand-side terms) as well as a supply-side, component-based description of services. We demonstrate the process of configuring or bundling services with a case study on hosting a meeting.
Kartseva, Vera; Gordijn, Jaap; Akkermans, Hans
A Design Perspective on Networked Business Models: A Study of Distributed Generation in the Power Industry Sector Inproceedings
In: Proceedings of 16th Bled conference 2003, pp. 434-445, 2003.
@inproceedings{DGKartseva2003,
title = {A Design Perspective on Networked Business Models: A Study of Distributed Generation in the Power Industry Sector},
author = {Vera Kartseva and Jaap Gordijn and Hans Akkermans},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/DGKartseva2003.pdf},
year = {2003},
date = {2003-01-01},
urldate = {2003-01-01},
booktitle = {Proceedings of 16th Bled conference 2003},
pages = {434-445},
abstract = {Value chain deconstruction and reconfiguration into new value constellations is a phenomenon impacting many industry sectors. An important strategic issue therefore is the creation and analysis of new networked business models that cut across a variety of enterprise and market actors. In this paper we take up this issue from a design perspective, and consider the construction of networked business models for the emerging case of distributed power generation in the utility industry. We elucidate the role of regulation here: feasibility of new business models in this industry sector appears to be critically dependent on the nature of future regulations even in a so-called deregulated open competitive market. We discuss how our value network modeling approach provides benefits already in a non-quantitative analysis in that (1) it offers a capability to map out new business ideas graphically in a clear and communicable fashion, (2) it clarifies the position of the individual stakeholders in innovative value constellations, and (3) it gives some qualitative directions where critical points and possible opportunities for new business models are to be expected.},
keywords = {},
pubstate = {published},
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Value chain deconstruction and reconfiguration into new value constellations is a phenomenon impacting many industry sectors. An important strategic issue therefore is the creation and analysis of new networked business models that cut across a variety of enterprise and market actors. In this paper we take up this issue from a design perspective, and consider the construction of networked business models for the emerging case of distributed power generation in the utility industry. We elucidate the role of regulation here: feasibility of new business models in this industry sector appears to be critically dependent on the nature of future regulations even in a so-called deregulated open competitive market. We discuss how our value network modeling approach provides benefits already in a non-quantitative analysis in that (1) it offers a capability to map out new business ideas graphically in a clear and communicable fashion, (2) it clarifies the position of the individual stakeholders in innovative value constellations, and (3) it gives some qualitative directions where critical points and possible opportunities for new business models are to be expected.
Gordijn, Jaap; Akkermans, Hans
Does e-Business Modeling Really Help? Inproceedings
In: Proceedings of the 36th Hawaii International Conference On System Sciences, IEEE, 2003, (Best paper nomination).
@inproceedings{BMHelpHICSS2003,
title = {Does e-Business Modeling Really Help?},
author = {Jaap Gordijn and Hans Akkermans},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/BMHelpHICSS2003.pdf},
year = {2003},
date = {2003-01-01},
urldate = {2003-01-01},
booktitle = {Proceedings of the 36th Hawaii International Conference On System Sciences},
publisher = {IEEE},
abstract = {Many innovative e-business ideas are hardly understood by their stakeholders when articulated just by words. To create a better, also shared, understanding, and to enhance confidence in the feasibility of such verbal ideas, we have developed a model-based e-business development approach called e3-value . But does a model-based approach really contribute to the development of innovative e-business ideas? To answer this question, we report on an innovative e-business idea about online news provisioning which has been explored using our e3-value approach, and whic h as been implemented afterwards. To see the merits of e3value, were visited this project one-year-and-a-half after
its implementation. It then shows up that indeed a modeling approach contributes to e-business development, but also some important lessons can be learned to improve our methodology.},
note = {Best paper nomination},
keywords = {},
pubstate = {published},
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}
Many innovative e-business ideas are hardly understood by their stakeholders when articulated just by words. To create a better, also shared, understanding, and to enhance confidence in the feasibility of such verbal ideas, we have developed a model-based e-business development approach called e3-value . But does a model-based approach really contribute to the development of innovative e-business ideas? To answer this question, we report on an innovative e-business idea about online news provisioning which has been explored using our e3-value approach, and whic h as been implemented afterwards. To see the merits of e3value, were visited this project one-year-and-a-half after
its implementation. It then shows up that indeed a modeling approach contributes to e-business development, but also some important lessons can be learned to improve our methodology.
its implementation. It then shows up that indeed a modeling approach contributes to e-business development, but also some important lessons can be learned to improve our methodology.
Gordijn, Jaap; Wieringa, Roel
A value-oriented approach to e-business process design Inproceedings
In: Proceedings of the 15th International Conference, CAiSE 2003, pp. 390-403, Springer Verlag, 2003.
@inproceedings{ValueProcess03,
title = {A value-oriented approach to e-business process design},
author = {Jaap Gordijn and Roel Wieringa},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/ValueProcess03.pdf},
year = {2003},
date = {2003-01-01},
urldate = {2003-01-01},
booktitle = {Proceedings of the 15th International Conference, CAiSE 2003},
volume = {2681},
pages = {390-403},
publisher = {Springer Verlag},
series = {LNCS},
keywords = {},
pubstate = {published},
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Baida, Ziv; Akkermans, Hans; Gordijn, Jaap
Serviguration: Towards Online Configurability of Real-World Services Inproceedings
In: Sadeh, Norman; Dively, Mary Jo; Kauffmann, Robert J.; Labrou, Yannis; Shehory, Onn; Telang, Rahul (Ed.): Proceedings of the Fifth International Conference on Electronic Commerce (ICEC03), ACM, 2003.
@inproceedings{ConfigurationBaidaICEC2003,
title = {Serviguration: Towards Online Configurability of Real-World Services},
author = {Ziv Baida and Hans Akkermans and Jaap Gordijn},
editor = {Norman Sadeh and Mary Jo Dively and Robert J. Kauffmann and Yannis Labrou and Onn Shehory and Rahul Telang},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/ConfigurationBaidaICEC2003.pdf},
year = {2003},
date = {2003-01-01},
urldate = {2003-01-01},
booktitle = {Proceedings of the Fifth International Conference on Electronic Commerce (ICEC03)},
publisher = {ACM},
abstract = {Current eCommerce is still mainly characterized by the relatively straightforward trading of commodity goods. Next generation efforts in worldwide information infrastructure, especially the Semantic Web and Web Services, contribute some necessary, but not sufficient, steps on the way to much more advanced business scenarios, such as collaborative design over the Internet of sophisticated goods and services. This paper discusses additional steps needed to achieve collaborative eCommerce concerned with real-world services. First, a component-based description of services and what they contain is needed, such that electronic design and production of services can be simplified to a configuration task: Serviguration. Second, a configurable service approach must be linked with a clear conception of customer value over the Internet, such that it is ultimately expressable in computational terms. We discuss associated requirements and generic components, in the form of a service ontology needed to achieve online configurability of real-world services in a Semantic Web environment.},
keywords = {},
pubstate = {published},
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}
Current eCommerce is still mainly characterized by the relatively straightforward trading of commodity goods. Next generation efforts in worldwide information infrastructure, especially the Semantic Web and Web Services, contribute some necessary, but not sufficient, steps on the way to much more advanced business scenarios, such as collaborative design over the Internet of sophisticated goods and services. This paper discusses additional steps needed to achieve collaborative eCommerce concerned with real-world services. First, a component-based description of services and what they contain is needed, such that electronic design and production of services can be simplified to a configuration task: Serviguration. Second, a configurable service approach must be linked with a clear conception of customer value over the Internet, such that it is ultimately expressable in computational terms. We discuss associated requirements and generic components, in the form of a service ontology needed to achieve online configurability of real-world services in a Semantic Web environment.
Gordijn, Jaap; Janssen, Marijn (Ed.)
Proceedings of the First International E-Services Workshop, ICEC 03, Pittsburgh, USA Proceeding
Pittsburg: Carnegie Mallon University, 2003.
@proceedings{eServicesWS03,
title = {Proceedings of the First International E-Services Workshop, ICEC 03, Pittsburgh, USA},
editor = {Jaap Gordijn and Marijn Janssen},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/eservicesws03.pdf},
year = {2003},
date = {2003-01-01},
urldate = {2003-01-01},
publisher = {Pittsburg: Carnegie Mallon University},
keywords = {},
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2002
Gordijn, Jaap
E3value in a Nutshell Technical Report
HEC University Lausanne 2002.
@techreport{e3valueNutshell,
title = {E3value in a Nutshell},
author = {Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/e3valueNutshell.pdf},
year = {2002},
date = {2002-01-01},
institution = {HEC University Lausanne},
abstract = {Innovative e-commerce ideas have in common that they are hardly understood by the stakeholders involved, caused by hardly known products such innovative ideas contain by definition. For a better understanding of these ideas, we propose the e3-value methodology, which helps in eliciting, analyzing, evaluating ecommerce ideas. This paper summarizes the e3-value methodology, by explaining the concepts used to represent an e-commerce idea, and a by presenting a way of
working with these concepts. The methodology is exemplified by a small running case study.},
keywords = {},
pubstate = {published},
tppubtype = {techreport}
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Innovative e-commerce ideas have in common that they are hardly understood by the stakeholders involved, caused by hardly known products such innovative ideas contain by definition. For a better understanding of these ideas, we propose the e3-value methodology, which helps in eliciting, analyzing, evaluating ecommerce ideas. This paper summarizes the e3-value methodology, by explaining the concepts used to represent an e-commerce idea, and a by presenting a way of
working with these concepts. The methodology is exemplified by a small running case study.
working with these concepts. The methodology is exemplified by a small running case study.
Gordijn, Jaap
Value-based requirements Engineering: Exploring innovatie e-commerce ideas PhD Thesis
SIKS, 2002.
@phdthesis{GordijnVBRE2002,
title = {Value-based requirements Engineering: Exploring innovatie e-commerce ideas},
author = {Jaap Gordijn},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/GordijnVBRE2002.pdf},
year = {2002},
date = {2002-01-01},
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institution = {Vrije Universiteit Amsterdam},
school = {SIKS},
keywords = {},
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2001
Gordijn, Jaap; Akkermans, Hans
E3-value: Design and Evaluation of e-Business Models Journal Article
In: IEEE Intelligent Systems, vol. 16, no. 4, pp. 11-17, 2001.
@article{Gordijn2001e3value,
title = {E3-value: Design and Evaluation of e-Business Models},
author = {Jaap Gordijn and Hans Akkermans},
url = {http://www.computer.org/portal/web/csdl/magazines/intelligent#4},
year = {2001},
date = {2001-01-01},
journal = {IEEE Intelligent Systems},
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abstract = {This article presents an e-business modeling approach that combines the rigorous approach of IT systems analysis with an economic value perspective from business sciences.},
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This article presents an e-business modeling approach that combines the rigorous approach of IT systems analysis with an economic value perspective from business sciences.
Gordijn, Jaap; Akkermans, Hans
A Conceptual Value Modeling Approach for e-Business Development Inproceedings
In: Proceedings of the Workshop Knowledge in e-Business, pp. 29-36, 2001.
@inproceedings{CVM2001,
title = {A Conceptual Value Modeling Approach for e-Business Development},
author = {Jaap Gordijn and Hans Akkermans},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/CVM2001.pdf},
year = {2001},
date = {2001-01-01},
booktitle = {Proceedings of the Workshop Knowledge in e-Business},
pages = {29-36},
abstract = {e-Business models show why an e-business case might work from
an economic perspective. They are often represented using informal textual representations.
This inhibits a clear understanding of an e-business model by all
stakeholders involved. We propose a more formal, conceptual approach for representing
the business model, which we call a value model, to enhance the common
understanding amongst stakeholders, but also to allow for an asssesment of
an e-business model. We illustrate our modeling approach by a state of the art
project in the free Internet arena.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
e-Business models show why an e-business case might work from
an economic perspective. They are often represented using informal textual representations.
This inhibits a clear understanding of an e-business model by all
stakeholders involved. We propose a more formal, conceptual approach for representing
the business model, which we call a value model, to enhance the common
understanding amongst stakeholders, but also to allow for an asssesment of
an e-business model. We illustrate our modeling approach by a state of the art
project in the free Internet arena.
an economic perspective. They are often represented using informal textual representations.
This inhibits a clear understanding of an e-business model by all
stakeholders involved. We propose a more formal, conceptual approach for representing
the business model, which we call a value model, to enhance the common
understanding amongst stakeholders, but also to allow for an asssesment of
an e-business model. We illustrate our modeling approach by a state of the art
project in the free Internet arena.
Gordijn, Jaap; Akkermans, Hans
Ontology-Based Operators for e-Business Model De- and Re-construction Inproceedings
In: Proceedings of the First International Conference on Knowledge Capture, pp. 60-67, ACM Press, 2001.
@inproceedings{GordijnOntologyOperators2001,
title = {Ontology-Based Operators for e-Business Model De- and Re-construction},
author = {Jaap Gordijn and Hans Akkermans},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/GordijnOntologyOperators2001.pdf},
year = {2001},
date = {2001-01-01},
urldate = {2001-01-01},
booktitle = {Proceedings of the First International Conference on Knowledge Capture},
pages = {60-67},
publisher = {ACM Press},
abstract = {We define e-business models as conceptual models that show how a network of actors (a value constellation) creates, exchanges and consumes objects of value by performing value adding activities. In this paper we present a semi-formal ontology-based representation of e-business models that is useful in carrying out a preliminary business and requirements analysis. In particular, we show that a small set of generic model deconstruction operators is able to generate design variations on a given e-business model, so that upfront analysis of the characteristics and consequences of a range of alternative e-business models becomes possible. We illustrate our ontology-based e3-value approach by a commercial project on Internet news services.},
keywords = {},
pubstate = {published},
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We define e-business models as conceptual models that show how a network of actors (a value constellation) creates, exchanges and consumes objects of value by performing value adding activities. In this paper we present a semi-formal ontology-based representation of e-business models that is useful in carrying out a preliminary business and requirements analysis. In particular, we show that a small set of generic model deconstruction operators is able to generate design variations on a given e-business model, so that upfront analysis of the characteristics and consequences of a range of alternative e-business models becomes possible. We illustrate our ontology-based e3-value approach by a commercial project on Internet news services.
Gordijn, Jaap; Bruin, Hans De
Scenario Methods for Viewpoint Integration in e-Business Requirements Engineering Inproceedings
In: Proceedings of the 34th Hawaii International Conference On System Sciences, IEEE, 2001.
@inproceedings{ScenariosVP2001,
title = {Scenario Methods for Viewpoint Integration in e-Business Requirements Engineering},
author = {Jaap Gordijn and Hans De Bruin},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/ScenariosVP2001.pdf},
year = {2001},
date = {2001-01-01},
urldate = {2001-01-01},
booktitle = {Proceedings of the 34th Hawaii International Conference On System Sciences},
publisher = {IEEE},
abstract = {Before it makes sense to embark upon e-commerce systems development, first the commercial and technical feasibility of an e-business idea must be established. To this end, we describe how needs and interests of various types of stakeholders can be expressed by different viewpoint models. We propose an extension of so-called use case maps (UCMs) to e-business requirements engineering, as a scenario method to achieve the necessary viewpoint integration. Furthermore, we show how this scenario method is employed in an iteratively progressing spiral process of e-business requirements elicitation and analysis. Our approach is practically illustrated by an e-business case study in electronic advertising.},
keywords = {},
pubstate = {published},
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}
Before it makes sense to embark upon e-commerce systems development, first the commercial and technical feasibility of an e-business idea must be established. To this end, we describe how needs and interests of various types of stakeholders can be expressed by different viewpoint models. We propose an extension of so-called use case maps (UCMs) to e-business requirements engineering, as a scenario method to achieve the necessary viewpoint integration. Furthermore, we show how this scenario method is employed in an iteratively progressing spiral process of e-business requirements elicitation and analysis. Our approach is practically illustrated by an e-business case study in electronic advertising.
Gordijn, Jaap; Akkermans, Hans (Ed.)
Proceedings K-CAP 2001 Workshop WS2 Knowledge in e-Business Proceeding
2001.
@proceedings{KCAPWSKnowledgeInBusiness2001,
title = {Proceedings K-CAP 2001 Workshop WS2 Knowledge in e-Business},
editor = {Jaap Gordijn and Hans Akkermans},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/KCAPWSKnowledgeInBusiness2001.pdf},
year = {2001},
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2000
Gordijn, Jaap; Akkermans, Hans; Vliet, Hans Van
Business Modelling is not Process Modelling Inproceedings
In: Conceptual Modeling for E-Business and the Web, ECOMO 2000, Springer, 2000.
@inproceedings{BusinessModellingIsNotProcessModelling2000,
title = {Business Modelling is not Process Modelling},
author = {Jaap Gordijn and Hans Akkermans and Hans Van Vliet},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/BusinessModellingIsNotProcessModelling2000.pdf},
year = {2000},
date = {2000-01-01},
booktitle = {Conceptual Modeling for E-Business and the Web, ECOMO 2000},
volume = {1921},
number = {40-51},
publisher = {Springer},
series = {LNCS},
abstract = {Innovative e-business projects start with a design of the e-business model. We often encounter the view, in research as well as industry practice, that an e-business model is similar to a business process model, and so can be specified using UML activity diagrams or Petri nets. In this paper, we explain why this is a misunderstanding. The root cause is that a business model is not about process but about value exchanged between actors. Failure to make this separation of concerns leads to poor business decision-making and inadequate business requirements.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Innovative e-business projects start with a design of the e-business model. We often encounter the view, in research as well as industry practice, that an e-business model is similar to a business process model, and so can be specified using UML activity diagrams or Petri nets. In this paper, we explain why this is a misunderstanding. The root cause is that a business model is not about process but about value exchanged between actors. Failure to make this separation of concerns leads to poor business decision-making and inadequate business requirements.
Gordijn, Jaap; Akkermans, Hans; Vliet, Hans Van
What's in an Electronic Business Model? Inproceedings
In: Knowledge Engineering and Knowledge Management - Methods, Models, and Tools, 12th International Conference, EKAW 2000, Juan-les-Prins, France, October 2000, pp. 257-273, Springer, 2000.
@inproceedings{WhatIsInABusinessModel2000,
title = {What's in an Electronic Business Model?},
author = {Jaap Gordijn and Hans Akkermans and Hans Van Vliet},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/WhatIsInABusinessModel2000.pdf},
year = {2000},
date = {2000-01-01},
booktitle = {Knowledge Engineering and Knowledge Management - Methods, Models, and Tools, 12th International Conference, EKAW 2000, Juan-les-Prins, France, October 2000},
volume = {1937},
pages = {257-273},
publisher = {Springer},
series = {LNAI},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Gordijn, Jaap; Akkermans, Hans; Vliet, Hans Van
Selling Bits: A matter of Creating Consumer Value Inproceedings
In: First International Conference on Electronic Commerce and Web Technologies EC Web 2000, pp. 48-62, Springer, 2000.
@inproceedings{SellingBits2000,
title = {Selling Bits: A matter of Creating Consumer Value},
author = {Jaap Gordijn and Hans Akkermans and Hans Van Vliet},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/SellingBits2000.pdf},
year = {2000},
date = {2000-01-01},
booktitle = {First International Conference on Electronic Commerce and Web Technologies EC Web 2000},
volume = {1875},
pages = {48-62},
publisher = {Springer},
series = {LNCS},
abstract = {Digital goods such as music are vulnerable to illegal use over the internet. Technology-driven IT solutions to protection are useful but limited. Instead, we suggest that incentives to legal forms of consumption can be constructed by redesigning how the e-business model for digital content creates consumer value. We present a general framework that enables a quantified utility analysis and clarifies what parameters, technological as well as market ones, influence consumer value. On this basis, we discuss several business scenarios that show how to make the value gap between legal and illegal offerings as large as possible. This analysis
framework is part of our e3-valueTMmethodology for e-business modelling and decision making in which business and IT considerations are integrated.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Digital goods such as music are vulnerable to illegal use over the internet. Technology-driven IT solutions to protection are useful but limited. Instead, we suggest that incentives to legal forms of consumption can be constructed by redesigning how the e-business model for digital content creates consumer value. We present a general framework that enables a quantified utility analysis and clarifies what parameters, technological as well as market ones, influence consumer value. On this basis, we discuss several business scenarios that show how to make the value gap between legal and illegal offerings as large as possible. This analysis
framework is part of our e3-valueTMmethodology for e-business modelling and decision making in which business and IT considerations are integrated.
framework is part of our e3-valueTMmethodology for e-business modelling and decision making in which business and IT considerations are integrated.
Gordijn, Jaap; Akkermans, Hans; Vliet, Hans Van
Value based requirements creation for electronic commerce applications Inproceedings
In: Proceedings of the 33rd Hawaii International Conference On System Sciences, 2000.
@inproceedings{VBRC2000,
title = {Value based requirements creation for electronic commerce applications},
author = {Jaap Gordijn and Hans Akkermans and Hans Van Vliet},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/VBRC2000.pdf},
year = {2000},
date = {2000-01-01},
booktitle = {Proceedings of the 33rd Hawaii International Conference On System Sciences},
abstract = {Electronic commerce applications have special features compared to conventional information systems. First, because electronic commerce usually involves yet nonexisting business activities, requirements for e-commerce applications have to be created from scratch rather than elicited. Second, design decisions about e-business models and the associated information systems architecture cannot be sequentially made in a decoupled way, because business and technology considerations are strongly linked. On these counts, current methodology for requirements engineering is inadequate for electronic commerce applications. We outline a structured approach to e-commerce requirements creation. This e3-VALUE approach enables one to clarify business model decisions to be made by management, by modelling the end-to-end value activities and exchanges in the e-commerce
stakeholder network. In addition, this value network model enables system developers to derive high-level requirements concerning the software architecture.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Electronic commerce applications have special features compared to conventional information systems. First, because electronic commerce usually involves yet nonexisting business activities, requirements for e-commerce applications have to be created from scratch rather than elicited. Second, design decisions about e-business models and the associated information systems architecture cannot be sequentially made in a decoupled way, because business and technology considerations are strongly linked. On these counts, current methodology for requirements engineering is inadequate for electronic commerce applications. We outline a structured approach to e-commerce requirements creation. This e3-VALUE approach enables one to clarify business model decisions to be made by management, by modelling the end-to-end value activities and exchanges in the e-commerce
stakeholder network. In addition, this value network model enables system developers to derive high-level requirements concerning the software architecture.
stakeholder network. In addition, this value network model enables system developers to derive high-level requirements concerning the software architecture.
1999
Gordijn, Jaap; Bruin, Hans De
Integral Design of E-Commerce Systems: Aligning the Business with Software Architecture through Scenarios Inproceedings
In: Proceedings of the First ICT-Architecture in the BeNeLux, 1999.
@inproceedings{IntegralDesign1999,
title = {Integral Design of E-Commerce Systems: Aligning the Business with Software Architecture through Scenarios},
author = {Jaap Gordijn and Hans De Bruin},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/IntegralDesign1999.pdf},
year = {1999},
date = {1999-01-01},
booktitle = {Proceedings of the First ICT-Architecture in the BeNeLux},
abstract = {Advancements in information and communication technology pave the way for a new class of business systems: e-commerce systems. These systems differ from traditional business systems in that they almost constitute the business rather than that they merely support the business of an organization. As a consequence, business and technology issues are intertwined in such a way that it is not sufficient anymore to consider them in isolation. For this reason, we argue that an integrated approach to ecommerce
system development is required with which we can assess the impact of a business model on the information system and vice versa. In our approach, which we call e3-VALUE, an e-commerce system is considered from three architectural areas: business value, business process, and software
architecture area. These three architectural areas cater for the needs of the various stakeholders involved in the development process at such an abstraction level that qualitative assessments can be made without getting buried by details. A scenario-based technique, represented by Use Case Maps (UCM), is used to relate the different architectural levels. The e3-VALUE approach is illuminated by means of an elaborated case study. Although it is too early to draw definite conclusions from this and other case studies that we have conducted, we did learn some important lessons. The first important lesson is that the case studies suggest that e-commerce systems can indeed be assessed qualitatively at a high level of abstraction as provided by the three architectural areas. The second important lesson is that an integrated approach can reveal organisational consequences that are not obvious from a business model alone.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Advancements in information and communication technology pave the way for a new class of business systems: e-commerce systems. These systems differ from traditional business systems in that they almost constitute the business rather than that they merely support the business of an organization. As a consequence, business and technology issues are intertwined in such a way that it is not sufficient anymore to consider them in isolation. For this reason, we argue that an integrated approach to ecommerce
system development is required with which we can assess the impact of a business model on the information system and vice versa. In our approach, which we call e3-VALUE, an e-commerce system is considered from three architectural areas: business value, business process, and software
architecture area. These three architectural areas cater for the needs of the various stakeholders involved in the development process at such an abstraction level that qualitative assessments can be made without getting buried by details. A scenario-based technique, represented by Use Case Maps (UCM), is used to relate the different architectural levels. The e3-VALUE approach is illuminated by means of an elaborated case study. Although it is too early to draw definite conclusions from this and other case studies that we have conducted, we did learn some important lessons. The first important lesson is that the case studies suggest that e-commerce systems can indeed be assessed qualitatively at a high level of abstraction as provided by the three architectural areas. The second important lesson is that an integrated approach can reveal organisational consequences that are not obvious from a business model alone.
system development is required with which we can assess the impact of a business model on the information system and vice versa. In our approach, which we call e3-VALUE, an e-commerce system is considered from three architectural areas: business value, business process, and software
architecture area. These three architectural areas cater for the needs of the various stakeholders involved in the development process at such an abstraction level that qualitative assessments can be made without getting buried by details. A scenario-based technique, represented by Use Case Maps (UCM), is used to relate the different architectural levels. The e3-VALUE approach is illuminated by means of an elaborated case study. Although it is too early to draw definite conclusions from this and other case studies that we have conducted, we did learn some important lessons. The first important lesson is that the case studies suggest that e-commerce systems can indeed be assessed qualitatively at a high level of abstraction as provided by the three architectural areas. The second important lesson is that an integrated approach can reveal organisational consequences that are not obvious from a business model alone.
Gordijn, Jaap; Vliet, Hans Van
On the Interaction between Business Models and Software Architecture in Electronic Commerce Inproceedings
In: Addendum to the proceedings of the 7th European Software Engineering Conference/Foundations of Software Engineering / ESEC 1999, 1999.
@inproceedings{GordijnESEC1999,
title = {On the Interaction between Business Models and Software Architecture in Electronic Commerce},
author = {Jaap Gordijn and Hans Van Vliet},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/GordijnESEC1999.pdf},
year = {1999},
date = {1999-01-01},
booktitle = {Addendum to the proceedings of the 7th European Software Engineering Conference/Foundations of Software Engineering / ESEC 1999},
abstract = {To design a business model for electronic commerce it is necessary to develop an architecture of the software system that will support this model. Such an architecture shows at an early stage to what extent the business model can be supported and implemented by a software system. If constraints of the business model cannot be supported by a software system, the model itself can be changed. We investigate this interaction between business model and architecture by carrying out a case study in the area of electronic commerce: the design and analysis of a software architecture for a directory service.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
To design a business model for electronic commerce it is necessary to develop an architecture of the software system that will support this model. Such an architecture shows at an early stage to what extent the business model can be supported and implemented by a software system. If constraints of the business model cannot be supported by a software system, the model itself can be changed. We investigate this interaction between business model and architecture by carrying out a case study in the area of electronic commerce: the design and analysis of a software architecture for a directory service.
Gordijn, Jaap; Akkermans, Hans; Vliet, Hans Van
Requirements for e-commerce applications are created rather than elicited Inproceedings
In: NOSA'99 - Proceedings of the second nordic workshop on software architecture, 1999.
@inproceedings{nosa99,
title = {Requirements for e-commerce applications are created rather than elicited},
author = {Jaap Gordijn and Hans Akkermans and Hans Van Vliet},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/nosa99.pdf},
year = {1999},
date = {1999-01-01},
urldate = {1999-01-01},
booktitle = {NOSA'99 - Proceedings of the second nordic workshop on software architecture},
abstract = {Electronic commerce applications are a challenging new class of information systems. Due to the everincreasing technical possibilities, new, yet undiscovered ways of doing business are possible. Therefore, requirements for e-commerce systems can hardly be elicited but instead need to be created because elicitation requires a dormant view of users on requirements. Also, E-commerce systems are, in contrast to
other information systems, an intrinsic part of the product or service a company offers to others. Therefore, developing the business model, which represents the offering, and defining the requirements for a supporting e-commerce system, is not a sequential process and, neither can it be done in a decoupled way. Current requirements engineering methodology does not support requirements creation nor deals with information system requirements as an intrinsic part of developing business models. We outline a structured approach to e-commerce requirements creation called e3-VALUE. This approach identifies three views to be developed: (1) the e-business model view, (2) the e-business process view and (3), the esoftware architecture view. We discuss the e-business model view in more detail and discuss a more formal way to represent business models. In our interpretation of business model, the notion of value is a central theme. We illustrate our e3-VALUE by presenting an experience report.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
Electronic commerce applications are a challenging new class of information systems. Due to the everincreasing technical possibilities, new, yet undiscovered ways of doing business are possible. Therefore, requirements for e-commerce systems can hardly be elicited but instead need to be created because elicitation requires a dormant view of users on requirements. Also, E-commerce systems are, in contrast to
other information systems, an intrinsic part of the product or service a company offers to others. Therefore, developing the business model, which represents the offering, and defining the requirements for a supporting e-commerce system, is not a sequential process and, neither can it be done in a decoupled way. Current requirements engineering methodology does not support requirements creation nor deals with information system requirements as an intrinsic part of developing business models. We outline a structured approach to e-commerce requirements creation called e3-VALUE. This approach identifies three views to be developed: (1) the e-business model view, (2) the e-business process view and (3), the esoftware architecture view. We discuss the e-business model view in more detail and discuss a more formal way to represent business models. In our interpretation of business model, the notion of value is a central theme. We illustrate our e3-VALUE by presenting an experience report.
other information systems, an intrinsic part of the product or service a company offers to others. Therefore, developing the business model, which represents the offering, and defining the requirements for a supporting e-commerce system, is not a sequential process and, neither can it be done in a decoupled way. Current requirements engineering methodology does not support requirements creation nor deals with information system requirements as an intrinsic part of developing business models. We outline a structured approach to e-commerce requirements creation called e3-VALUE. This approach identifies three views to be developed: (1) the e-business model view, (2) the e-business process view and (3), the esoftware architecture view. We discuss the e-business model view in more detail and discuss a more formal way to represent business models. In our interpretation of business model, the notion of value is a central theme. We illustrate our e3-VALUE by presenting an experience report.
1998
Gordijn, Jaap; Niessink, Frank
Balancing Freedom and Supervision in a Real-life Educational Project Inproceedings
In: Proceedings of the Software Engineering Education Symposium, Poznan, Poland, pp. 77-84, 1998.
@inproceedings{sees,
title = {Balancing Freedom and Supervision in a Real-life Educational Project},
author = {Jaap Gordijn and Frank Niessink},
url = {https://dise-lab.nl/wp-content/uploads/2021/06/sees.pdf},
year = {1998},
date = {1998-01-01},
urldate = {1998-01-01},
booktitle = {Proceedings of the Software Engineering Education Symposium, Poznan, Poland},
pages = {77-84},
abstract = {The practicum course Information System Development, offered by the faculty of Mathematics and Computer Science of the Vrije Universiteit, has two main goals: (1) to give students hands-on experience with different aspects of working on a real-life IT project, and (2) to let them apply previously learned techniques and methodology in a rationalized and integrated way. These goals imply a project setting that mimics reality as close as possible, giving students the possibility to experience a real-life situation in which they can apply previously learned knowledge and methodology. At the same time, students need a fair amount of supervision to guide them through the project and to ensure that they correctly apply the appropriate techniques and methodology. In this paper, we present an overview of the practicum, its goals, and our approach to balance the amount of freedom and supervision in order to create a true learning experience for our students.},
keywords = {},
pubstate = {published},
tppubtype = {inproceedings}
}
The practicum course Information System Development, offered by the faculty of Mathematics and Computer Science of the Vrije Universiteit, has two main goals: (1) to give students hands-on experience with different aspects of working on a real-life IT project, and (2) to let them apply previously learned techniques and methodology in a rationalized and integrated way. These goals imply a project setting that mimics reality as close as possible, giving students the possibility to experience a real-life situation in which they can apply previously learned knowledge and methodology. At the same time, students need a fair amount of supervision to guide them through the project and to ensure that they correctly apply the appropriate techniques and methodology. In this paper, we present an overview of the practicum, its goals, and our approach to balance the amount of freedom and supervision in order to create a true learning experience for our students.