DISE publication list Hans Akkermans

@inproceedings{Bon2019-IFIP-WG9.4,

title = {Community-centered, Project-based ICT4D Education in the Field},

author = {Anna Bon and Jaap Gordijn and Hans Akkermans and Victor Boer de and Andre Baart and Cheah WaiShiang and Sze San Nah},

editor = {Petter Nielsen and Honest Christopher Kimaro},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/W4RA-eprint-ICT4D_In_The_Field-WP2018-2-16Oct2018.pdf},

year  = {2019},

date = {2019-01-01},

booktitle = {Proceedings of the 15th International Conference on Social Implications of Computers in Developing Countries},

volume = {552},

pages = {386-297},

publisher = {Springer},

series = {IFIP Advances in Information and Communication Technology, IFIPAICT},

abstract = {The growing demand for user-centered, sustainable, collaborative and ecosystem-aware ICT4D programs and projects brings requirements for education of a new generation ICT4D professionals. This paper presents a post-graduate field-based course in ICT4D that teaches how to co-create and deploy community-centered ICT services. The course has been deployed in Sarawak,Malaysia for a group of computer science, information science and artificial intelligence students. The course design, experiences and outcomes are presented 

in this paper.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{DBLP:conf/caise/BonGA16,

title = {A Low-resource Aware Framework for ICT Service Development in Rural Africa},

author = {Anna Bon and Jaap Gordijn and Hans Akkermans},

editor = {Sergio Espana and Mirjana Ivanovic and Milos Savic},

url = {http://ceur-ws.org/Vol-1612/paper23.pdf},

year  = {2016},

date = {2016-01-01},

booktitle = {Proceedings of the CAiSE'16 Forum, at the 28th International Conference on Advanced Information Systems Engineering (CAiSE 2016), Ljubljana Slovenia, June 13-17, 2016.},

pages = {177--184},

crossref = {DBLP:conf/caise/2016fo},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Razo-Zapata-CAiSE-2012,

title = {Fuzzy Verification of Service Value Networks},

author = {Ivan S. Razo-Zapata and Pieter Leenheer and Jaap Gordijn and Hans Akkermans},

editor = {Jolita Ralyte and Xavier Franch},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/Razo-Zapata2012_Chapter_FuzzyVerificationOfServiceValu.pdf},

year  = {2012},

date = {2012-01-01},

booktitle = {24th International Conference on Advanced Information Systems Engineering (CAiSE'12)},

publisher = {Springer},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Razo-Zapata:CEC-2011,

title = {Dynamic Cluster-based Service Bundling: A value-oriented framework},

author = {Ivan S. Razo-Zapata and Jaap Gordijn and Pieter Leenheer and Hans Akkermans},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/IEEE-CEC-2011-Razo-Zapata.pdf},

year  = {2011},

date = {2011-01-01},

booktitle = {Commerce and Enterprise Computing (CEC), 2011 IEEE 13th Conference on},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{10.1007/978-3-642-22056-2_9,

title = {Service Value Networks for Competency-Driven Educational Services: A Case Study},

author = {Iv'an S. Razo-Zapata and Pieter De Leenheer and Jaap Gordijn and Hans Akkermans},

editor = {Camille Salinesi and Oscar Pastor},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/Razo-Zapata2011_Chapter_ServiceValueNetworksForCompete.pdf},

year  = {2011},

date = {2011-01-01},

booktitle = {Advanced Information Systems Engineering Workshops},

pages = {81--92},

publisher = {Springer Berlin Heidelberg},

address = {Berlin, Heidelberg},

abstract = {Service networks represent a flexible way for delivering services to customers. In earlier work, we have applied the e3-valuemethodology to conceptually model such networks. This paper, however, presents an approach for composing Service Value Networks (SVNs) based on customer and supplier perspectives. A broker is in charge of composing a SVN that reflects not only customer desires but also supplier offerings. Moreover, the application of using real-world services is shown by means of a case study. Finally, we provide some reflections as well as future lines of research.},

note = {ISBN 978-3-642-22056-2},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Poem2010,

title = {Needs-driven bundling of hosted ICT services},

author = {Jaap Gordijn and Floris De Haan and Sybren de Kinderen and Hans Akkermans},

editor = {Van Bommel and Hoppenbrouwers and Overbeek and Barjis},

year  = {2010},

date = {2010-01-01},

booktitle = {Proceedings of POEM 2010},

volume = {68},

pages = {16-30},

publisher = {Springer},

series = {LNBIP},

abstract = {Increasingly ICT (Information \& Communication Technology) 

services become commercial services. For example, an Internet Service Provider (ISP) offers email, web browsing and content hosting as commercial services. In this paper we present an approach, e3service, to semi-automatically generate such services, satisfying a stated complex customer need. The e3service approach elicits the customer need, the consequences satisfying the need, and services satisfying the need.We show how e3service works in practice using a running, industry strength, case study.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{FIS2008,

title = {E-Services in a Networked World: From Semantics to Pragmatics},

author = {Jaap Gordijn and Sybren de Kinderen and Vincent Pijpers and Hans Akkermans},

editor = {J Domingue and Dieter Fensel and P Traverso},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/FIS2008.pdf},

year  = {2009},

date = {2009-01-01},

booktitle = {Proceedings of FIS 2008},

volume = {5468},

pages = {44-57},

publisher = {Springer Verlag},

series = {LNCS},

abstract = {Today's economy is a service economy, and an increasing number of services is electronic, i.e. can be ordered and provisioned online. Examples include Internet access, email and Voice over IP. Typically, e-services are offered as bundles consisting of more elementary services, offered by different suppliers, forming a network. This allows for best-of-breed solutions, in which the customer selects the best services from different suppliers to satisfy his need, 

and in which the supplier can focus on his core-competences. 

The research question is then how to compose such a multi-supplier service bundle. In this paper, we argue that first understanding of the context of the service is important. 

We propose a framework of ontologies, called e3family, which can be used to reason about the contextual socio-economical aspects of e-services. This framework can be used to elicit customer's need, to compose service bundles satisfying such a need, and to reason about profitability of the found service provisioning network. We illustrate e3family by presenting two of its core-ontologies: e3value and e3service.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{RCIS09,

title = {E3alignment : Exploring Inter-Organizational Alignment in Value Webs},

author = {Vincent Pijpers and Jaap Gordijn and Hans Akkermans},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/rcis09.pdf},

year  = {2009},

date = {2009-01-01},

booktitle = {Proceedings of the Third International Conference on Research Challenges in Information Science, 2009. RCIS 2009.},

pages = {1-12},

abstract = {In this paper we introduce the e3alignment approach for inter-organizational alignment. With e3alignment we create 

alignment between organizations operating in a value web - which is a set of organizations who jointly satisfy a customer need - by (1) focusing on the interaction between the organizations in the value web, (2) considering interaction from four different perspectives, and (3) utilizing conceptual modeling techniques for each perspective. By creating inter-organizational alignment 

between the actors in a value web e3alignment ultimately contributes to a sustainable and profitable value web. To actually create alignment, e3alignment iteratively takes three specific steps: (1) identification of alignment issues, (2) solution design, and (3) impact analysis. We tested e3alignment on an industrial strength case study in the Spanish electricity industry.},

note = {Best paper award},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{BLED09Vincent,

title = {Exploring inter-organizational alignment with e3alignment – An Aviation Case},

author = {Vincent Pijpers and Jaap Gordijn and Hans Akkermans},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/AlignmentCDM.pdf},

year  = {2009},

date = {2009-01-01},

booktitle = {BLED 2009 Proceedings},

pages = {cdrom},

abstract = {In this paper we present the e3alignment framework and approach, which we use to explore a wide range of inter-organizational alignment issues concerning the interaction between organizations in a value web, as seen from multiple perspectives, and with the aid of modeling techniques. The e3alignment approach focuses on interaction between actors, since “interaction” is one of the key success factors for a sustainable value web. Our ultimate goal is to create a sustainable value web, where various organizations cooperate to successfully meet a consumer need. To support our claims we conducted an industrial strength case study at the Dutch aviation sector.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{ECEIS09DeKinderen,

title = {Reasoning about customer needs in multi-supplier ICT service bundles using decision models},

author = {Sybren de Kinderen and Jaap Gordijn and Hans Akkermans},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/ICEIS_2009_DeKinderen.pdf},

year  = {2009},

date = {2009-01-01},

booktitle = {Proceedings of the 11th International Conference on Enterprise Information Systems},

pages = {131-136},

abstract = {We propose a method, e3service , to reason about satisfying ustomer needs in the context of a wide choice of multi-supplier ICT service bundles. Our method represents customer eeds, their ensuing consequences, and the services that realize those consequences in a service catalogue. This atalogue is then used by a reasoner, which elicits customer needs, computes their consequences, and automatically matches these consequences with services offered by suppliers. The e3service method has been implemented and tested in software to demonstrate its feasibility.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Kok2008,

title = {Agent-based Electricity Balancing with Distributed Energy Resources, A Multiperspective Case Study},

author = {Koen Kok and Zsofia Derzsi and Jaap Gordijn and Maarten Hommelberg and Cor Warmer and Rene Kamphuis and Hans Akkermans},

editor = {Ralph H. Sprague},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/Kok2008.pdf},

year  = {2008},

date = {2008-01-01},

booktitle = {Proceedings of the 41st Annual Hawaii International Conference on System Sciences},

pages = {173},

publisher = {IEEE CS},

abstract = {Distributed generation (DG) of electricity is providing an increasing part of the worldwide electricity supply. At the same time, there is a big potential of demand response resources. When \^{a}€” in a geographical area or in the contract portfolio of an energy trader \^{a}€” the number of these Distributed Energy Resources (DER) increases, clustered control of DER by common ICT (information and communication technology) systems can add value. Due to the fine-grained and distributed nature of DER, the design of such a system needs to meet heavy requirements, e.g. regarding scalability and openness. Further, these systems need to balance multiple stakes in a multiactor environment. Multiagent systems, especially those based on electronic markets have been identified as key technologies in this respect. This paper presents a multiperspective case study of the design, implementation and performance of such a system for the business case of imbalance reduction in commercial clusters of DER. The benefits of this approach are shown by field experimental results of a real-life DER cluster with an imbalance characteristic dominated by wind electricity production. The approach resulted in substantial imbalance reductions. Further, a thorough analysis of the networked business constellation is given, together with an indication how business modelling techniques can be used to asses the financial feasibility of the business idea.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{PijpersICEC08,

title = {Business strategy-IT alignment in a multi-actor setting: A mobile e-service case},

author = {Vincent Pijpers and Jaap Gordijn and Hans Akkermans},

editor = {Dieter Fensel and Hannes Werthner},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/PijpersICEC2008.pdf},

year  = {2008},

date = {2008-01-01},

booktitle = {Proceedings of the 10th International Conference on Electronic Commerce 2008},

volume = {342},

publisher = {ACM},

abstract = {In this paper we present a framework and methodology for aligning the business strategy and IT/IS for an organization offering an e-service in a multi-organizational setting. We explore three perspectives on the e-service to be offered: 1) The business strategy perspective, in terms of the organization’s strategic position; 2) The value creation perspective, in terms of a networked value constellation enabling value creation; 3) The IT/IS perspective, in terms of an IT architecture enabling the provision of the e-service. We explore these three perspective and modify them, until we find a situation in which 1) the designed IT architecture enables the provision of the e-service and can be implemented in a profitable way by the networked value constellation, and 2) the enterprise under study is positioned in the networked value constellation such that the enterprise can execute its business strategy. We have tested our approach on a starting enterprise offering a mobile e-service.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{POEM2008,

title = {Aligning Information System Design and Business strategy - A Starting Internet Company},

author = {Vincent Pijpers and Jaap Gordijn and Hans Akkermans},

editor = {Janis Stirna and Anne Persson},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/POEM2008.pdf},

year  = {2008},

date = {2008-01-01},

booktitle = {The Practice of Enterprise Modeling: Proceedigs of the First IFIP WG 8.1 Working Conference PoEM 2008},

pages = {47-61},

publisher = {Springer},

series = {LNBIP 15},

abstract = {In this paper we aim to align an organization’s information system with its strategic environment. We propose an alignment framework which takes four perspectives into account: Strategy, Value, Processes, IT/IS. This alignment framework is 1) intended for the exploration phase of information system design, 2) considers the complex 

environment in which an organization - and its IS - operates, and 3) uses conceptual modeling techniques (IS architectures and e3forces) and provides clear steps to analyzes and align the perspectives. We have tested 

our approach in a real life case setting, where we assisted in aligning an enterprise’s IS and business strategy.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{DerzsiFeasibility2007,

title = {Assessing Feasibility of IT-enabled Networked Value Constellations: A Case Study in the Electricity Sector},

author = {Zsofia Derzsi and Jaap Gordijn and Koen Kok and Hans Akkermans and Yao-Hua Tan},

editor = {John Krogstie and Andreas Opdahl and Guttorm Sindre},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/DerzsiFeasibility2007.pdf},

year  = {2007},

date = {2007-01-01},

booktitle = {19th International Conference, CAiSE 2007, Trondheim, Norway, June 2007, Proceedings},

volume = {4495},

pages = {66-80},

publisher = {Springer Verlag},

series = {LNCS},

abstract = {Innovative networked value constellations, such as Cisco or Dell, are often enabled by Information Technology (IT). The same holds for the Distributed Electricity Balancing Service (DBS), which we present in this case study. To explore feasibility of such constellations while designing them, we need at least to develop a financial and technical understanding of the constellation at hand. In this paper, we take a multiple perspective approach, by taking a business value perspective (using e3-value ) and an information system perspective (using UML-deployment diagrams) on the case at hand. We present a novel, structured approach to relate both perspectives, thus enabling a financial and technical feasibility assessment of the constellation, using a real-life case study in the field of electricity supply and consumption.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{AkkermansREScience2006,

title = {What is this science called Requirements Engineering?},

author = {Hans Akkermans and Jaap Gordijn},

editor = {Martin Glinz and Robyn Lutz},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/AkkermansREScience2006.pdf},

year  = {2006},

date = {2006-01-01},

booktitle = {Proceedings of the 14th IEEE International Requirements Engineering Conference},

pages = {273-278},

publisher = {IEEE CS},

address = {Los Alamitos, CA},

abstract = {This vision paper reflects on the nature and status of Requirements Engineering as a science, based on recent RE journal articles on methodological foundations and research classifications. We put this in discussion into a wider perspective of ongoing debates in other areas, including social and natural sciences methodology, IS and design research. We propose a new categorization of the notions of validity and evaluation, and suggest a criterial framework inspired by work on the structure of the scientific argument.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{AkkermansOE2006,

title = {Ontology Engineering, Scientific Method, and the Research Agenda},

author = {Hans Akkermans and Jaap Gordijn},

editor = {S. Staab and V. Svatek},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/AkkermansOE2006.pdf},

year  = {2006},

date = {2006-01-01},

booktitle = {Proceedings of the 15th International Conference onKnowledge Engineering and Knowledge Management: Managing Knowledge in a World of Networks},

volume = {4248},

pages = {112-125},

publisher = {Springer-Verlag},

address = {Berlin Heidelberg (D)},

series = {LNAI},

abstract = {The call for a \^{a}€œfocus on content\^{a}€ in ontology research by Nicola Guarino and Mark Musen in their launching statement of the journal Applied Ontology has quite some implications and ramifications. We reflectively discuss ontology engineering as a scientific discipline, and we put this into the wider perspective of debates in other fields. We claim and argue that ontology is a new scientific method for theory formation. This positioning allows for stronger concepts and techniques for theoretical, empirical and practical validation that in our view are now needed in the field. A prerequisite for this is an emphasis on ontology as a (domain) content oriented concept, rather than as primarily a computer representation notion. We propose that taking domain theories and the associated substantive or content reference of ontologies really seriously as first-class citizens, will actually increase the contribution of ontology engineering to the development 

of scientific method in general. Next, ontologies should develop from the current static representations of relatively stable domain content into actionable 

theories-in-use, and a possible way forward is to build in capabilities for dynamic self-organization of ontologies as service-oriented knowledge utilities that can be delivered over the Web.},

note = {Preprint available},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Baida2005ServiceClass,

title = {Service Classification versus Configuration},

author = {Ziv Baida and Hans Akkermans and Jaap Gordijn},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/Baida2005ServiceClass.PDF},

year  = {2005},

date = {2005-01-01},

booktitle = {Proceedings of the Workshop on Product-Related Data in Information Systems},

publisher = {Lecture Notes in Informatics (LNI)},

address = {Bonn, D},

abstract = {We briefly review service classification schemes, originating especially from marketing research work, and analyze to what extent they are useful for ontologybased service configuration over the Web.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Pedrinaci2005MusicRightsClearance,

title = {Music Rights Clearance: Business Analysis and Delivery},

author = {Carlos Pedrinaci and Ziv Baida and Hans Akkermans and Amaia Bernaras and Jaap Gordijn and Tim Smithers},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/Pedrinaci2005MusicRightsClearance.pdf},

year  = {2005},

date = {2005-01-01},

booktitle = {Proceedings of the 6th International Conference on Electronic Commerce and Web Technologies, volume 3590 of Lecture Notes in Computer Science (LNCS)},

pages = {198-207},

publisher = {Springer Verlag},

address = {Berlin, D},

abstract = {Semantic Web Services can be seen as remote Problem Solving 

Methods offered via the Web through platform and language independent interfaces. They can be seamlessly integrated to achieve more complex functionality by composing pre-existing software components. Despite technical advantages surrounding Semantic Web Services technologies, their perspective overlooks the commercial aspects of services 

in the real \^{a}€“ non-IT \^{a}€“ world, and is therefore incomplete and limiting. Real-world services \^{a}€“ business activities such as insurances, medical services, ADSL etc \^{a}€“ have nowadays an increasing social and economic importance. Important trends are the bundling of services and a growing customer-need orientation. Thus, there is a need for a computational background for describing real-world services and applying knowledge based technologies for reasoning about them: configuring composite services and analysing them from a business perspective.We have developed ontologies and software tools to fill this gap, and applied them to industrial case studies. We present here a case study from the music industry, going from the analysis of a new business scenario to the development of an application called Xena that coordinates IT infrastructures in order 

to provide a profitable service that reflects major business principles. As opposed to currently proposed solutions in the Semantic Web Services community, our system is an automated implementation of a real-world service where important business decisions can be traced back.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{Baida2005ServiceOntology,

title = {An Ontological Approach for Eliciting and Understanding Needs in e-Services},

author = {Ziv Baida and Jaap Gordijn and Hanne Saele and Hans Akkermans and Andrei Z. Morch},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/Baida2005ServiceOntology.pdf},

year  = {2005},

date = {2005-01-01},

booktitle = {Proceedings of The 17th International Conference on Advanced Information Systems Engineering (CAiSE 2005), volume 3520 of Lecture Notes in Computer Science (LNCS)},

pages = {400-414},

publisher = {Springer Verlag},

address = {Berlin, D},

abstract = {The lack of a good understanding of customer needs within eservice initiatives caused severe financial losses in the Norwegian energy sector, resulting in the failure of e-service initiatives offering packages of independent services. One of the causes was a poor elicitation and 

understanding of the e-services at hand. In this paper, we propose an ontologically founded approach (1) to describe customer needs, and the necessary e-services that satisfy such needs, and (2) to bundle elementary e-services into needs-satisfying e-service bundles. The ontology as well as 

the associated reasoning mechanisms are codified in RDFS to enable software support for need elicitation and service bundling. A case study from the Norwegian energy sector is used to demonstrate how we put our theory into practice.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{ServiceDefBaida2004,

title = {A Shared Service Terminology for Online Service Provisioning},

author = {Ziv Baida and Jaap Gordijn and Borys Omelayenko and Hans Akkermans},

editor = {Marijn Janssen and Henk G. Sol and Rene W. Wagenaar},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/ServiceDefBaida2004.pdf},

year  = {2004},

date = {2004-01-01},

booktitle = {Proceedings of the Sixth International Conference on Electronic Commerce (ICEC04)},

publisher = {ACM Press},

abstract = {An extensive literature research in the fields of IT and business science reveals that service-related terms as service and e-service have multiple interpretations within business science, information science and computer science, resulting in confusion. These three communities take part in the multidisciplinary process of realizing e-Commerce scenarios for services. Each community has its own role in e-service offering, and uses its own terminology. In this paper we analyze the different perspectives that these three communities have on the online service provisioning concept. We introduce different meanings of service-related terms in the three communities, and use a real-world case study to show how all three perspectives and terminologies need to be joined with each other for the realization of collaborative e-Commerce scenarios for service oerings on the Semantic Web.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{BaidaEnergy04,

title = {Energy Services: A Case Study in Real-World Service Configuration},

author = {Ziv Baida and Jaap Gordijn and Hanne Saele and Andrei Z. Morch and Hans Akkermans},

editor = {Anne Persson and Janis Stirna},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/BaidaEnergy04.pdf},

year  = {2004},

date = {2004-01-01},

booktitle = {Proceedings of The 16th International Conference on Advanced Information Systems Engineering (CAiSE 2004)},

volume = {3084},

pages = {36-50},

publisher = {Springer},

series = {LNCS},

abstract = {Current eCommerce is still mainly characterized by the trading of commodity goods. Many industries o\ffer complex compositions of goods based on customers\^{a}€™ speci\fications. This is facilitated by a component-based description of goods, supported by a variety of product classi\fication schemes, e.g., UNSPSC and eCl@ss. These focus on physical goods \^{a}€“ wrongly referred to as products \^{a}€“ rather than on services. Services are intangible products, for instance insurances, transportation, network connectivity, events hosting, entertainment or energy supply. Due to major di\fferences between goods and services, product classi\fi- cation schemes cannot support automated service scenarios, such as a customer who wishes to de\fine and buy a set of independent services, possibly supplied by multiple suppliers, via one website. To enable such eCommerce scenarios for services, a service ontology is required that supports a component-based structure of services. De\fining a set of services is then reduced to a con\figuration task, as studied in the knowledge management literature. In this paper we use a case study from the Norwegian energy sector to describe how a component-based ontological description of services facilitates the automated design of a set of services, a so called service bundle.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{1b8f410f79c24ff8989530fd2f748843,

title = {A domain-specific cross-organizational requirements engineering method},

author = {Jaap Gordijn and Joost Schildwacht and Vera Kartseva and Roel Wieringa and Hans Akkermans},

year  = {2004},

date = {2004-01-01},

booktitle = {12th IEEE International Requirements Engineering Conference},

pages = {134--143},

publisher = {IEEE Computer Science Press},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{ConfigurationBaida2003,

title = {The Configurable Nature of RealWorld Services: Analysis and Demonstration},

author = {Ziv Baida and Hans Akkermans and Amaia Bernaras and J. Aguado and Jaap Gordijn},

editor = {Jaap Gordijn and Marijn Janssen},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/ConfigurationBaida2003.pdf},

year  = {2003},

date = {2003-01-01},

booktitle = {Proceedings of the First International E-services Workshop, ICEC 03},

pages = {46-56},

publisher = {Pittsburg: Carnegie Mallon University},

abstract = {A collaborative design of complex real-world services (ranging from plumbing services, transportation, network connectivity and events hosting to insurances and governmental public services) over the WWW requires services to be described as components, the building blocks of a configuration. Defining complex services then becomes a traditional configuration task, where services are seen as components. Reducing the process of defining complex services into a configuration task (as studied in knowledge engineering) implies that it can be supported by information technology, to be used either by service personnel or by customers via the Internet. Furthermore, to facilitate service configuration by customers, it is required that the customer value of services is linked to services \^{a}€“ or service elements \^{a}€“ that shall be configured. A subset of the service outcomes, very often intangible, reflects the customer value of a service, in supply-side terms. In this paper we describe the component-like nature of services, in the framework of a service ontology comprising of the customer value (demand-side terms) as well as a supply-side, component-based description of services. We demonstrate the process of configuring \^{a}€“ or bundling \^{a}€“ services with a case study on hosting a meeting.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{ConfigurationBaida2003b,

title = {The Configurable Nature of RealWorld Services: Analysis and Demonstration},

author = {Ziv Baida and Hans Akkermans and Amaia Bernaras and J. Aguado and Jaap Gordijn},

editor = {Jaap Gordijn and Marijn Janssen},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/ConfigurationBaida2003.pdf},

year  = {2003},

date = {2003-01-01},

booktitle = {Proceedings of the First International E-services Workshop, ICEC 03},

pages = {46-56},

publisher = {Pittsburg: Carnegie Mallon University},

abstract = {A collaborative design of complex real-world services (ranging from plumbing services, transportation, network connectivity and events hosting to insurances and governmental public services) over the WWW requires services to be described as components, the building blocks of a configuration. Defining complex services then becomes a traditional configuration task, where services are seen as components. Reducing the process of defining complex services into a configuration task (as studied in knowledge engineering) implies that it can be supported by information technology, to be used either by service personnel or by customers via the Internet. Furthermore, to facilitate service configuration by customers, it is required that the customer value of services is linked to services \^{a}€“ or service elements \^{a}€“ that shall be configured. A subset of the service outcomes, very often intangible, reflects the customer value of a service, in supply-side terms. In this paper we describe the component-like nature of services, in the framework of a service ontology comprising of the customer value (demand-side terms) as well as a supply-side, component-based description of services. We demonstrate the process of configuring \^{a}€“ or bundling \^{a}€“ services with a case study on hosting a meeting.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{ConfigurationBaidaICEC2003,

title = {Serviguration: Towards Online Configurability of Real-World Services},

author = {Ziv Baida and Hans Akkermans and Jaap Gordijn},

editor = {Norman Sadeh and Mary Jo Dively and Robert J. Kauffmann and Yannis Labrou and Onn Shehory and Rahul Telang},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/ConfigurationBaidaICEC2003.pdf},

year  = {2003},

date = {2003-01-01},

booktitle = {Proceedings of the Fifth International Conference on Electronic Commerce (ICEC03)},

publisher = {ACM},

crossref = {1-58113-788-5},

abstract = {Current eCommerce is still mainly characterized by the relatively straightforward trading of commodity goods. Next generation efforts in worldwide information infrastructure, especially the Semantic Web and Web Services, contribute some necessary, but not sufficient, steps on the way to much more advanced business scenarios, such as collaborative design over the Internet of sophisticated goods and services. This paper discusses additional steps needed to achieve collaborative eCommerce concerned with real-world services. First, a component-based description of services and what they contain is needed, such that electronic design and production of services can be simplified to a configuration task: \^{a}€˜serviguration\^{a}€™. Second, a configurable service approach must be linked with a clear conception of customer value over the Internet, such that it is ultimately expressable in computational terms. We discuss associated requirements and generic components, in the form of a service ontology needed to achieve online configurability of real-world services in a Semantic Web environment.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{DGKartseva2003,

title = {A Design Perspective on Networked Business Models: A Study of Distributed Generation in the Power Industry Sector},

author = {Vera Kartseva and Jaap Gordijn and Hans Akkermans},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/DGKartseva2003.pdf},

year  = {2003},

date = {2003-01-01},

booktitle = {Proceedings of 16th Bled conference 2003},

pages = {434-445},

abstract = {Value chain deconstruction and reconfiguration into new value constellations is a phenomenon impacting many industry sectors. An important strategic issue therefore is the creation and analysis of new networked business models that cut across a variety of enterprise and market actors. In this paper we take up this issue from a design perspective, and consider the construction of networked business models for the emerging case of distributed power generation in the utility industry. We elucidate the role of regulation here: feasibility of new business models in this industry sector appears to be critically dependent on the nature of future regulations even in a so-called \^{a}€˜deregulated\^{a}€™ open competitive market. We discuss how our value network modeling approach provides benefits already in a non-quantitative analysis in that (1) it offers a capability to map out new business ideas graphically in a clear and communicable fashion, (2) it clarifies the position of the individual stakeholders in innovative value constellations, and (3) it gives some qualitative directions where critical points and possible opportunities for new business models are to be expected.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{BMHelpHICSS2003,

title = {Does e-Business Modeling Really Help?},

author = {Jaap Gordijn and Hans Akkermans},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/BMHelpHICSS2003.pdf},

year  = {2003},

date = {2003-01-01},

booktitle = {Proceedings of the 36th Hawaii International Conference On System Sciences},

publisher = {IEEE},

abstract = {Many innovative e-business ideas are hardly understood by their stakeholders when articulated just by words. To create a better, also shared, understanding, and to enhance confidence in the feasibility of such verbal ideas, we have developed a model-based e-business development approach called e3-value . But does a model-based approach really contribute to the development of innovative e-business ideas? To answer this question, we report on an innovative e-business idea about online news provisioning which has been explored using our e
-value approach, and whic h as been implemented afterwards. To see the merits of e
lva;lue, were visited this project one-year-and-a-half after 

its implementation. It then shows up that indeed a modeling approach contributes to e-business development, but also some important lessons can be learned to improve our methodology.},

note = {Best paper nomination},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{GordijnOntologyOperators2001,

title = {Ontology-Based Operators for e-Business Model De- and Re-construction},

author = {Jaap Gordijn and Hans Akkermans},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/GordijnOntologyOperators2001.pdf},

year  = {2001},

date = {2001-01-01},

booktitle = {Proceedings of the First International Conference on Knowledge Capture},

pages = {60-67},

publisher = {ACM Press},

abstract = {We define e-business models as conceptual models that show how a network of actors (a value constellation) creates, exchanges and consumes objects of value by performing value adding activities. In this paper we present a semi-formal ontology-based representation of e-business models that is useful in carrying out a preliminary business and requirements analysis. In particular, we show that a small set of generic \^{a}€˜model deconstruction\^{a}€™ operators is able to generate design variations on a given e-business model, so that upfront analysis of the characteristics and consequences of a range of alternative e-business models becomes possible. We illustrate our ontology-based e3-value approach by a commercial project on Internet news services.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{CVM2001,

title = {A Conceptual Value Modeling Approach for e-Business Development},

author = {Jaap Gordijn and Hans Akkermans},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/CVM2001.pdf},

year  = {2001},

date = {2001-01-01},

booktitle = {Proceedings of the Workshop Knowledge in e-Business},

pages = {29-36},

abstract = {e-Business models show why an e-business case might work from 

an economic perspective. They are often represented using informal textual representations. 

This inhibits a clear understanding of an e-business model by all 

stakeholders involved. We propose a more formal, conceptual approach for representing 

the business model, which we call a value model, to enhance the common 

understanding amongst stakeholders, but also to allow for an asssesment of 

an e-business model. We illustrate our modeling approach by a state of the art 

project in the free Internet arena.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{BusinessModellingIsNotProcessModelling2000,

title = {Business Modelling is not Process Modelling},

author = {Jaap Gordijn and Hans Akkermans and Hans Van Vliet},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/BusinessModellingIsNotProcessModelling2000.pdf},

year  = {2000},

date = {2000-01-01},

booktitle = {Conceptual Modeling for E-Business and the Web, ECOMO 2000},

volume = {1921},

number = {40-51},

publisher = {Springer},

series = {LNCS},

abstract = {Innovative e-business projects start with a design of the e-business model. We often encounter the view, in research as well as industry practice, that an e-business model is similar to a business process model, and so can be specified using UML activity diagrams or Petri nets. In this paper, we explain why this is a misunderstanding. The root cause is that a business model is not about process but about value exchanged between actors. Failure to make this separation of concerns leads to poor business decision-making and inadequate business requirements.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{WhatIsInABusinessModel2000,

title = {What's in an Electronic Business Model?},

author = {Jaap Gordijn and Hans Akkermans and Hans Van Vliet},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/WhatIsInABusinessModel2000.pdf},

year  = {2000},

date = {2000-01-01},

booktitle = {Knowledge Engineering and Knowledge Management - Methods, Models, and Tools, 12th International Conference, EKAW 2000, Juan-les-Prins, France, October 2000},

volume = {1937},

pages = {257-273},

publisher = {Springer},

series = {LNAI},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{SellingBits2000,

title = {Selling Bits: A matter of Creating Consumer Value},

author = {Jaap Gordijn and Hans Akkermans and Hans Van Vliet},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/SellingBits2000.pdf},

year  = {2000},

date = {2000-01-01},

booktitle = {First International Conference on Electronic Commerce and Web Technologies EC Web 2000},

volume = {1875},

pages = {48-62},

publisher = {Springer},

series = {LNCS},

abstract = {Digital goods such as music are vulnerable to illegal use over the internet. Technology-driven IT solutions to protection are useful but limited. Instead, we suggest that incentives to legal forms of consumption can be constructed by redesigning how the e-business model for digital content creates consumer value. We present a general framework that enables a quantified utility analysis and clarifies what parameters, technological as well as market ones, influence consumer value. On this basis, we discuss several business scenarios that show how to make the value gap between legal and illegal offerings as large as possible. This analysis 

framework is part of our e3-valueTMmethodology for e-business modelling and decision making in which business and IT considerations are integrated.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{VBRC2000,

title = {Value based requirements creation for electronic commerce applications},

author = {Jaap Gordijn and Hans Akkermans and Hans Van Vliet},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/VBRC2000.pdf},

year  = {2000},

date = {2000-01-01},

booktitle = {Proceedings of the 33rd Hawaii International Conference On System Sciences},

abstract = {Electronic commerce applications have special features compared to conventional information systems. First, because electronic commerce usually involves yet nonexisting business activities, requirements for e-commerce applications have to be created from scratch rather than elicited. Second, design decisions about e-business models and the associated information systems architecture cannot be sequentially made in a decoupled way, because business and technology considerations are strongly linked. On these counts, current methodology for requirements engineering is inadequate for electronic commerce applications. We outline a structured approach to e-commerce requirements creation. This e3-VALUE approach enables one to clarify business model decisions to be made by management, by modelling the end-to-end value activities and exchanges in the e-commerce 

stakeholder network. In addition, this value network model enables system developers to derive high-level requirements concerning the software architecture.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}

@inproceedings{nosa99,

title = {Requirements for e-commerce applications are created rather than elicited},

author = {Jaap Gordijn and Hans Akkermans and Hans Van Vliet},

url = {https://dise-lab.nl/wp-content/uploads/2021/06/nosa99.pdf},

year  = {1999},

date = {1999-01-01},

booktitle = {NOSA'99 - Proceedings of the second nordic workshop on software architecture},

abstract = {Electronic commerce applications are a challenging new class of information systems. Due to the everincreasing technical possibilities, new, yet undiscovered ways of doing business are possible. Therefore, requirements for e-commerce systems can hardly be elicited but instead need to be created because elicitation requires a dormant view of users on requirements. Also, E-commerce systems are, in contrast to 

other information systems, an intrinsic part of the product or service a company offers to others. Therefore, developing the business model, which represents the offering, and defining the requirements for a supporting e-commerce system, is not a sequential process and, neither can it be done in a decoupled way. Current requirements engineering methodology does not support requirements creation nor deals with information system requirements as an intrinsic part of developing business models. We outline a structured approach to e-commerce requirements creation called e3-VALUE. This approach identifies three views to be developed: (1) the e-business model view, (2) the e-business process view and (3), the esoftware architecture view. We discuss the e-business model view in more detail and discuss a more formal way to represent business models. In our interpretation of \^{a}€˜business model\^{a}€™, the notion of value is a central theme. We illustrate our e3-VALUE by presenting an experience report.},

keywords = {},

pubstate = {published},

tppubtype = {inproceedings}

}